This is the email that they send to me.
Greetings from PokerStars.
Your account has been frozen since we have determined that it is reached from a strange place without your knowledge. We have carried out a full examination of your account and we believe that your PokerStars password may have been compromised.
Our facts to support this are as follows:
The logins to your account shows no failed attempts; those who have reached your account could your password perfectly.
Computer finger pressure technique used by our security department to determine which computer your account has been reached from. In this case, our investigation led to your account is reached from a foreign computer in Russia, where no previous logins have been implemented. It is therefore possible that your password is compromised.
In terms of your account bankroll, there were fortunately no activity for real money, in this asset.
To summarize this case, we would like to inform you that PokerStars is not responsible for the money that has been lost from your PokerStars account. PokerStars is not liable for losses that are caused by inadequate security measures to protect your personal information, which has been overlooked. This is in accordance with what is written in section 10.2 and 10.3 of our User Agreement indicates your responsibility as the owner of the account.
To reinstate your account with a new password and PokerStars PIN we kindly ask you about the following:
1. Scan your computer and remove any viruses or malwares detected.
2. Change the password to your email account.
3. Provide us with a clear copy of your cradling your ID (please make sure your equipment is clean from keyloggers before sending). Please ensure that your full name, birth date and expiration date are clearly legible.
You can send this to
security@pokerstars.eu
Finally, you may want to visit the following links that offer suggestions on how you can keep your password secure and details on additional security features that PokerStars offers.
http://www.pokerstars.se/poker/room/...ecurity/token/
http://www.pokerstars.se/poker/room/...ity/passwords/
Your cooperation is greatly appreciated.
Sincerely,
Yulia