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Official FTP Relaunch Thread (OP updated October 26, 2012) Official FTP Relaunch Thread (OP updated October 26, 2012)

09-13-2012 , 06:39 PM
Quote:
Originally Posted by starvingwriter82
This is me too. Is it time for everyone to panic bomb support with ten thousand e-mails? Seems like that's what's going on ITT.
I suspect they know it will happen and they already have a form letter ready to send back.

Gotta admit, hats off to FTP for doing the account verifacation in advance
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote
09-13-2012 , 06:56 PM
Quote:
Originally Posted by DavidNB
I suspect they know it will happen and they already have a form letter ready to send back.

Gotta admit, hats off to FTP for doing the account verifacation in advance
Hats off for slowing the all processes down ,lol really

they keep are money for a year and half and they demand stuff I never need b4 to cash out or play poker ,lol really

Last edited by robkey69; 09-13-2012 at 06:58 PM. Reason: Hats for slowing the all processes ,lol really
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote
09-13-2012 , 07:33 PM
Quote:
Originally Posted by robkey69
Hats off for slowing the all processes down ,lol really

they keep are money for a year and half and they demand stuff I never need b4 to cash out or play poker ,lol really
When I made my first deposit on Pokerstars they instantly foroze my account and asked of ID.
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote
09-13-2012 , 08:11 PM
Quote:
Originally Posted by robkey69
Hats off for slowing the all processes down ,lol really

they keep are money for a year and half and they demand stuff I never need b4 to cash out or play poker ,lol really
They weren't keeping our money. FTP owners stole it. It was gone. Now PS is giving us their money as a substitute.
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote
09-13-2012 , 09:37 PM
Quote:
Originally Posted by Drifter84
about 2k in account and no email here! (so the 3,5k info should be right)

but i am also in the "moved-camp".
im still living in the same city but in a new appartment in another street now.
but because im playing on stars and i changed my adress there it shouldnt be a big problem, right?
I'm in the same boat as you pretty much. What I think will happen is at some stage they will post on here asking all persons (like us) to email them then they will send us a "proof of identification" form to complete.

It seems to me they are doing it in stages or they would be hit with an avalanche of emails which would slow the whole process down.

I laugh at those people who say they are deliberately slowing down the process. How ungrateful can you get? A few months ago we thought we had done our money cold.
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote
09-13-2012 , 11:38 PM
Quote:
Originally Posted by andyg2001
My balance was over 15k and the email as stated above.
+1
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote
09-13-2012 , 11:58 PM
Quote:
Hello fr1234,

Thank you for your email.

.......

Thank you for your cooperation.

Regards,

Gearoid
Full Tilt Poker Support
Best name I've ever come accross!
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote
09-14-2012 , 12:28 AM
I got my email Thursday, 13 Sept @ 10pm... AEST.

Woohoo!
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote
09-14-2012 , 12:57 AM
Love this....prompt reply!


Hello *****,

Thank you for sending us the requested documents.

We can confirm that we have now verified your identification documents and upon relaunch by November 6th, you will have full and unrestricted access to your Full Tilt Poker account, including all cashier functionality and poker games.

Your cooperation and understanding in this matter was greatly appreciated.

Regards,

Full Tilt Poker Support
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote
09-14-2012 , 01:03 AM
ive never had any rakeback deal nor deposit bonuses (all FR money) may i get some after the re-launch?

im more worried about my stuck money but that would be great
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote
09-14-2012 , 01:20 AM
I'm verified. It took 16 minutes.
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote
09-14-2012 , 01:24 AM
wait only NON US players with 3.5k+ are geting emails? i'm a US player have 6 figs on there didn't get squat
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote
09-14-2012 , 01:58 AM
if you are a US player you dont have any money on there the DOJ has your money
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote
09-14-2012 , 02:03 AM
So if I'm a non us player with +3.5k in my account and not received an email by now should I be worried?
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote
09-14-2012 , 02:07 AM
[S] "Full Tilt Poker Support" <support@fulltiltpoker.com> Action Required: Please submit your documentation

in my spam folder

legit or spam?
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote
09-14-2012 , 02:09 AM
Quote:
Originally Posted by epix-
[S] "Full Tilt Poker Support" <support@fulltiltpoker.com> Action Required: Please submit your documentation

in my spam folder

legit or spam?
Mine was also in my spam folder. Legit.

Further to that if u check the headers of the email you will see where it comes from....

