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Old 01-26-2013, 10:57 AM   #5651
chillout85
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

Had an issue with FTP since the relaunch - my Full Tilt Points were never reimbursed fully and despite sending probably close to 10 emails over the last few months I am still no nearer to actually knowing if/when I will receive them. The points (about 135k) were for items ordered from the Black Card Store in June 2011 which, needless to say, were never delivered.

The only reply I did get from FTP said the following:

> Date: Sun, 16 Dec 2012 08:53:56 -0500
>
> Hello XXXXX,
>
> Upon review of your claim we have been unable to locate your order in order to verify your purchase.
>
> Can you please respond to this email using your Full Tilt Poker registered email address, and quote in your reply as many of the following details as you have:
>
> Player ID:
> Email Address:
> (Use multiple if unsure which address is registered at Full Tilt Poker)
> Country:
> Items Ordered or Won (and not delivered):
> Date of Order:
> *Order Number: (if known)
> *Please include the email sent to you as confirmation of your order if you still have this.
>
> Regards,
>
> Igor
> Full Tilt Operations



The following day I replied with all of the information requested, and despite sending 3 more emails in the 40ish days that have passed have heard nothing back at all.

Has anyone experienced any similar issues? Can't understand quite how shockingly poor the support has been in dealing with what would seem to me to be a very simple and clear cut case.
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Old 02-05-2013, 09:56 AM   #5652
presti
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

While trying to withdrawl:

"We could not establish a secure connection to the server. Click Retry or contact Customer Support at support@fulltiltpoker.com and include this error message in your email"

What the heck?! Anyone?
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Old 02-05-2013, 11:13 AM   #5653
DebtsNBooze
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

Quote:
Originally Posted by chillout85 View Post
Had an issue with FTP since the relaunch - my Full Tilt Points were never reimbursed fully and despite sending probably close to 10 emails over the last few months I am still no nearer to actually knowing if/when I will receive them. The points (about 135k) were for items ordered from the Black Card Store in June 2011 which, needless to say, were never delivered.

The only reply I did get from FTP said the following:

> Date: Sun, 16 Dec 2012 08:53:56 -0500
>
> Hello XXXXX,
>
> Upon review of your claim we have been unable to locate your order in order to verify your purchase.
>
> Can you please respond to this email using your Full Tilt Poker registered email address, and quote in your reply as many of the following details as you have:
>
> Player ID:
> Email Address:
> (Use multiple if unsure which address is registered at Full Tilt Poker)
> Country:
> Items Ordered or Won (and not delivered):
> Date of Order:
> *Order Number: (if known)
> *Please include the email sent to you as confirmation of your order if you still have this.
>
> Regards,
>
> Igor
> Full Tilt Operations



The following day I replied with all of the information requested, and despite sending 3 more emails in the 40ish days that have passed have heard nothing back at all.

Has anyone experienced any similar issues? Can't understand quite how shockingly poor the support has been in dealing with what would seem to me to be a very simple and clear cut case.
It's just the same for me, I sent them all the information multiple times, after not getting any sort of reply I contacted the guys here on 2+2, here's Shyam's PM:

Quote:
Hi Peter,

Sorry for the delayed response. We're still sorting out a couple of store issues. This will get resolved, and hopefully soon. Let me know if you don't hear anything by the end of the month and I'll be sure to follow up again.

Thanks, and sorry again for the delay in getting this all straightened out.

--
Shyam
I wrote him another PM today, I'll post his answer as soon as I receive it!
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Old 02-05-2013, 03:12 PM   #5654
CChris
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

I had the same problem. However, after 85 days they where able to solve the problem. However, they did refuse to give any compensation for the long waiting time. At the moment they are ignoring all my emails to the support, but it might be there common behaviour to answear after two-three weeks. To me it seems like the sight is as unserious as it did in 2011!

