Quote:
Originally Posted by TheFly
You really think the hotel should compensate every time a degen poker player rambles up to the front desk and claims to have had cash disappear from his room, with no real proof other than a pinky promise?
I believe that someone who has spent thousands of pounds over multiple visits should have been compensated for this incident especially given the speed in which they dealt with the somewhat serious complaint.
Not even for the full amount necessarily but at least a gesture like a free meal / massage or a portion of their Bill knocked off.
As someone who worked in the service industry iv seem people have bills comped for ludicrous complaints.
It makes business sense as well , if Pads never stayed in another Hilton again how much money do you think they'll lose In the next few years? More than 200 measly Euros.
Every case should be dealt with individually and in this one they could definetely have done more to deal with a serious complaint from a loyal customer.