Last edited by bounzz66; 09-14-2012 at 02:15 AM.
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote
09-14-2012 , 02:34 AM
Quote:
Originally Posted by PokemonKid
if you are a US player you dont have any money on there the DOJ has your money
FTP's old owners have his money. The DoJ has money from stars, which they may pay him in remission for his losses as a result of that theft.
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote
09-14-2012 , 02:36 AM
Quote:
Gearoid
Full Tilt Poker Support
Guess Gearoid is running the night shift! 9min for confirmation.
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote
09-14-2012 , 02:49 AM
shyam should say who is getting emails so the people who think they fit can email in if they didnt
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote
09-14-2012 , 02:53 AM
Quote:
Originally Posted by robkey69
Hats off for slowing the all processes down ,lol really

they keep are money for a year and half and they demand stuff I never need b4 to cash out or play poker ,lol really
This has nothing to do with FTP. All PS players went through this at the end of February due to Isle of Man regulations.
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote
09-14-2012 , 03:01 AM
Hello *****,

Thank you for sending us the requested documents.

We can confirm that we have now verified your identification documents and upon relaunch by November 6th. You are now the proud owner of a 2008 Maserati Gran Turismo due to your funds being used by H. Lederer. You will have unrestricted access to the car along with the smoking hot lady that comes with it. Unfortunately your funds have been depleted.

Your cooperation and understanding in this matter was greatly appreciated.

Regards,

Full Tilt Poker Support
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote
09-14-2012 , 03:03 AM
Quote:
Originally Posted by randompokerplayer
Hello *****,

Thank you for sending us the requested documents.

We can confirm that we have now verified your identification documents and upon relaunch by November 6th. You are now the proud owner of a 2008 Maserati Gran Turismo due to your funds being used by H. Lederer. You will have unrestricted access to the car along with the smoking hot lady that comes with it. Unfortunately your funds have been depleted.

Your cooperation and understanding in this matter was greatly appreciated.

Regards,

Full Tilt Poker Support
haha. A++
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote
09-14-2012 , 03:16 AM
So I am assuming that players who are less than 3500 can simply use their SN and PW as they were pre BF and access the account w/o a problem?...?

I guess I will find out Nov. 6

A guy mentioned people who forgot their email, and got a couple of haters, but I have a friend who started playing shortly before BF - like a few months - and he was mainly a live player. From what he told me, he deposited around 500$ and built that up to 600 or so. Then when BF shut the US down, he kept playing under the assumption that FT would be fine to ROW. (lol in hindsight there..., but I did too) Anyway, he only had an online acct at FT, and made an extra email for that. Now he cant remember his email. He knows his FT SN and PW. Is he still ok? ( I hope so, cause he has money IRL and said he wont play anymore online and would just ship his $s to my account if I want..... I thought about it, guess what I said....lol)
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote
09-14-2012 , 04:06 AM
I'm a bit annoyed as I have something like 3K-5K on FTP, so I'm not really sure where I stand on their priority list. I haven't gotten any e-mail asking for ID or anything, I sent support an e-mail and quickly received this:


Quote:
Hello *******,

Thank you for your email.

At this time we can not provide you with any specific details on your account balance or anything else specific to your account.

We hope you appreciate that we will have a lot to review, verify and authenticate; and will do our best to keep our players informed once information is available.

We are pleased to confirm that we have now concluded our agreement with the US Department of Justice and hence commit to paying players back and relaunching the Full tilt Poker site within 90 days, by November the 6th.

Please feel free to refer to the following links to view our press statement and/or relevant FAQ:

http://www.pokerstars.com/press/
http://www.fulltiltpoker.com/
http://www.pokerstars.com/ftp-news/

We realize that this has been a difficult and drawn-out process. As such, we also comprehend that you may have many questions. To that effect, please note that we are working hard to answer all of your queries. However, we will need a little more time to address all concerns.

Please rest assured that we will pro-actively grant regular updates to all of our players in terms of progress and as we get closer to launch date.

We appreciate your patience and cooperation.

Regards,

Andrew

Full Tilt Poker Support

So I guess the answer is still "wait and see." I appreciate that everyone involved is doing the best that can to get stuff taken care of, I just wish I had been more paranoid and less trusting when **** went down, so I would have a better handle on my FTP balance now.
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote
09-14-2012 , 04:16 AM
I have +$5k and didnt receive any email. But I got my stars account verified recently, and I use the same email address for both accounts. Is it possible I wont have to get through this again ?
Official FTP Relaunch Thread (OP updated October 26, 2012) Quote

      
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