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Originally Posted by OditeRussia
Its the first time I have dealt with FT support, shocking how different they are compared to Stars, you have to ask the same question several times before they finally read your email correctly. Anyway this is one of the vague email I got.
Full Tilt Poker Support hasn't answered any of my questions. Every single time there's a different member of the support team sending basically the same email saying it's a new security measure that you need to deposit first with the accompanied "please contact us if you need further assistance".
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As a new security measure, we do not allow players to make any kind of Transfers or Withdrawals from their account, if they have not yet made a deposit on our site.
Once you have made a successful deposit to your account, these options will become available to you again.
You can find a list of all your payment options at:
http://www.fulltiltpoker.eu/real-money/payment-methods
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Thank you for your email.
As previously stated, to be able to transfer or withdraw, you will first need to make a deposit.
Unfortunately, as this is due to security reasons, we are unable to elaborate any further.
Quote:
Thank you for your email.
As a new security measure, we do not allow players to make any kind of Transfers or Withdrawals from their account, if they have not yet made a deposit on our site.
Once you have made a successful deposit to your account, these options will become available to you again.
Thank you for playing at Full Tilt Poker, please let us know if you need further assistance.
The support doesn't appear to be interested in answering their customers' questions, they just copy-paste some general texts.
How does it protect me as a player that I can't transfer or withdraw from my own account?
What's the point of the account pairing between Pokerstars and Full Tilt anyway if you can't transfer? Let me guess, one has to deposit to both sites individually to be able to transfer funds both ways. If you only deposited to Pokerstars then you can transfer from Pokerstars to Full Tilt but then it's stuck there because you can't transfer it from there to Pokerstars unless you deposit to Full Tilt too?