Quote:
Originally Posted by chillout85 View Post
Had an issue with FTP since the relaunch - my Full Tilt Points were never reimbursed fully and despite sending probably close to 10 emails over the last few months I am still no nearer to actually knowing if/when I will receive them. The points (about 135k) were for items ordered from the Black Card Store in June 2011 which, needless to say, were never delivered.

The only reply I did get from FTP said the following:

> Date: Sun, 16 Dec 2012 08:53:56 -0500
>
> Hello XXXXX,
>
> Upon review of your claim we have been unable to locate your order in order to verify your purchase.
>
> Can you please respond to this email using your Full Tilt Poker registered email address, and quote in your reply as many of the following details as you have:
>
> Player ID:
> Email Address:
> (Use multiple if unsure which address is registered at Full Tilt Poker)
> Country:
> Items Ordered or Won (and not delivered):
> Date of Order:
> *Order Number: (if known)
> *Please include the email sent to you as confirmation of your order if you still have this.
>
> Regards,
>
> Igor
> Full Tilt Operations



The following day I replied with all of the information requested, and despite sending 3 more emails in the 40ish days that have passed have heard nothing back at all.

Has anyone experienced any similar issues? Can't understand quite how shockingly poor the support has been in dealing with what would seem to me to be a very simple and clear cut case.
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Old 02-05-2013, 04:05 PM   #5655
chillout85
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

Quote:
Originally Posted by DebtsNBooze View Post
It's just the same for me, I sent them all the information multiple times, after not getting any sort of reply I contacted the guys here on 2+2, here's Shyam's PM:



I wrote him another PM today, I'll post his answer as soon as I receive it!
Quote:
Originally Posted by CChris View Post
I had the same problem. However, after 85 days they where able to solve the problem. However, they did refuse to give any compensation for the long waiting time. At the moment they are ignoring all my emails to the support, but it might be there common behaviour to answear after two-three weeks. To me it seems like the sight is as unserious as it did in 2011!
To my surprise I have been fully refunded the points I was owed (no compensation tho lol), a few days after making that post. Good signs, hope you guys get reimbursed soon.
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Old 02-06-2013, 12:28 PM   #5656
DebtsNBooze
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

So Shyam PM'ed back today that he will follow up on this, and that I should let him know if I still didn't get any response within two days. 8 hours later I get this e-mail:

Quote:
We have been able to reconcile your request against our order list allowing us to resolve your refund request.

Full Tilt Points Adjustment
Item description: Full Zip Contrast Panel Hoody

Points value: 8250

Date of order : 10/02/2011

You will find in the cashier now that your balance stands at the consolidated amount of: 19,343.42 FTP points.
Sincere thanks for your patience as we resolved this complex issue. We wish you all the best at the tables.

Regards,

Jason
Full Tilt Operations
So, thanks Shyam for making it finally happen!
I wonder how much longer people will have to wait who don't contact Shyam.
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Old 02-13-2013, 12:59 AM   #5657
axxs
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

so are Full Tilt tournaments still the same without the US megafish?

those were some goodtimes.
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Old 02-14-2013, 11:45 AM   #5658
TommyDevito
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

^^^ No we really miss u guys
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Old 02-15-2013, 06:55 AM   #5659
noobis
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

I Play some hands on FTP but forgot click save the hand history,can they sent to me tha hands?I play that hands yesterday.Thanx
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Old 02-15-2013, 11:21 AM   #5660
knircky
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

Quote:
Originally Posted by noobis View Post
I Play some hands on FTP but forgot click save the hand history,can they sent to me tha hands?I play that hands yesterday.Thanx
yes, support is pretty good about that. just might take a little
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Old 02-21-2013, 09:56 AM   #5661
etw165
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

I lost my email password and cant recover my FTP account, sent the stuff they asked (ID, bank statement)
But now I have to send "A digital photograph of you holding your ID document"???Rather not play there than do this.
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Old 02-21-2013, 12:16 PM   #5662
poorolrich
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

Quote:
Originally Posted by etw165 View Post
I lost my email password and cant recover my FTP account, sent the stuff they asked (ID, bank statement)
But now I have to send "A digital photograph of you holding your ID document"???Rather not play there than do this.
Why??, you have something to hide?, or are you on the 'ten most wanted list' ????
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Old 02-24-2013, 01:30 PM   #5663
TommyDevito
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

Full Tilt Poker has become aware of a situation involving a violation of our Terms of Service, to the potential detriment of other players. You participated in games that were under consideration in this case and as a result you may have been adversely affected.

