Update time:
https://www.twitch.tv/videos/1149609761
Hand starting at 05:56:02 in the stream.
So... I watched the stream back numerous time and have been in talks with the casino management.
[Game rules] each hand starts with 5x20sec time bank
The story is the following:
I was in a hand with an opponent "Hama Montana" in a 25/25/50 game at Kings Casino.
In the hand I 4-bet pre and he calls.
We reach a flop on which he leads for pot. I trow in 2 time bank chips and make a decision after some time.
After I decided to call the shot clock states 20.7 seconds and the dealer returns me one of the two time bank chip. After this I take back both time bank chips from the pot, I should only have taken back one given I was 0.7 seconds over the 20 sec time limit.
We move over to the turn on which he bets 3500 and I call within 20 seconds.
On the river he moves all in for an unknown and the dealer starts the shot clock immediately. I trow in all my time bank chips and take 1:32 to make the call.
After I make the call my opponent complains and after a long discusion (10 min) my hand is declared dead.
The floor states this is because I took 1:46 seconds and my 5th time bank time was used illegally because I took it out of the pot myself (which is correct).
I take a look at the stream the day after and find out I took 1:32 and my hand should not have been declared dead. I try complaining but the upper boss is not available and i decide to go home after hours of waiting.
The night I reached home I got a message from a manager stating that I did indeed take 1:32 but the 4 time banks only granted me 1:20. This however is the extra time and I should have 1:40 and my hand should not be dead.
I reach out to the highest poker level manager in kings and he explains to me that I took 1:32 on the river and needed 4 time banks.
At this point he states to my surprise that I took 51 seconds on the flop and used two time banks. I say I would like to see the security top view of the table on which the shot clock is visible. He says the shot clock was started late and only stated 20.7 seconds when I called. But he timed the timing with a stop watch which made it 51 seconds. After looking back the stream this is indeed true.
My point is that I could not have known this during the hand given the fact that the shot clock stated 20.7 seconds and the dealer returned one of my time banks.
In addiction, after 22 seconds on the river he announced the bet is 7900 (I am pretty sure this is when the shot clock should start). And I only take 65 seconds from this point so even with 3 time banks I should be within the time aloud.
The highest level manager stated that he is no longer willing to discuss the issue and his decision is final.
I honestly feel that kings casino made the wrong decision in declaring my hand dead and I would like to take future action. Any suggestions?
I have thought of:
1. Complaining to the governing body of kings casino (the one who hands out the license). I am unable to find who this is though. Any advise on if this is smart and if so how to proceed with this please send me a private message.)
2. trying to get my story out their by reaching out to so known people in the community.
3. Suing kings casino (I do live in the Netherlands and kings casino is located in the Czech republic) (Any advise on if this is smart and if so how to proceed with this please send me a private message.)
I do have proof that the clock read 20.7 seconds when I called on the flop and 1:32min when I called river and I have the hand saved of the stream as well as saved all the whats app and recorded most of the in person conversations I had with the casino staff.
For what its worth the amount I believe I should still receive is around 23.5k euro
TLDR: My hand got declared dead in a 30k pot based on that the dealer started the shot clock late and returned a time bank chip based on the timing of the shot clock, which I used on the river. After I called on the river and villain complains my hand is declared dead after a long discussion.
Last edited by NoBluf; 09-22-2021 at 02:59 PM.
Reason: adding info