Quote:
Originally Posted by buddahchild
Posting a copy of the email I sent this afternoon to mbickford@ceasers.com
I immediately brought this issue up to the dealer at the time and the poker room supervisor at the time who's name is Aaron... Aaron then claimed to contact security to look at the cameras in which I was waiting for the review of footage... in the mean time he told me he had contacted someone that would help him with some sort of ruling on the issue in which I was told by Aaron to go look for the players in question that they were playing craps and to try to retrieve the money for them while waiting for footage... I did not comply with searching for the players as this seems like by far the most unprofessional thing to do... I waited for him to watch the footage and he relayed to me that I did not have 8 green chips that I only had 4 that he doesn't know if I lost them in a pot previously or if I miscounted my chips and that I couldn't watch any of the footage... I asked if we could look at the footage leading up to this and that if I wanted further review I would have to contact his supervisor and that is why I am now emailing you...
I will be in Vegas for another month and await your response.
Regards,
Andrew Everett
Andrew - I have worked in casino operations for many years. If you really think they're lying to you (I doubt they are) file the Gaming report as Mason suggested. They will investigate, have a hearing and your question will be answered to your satisfaction.
Additionally, you can file a security report at the property to start a similar internal course of action. Someone will review the matter and let you know what they find. To do this just go to the security stand at the Flamingo.
The casino has no reason to lie about this, and I don't think they're liable if your chips were missing, though I could be wrong. To put it another way, if you had left your car keys or wallet on the table and they went missing, would the casino be responsible for that? I don't think so. The table is generally a safe environment and if someone is caught stealing the casino will prosecute them and force them to pay you. But if the thief is gone I'm not sure what the course of action is. They may pay you as a courtesy but I really doubt it.
Imagine if 2 patrons colluded to take advantage of this. The first, a player, leaves his stack on the table and walks away. The second, a bystander, picks up the chips and leaves, unable to be caught. The first player complains and is reimbursed by the casino. That's a pretty easy scam if you think about it.
Having dealt with many player disputes over the years, I can tell you the house ends up being right over 99% of the time. Players have an irrational belief that the casino is out to screw them out of small amounts of money. The fact is if someone is angle shooting it's far more likely to be the player. The angle shooters are trying to get a free comp from the casino. Usually people who escalate to a Gaming complete are just mistaken about what's happened (like you probably are
)