In a case such as this it is our policy to confiscate the balances of the offender(s) and for Full Tilt Poker to add funds where appropriate. This compensation pool is then distributed to players potentially affected in as fair a way as possible.

We have determined that you are entitled to a refund of $13.01 which has been credited to your account.

The integrity of the games at Full Tilt Poker is of paramount importance and appropriate action will always be taken when players operate outside the Terms of Service. Full Tilt Poker works hard to police the games in order to pro-actively prevent such instances. However, in cases where it is discovered that rules breaches have occurred, the aim is to ensure that any players affected are compensated appropriately.

We regret that we will be unable to answer questions as to how your specific credit amount was calculated. Likewise, we are not at liberty to identify the specific games or player(s) in question. Suffice to say that the offender(s) have been barred from the site and you will not encounter them again.

Thank you for your continued play at Full Tilt Poker. Please let us know if we can help you with any further issues or questions.

Regards,

Full Tilt Poker - Game Integrity



Anybody else got that email??
What was the cheating?? Is it superuser??
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Old 02-24-2013, 05:05 PM   #5664
UKZodiac
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Quote:
Originally Posted by Ray_Ping_Yu View Post
Full Tilt Poker has become aware of a situation involving a violation of our Terms of Service, to the potential detriment of other players. You participated in games that were under consideration in this case and as a result you may have been adversely affected.

In a case such as this it is our policy to confiscate the balances of the offender(s) and for Full Tilt Poker to add funds where appropriate. This compensation pool is then distributed to players potentially affected in as fair a way as possible.

We have determined that you are entitled to a refund of $13.01 which has been credited to your account.

The integrity of the games at Full Tilt Poker is of paramount importance and appropriate action will always be taken when players operate outside the Terms of Service. Full Tilt Poker works hard to police the games in order to pro-actively prevent such instances. However, in cases where it is discovered that rules breaches have occurred, the aim is to ensure that any players affected are compensated appropriately.

We regret that we will be unable to answer questions as to how your specific credit amount was calculated. Likewise, we are not at liberty to identify the specific games or player(s) in question. Suffice to say that the offender(s) have been barred from the site and you will not encounter them again.

Thank you for your continued play at Full Tilt Poker. Please let us know if we can help you with any further issues or questions.

Regards,

Full Tilt Poker - Game Integrity



Anybody else got that email??
What was the cheating?? Is it superuser??
I've had an email like this from Stars on a couple of occasions. Probably just bog standard collusion.
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Old 02-24-2013, 06:27 PM   #5665
Friendly Fire
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

Quote:
Originally Posted by Ray_Ping_Yu View Post
Full Tilt Poker has become aware of a situation involving a violation of our Terms of Service, to the potential detriment of other players. You participated in games that were under consideration in this case and as a result you may have been adversely affected.

In a case such as this it is our policy to confiscate the balances of the offender(s) and for Full Tilt Poker to add funds where appropriate. This compensation pool is then distributed to players potentially affected in as fair a way as possible.

We have determined that you are entitled to a refund of $13.01 which has been credited to your account.

The integrity of the games at Full Tilt Poker is of paramount importance and appropriate action will always be taken when players operate outside the Terms of Service. Full Tilt Poker works hard to police the games in order to pro-actively prevent such instances. However, in cases where it is discovered that rules breaches have occurred, the aim is to ensure that any players affected are compensated appropriately.

We regret that we will be unable to answer questions as to how your specific credit amount was calculated. Likewise, we are not at liberty to identify the specific games or player(s) in question. Suffice to say that the offender(s) have been barred from the site and you will not encounter them again.

Thank you for your continued play at Full Tilt Poker. Please let us know if we can help you with any further issues or questions.

Regards,

Full Tilt Poker - Game Integrity



Anybody else got that email??
What was the cheating?? Is it superuser??
Timely that you posted this. With PS and FT under same ownership, I have been wondering whether FT would start paying out sums confiscated from cheating, similar to how PS has done for years. From PS, I have been receiving many such payments, e.g. 12 or so worth $1000+ total, even a year after my last play on the site.

With FT making no such payments (perhaps until now), I was wondering whether (a) they don't catch cheating as well as PS, or (b) they catch it but keep the funds for themselves as opposed to returning it to cheated players.
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Old 02-24-2013, 07:05 PM   #5666
FromTheUk
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Sorry if this is off topic but I'm not really sure where to post this without making a new thread.

I have tried to search but there's nothing around.

My question is, Is full tilt going to be relaunching an iPhone app anytime in the future?
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Old 02-25-2013, 08:44 AM   #5667
Alex Scott
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

Quote:
Originally Posted by Friendly Fire View Post
With FT making no such payments (perhaps until now), I was wondering whether (a) they don't catch cheating as well as PS, or (b) they catch it but keep the funds for themselves as opposed to returning it to cheated players.
FTP has issued plenty of refunds over the years, many of which are documented in this forum.
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Old 02-27-2013, 11:32 AM   #5668
TommyDevito
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

Ok but whats is the cheating?? collusion??
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Old 02-27-2013, 04:44 PM   #5669
Batistuta69
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

All my notes are gone since I changed to the .eu site. Copying the old player note file doesn't work. How do I move my notes to .eu?
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Old 02-27-2013, 04:45 PM   #5670
Achilles2k
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

Quote:
Originally Posted by Ray_Ping_Yu View Post
Ok but whats is the cheating?? collusion??
Ive had one like this from stars before, it was basically other players working with each other.

I didnt even realise but stars was all over it and refunded me, excellent service.
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Old 03-05-2013, 08:50 PM   #5671
IrishFrench
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

Is there really any incentive for someone to play on full tilt as oppose to pokerstars? If someone is going to play heavy volume, is there any point of playing on tilt? They still have the 27% rakeback right?


I'm talking about those who are going for SNE. Does anyone know much in rakeback you get from full tilt assuming you pay the same amount of rake on pokerstars for sngs? I know cash games are different b/c of the contributed method.


So i assume if you pay 182,000 in rake on stars for sngs/tournaments to make SNE which nets you 106k or so... that means that same 182,000 in rake you pay on tilt would get you 49,140?


Someone told me the way rakeback is calculated is different now but isn't that for cash game only?


Are my numbers right? Also how much money is the full tilt points worth assuming you pay 182k in rake? I read that you get 10 FTP for every $1 in rake you pay. So with $182,000 in rake paid, that would be 1,820,000 FTP.


How much would that be worth?
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Old 03-06-2013, 07:55 AM   #5672
Pascal-lF
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

FTP has already said that they arent competing for SNE players im pretty sure
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Old 03-15-2013, 09:03 AM   #5673
dexter986
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

are they going to implement that tbls pop up ? when i play HU sometimes i dont see when someone sits in.
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Old 03-25-2013, 11:41 PM   #5674
Pollex
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

Recently have seen some of ftps higher mtts being higher rake like the comparison between the big 162 and the 163 on ftp is a dollar more along with the super turbo rush ftop 11 had a 9 dollar rake where the sonic only has 4.20. Definitely think this need to be changed im sure theres other mtts that are higher just noticed those two.
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Old 03-28-2013, 04:30 PM   #5675
dissection
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Re: Official FTP Relaunch Thread (OP updated October 26, 2012)

BLACK CARD: http://www.pokernews.com/news/2013/0...loya-14623.htm

I'm curious .. how it used to work before FTP went down ?
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