Quote:
I was wondering who I can report this I dont want this swept under the rug
If you are concerned about things like this, please report it to
support@pokerstars.com so that it can be investigated properly.
We employ a number of poker specialists to investigate these claims, and they have access to a wide and effective range of tools.
It is no secret that we take clear and decisive action against people who maliciously break the rules. If they're innocent, however, we can also inform you of this and explain why we came to that conclusion.
Quote:
so I have not reported this to stars as I read in there TOS accounts might be closed but the like to edcuate people first.
When we investigate these situations, we take a huge volume of information into account. This information informs our resolution to the case, and we will take different actions in different cases, because we employ expert poker specialists to use common sense in determining outcomes. We then have these recommendations peer reviewed to ensure that they are appropriate.
Having said all of that, we ask that you not to make these accusations public. First and foremost, you run the risk of accusing innocent players, and this is not fair to such players.
Second, it can create a "feeding frenzy" of suspicion, which can then encourage otherwise honest players into breaking the rules against those they suspect are breaking the rules. Finally, if the players being accused of breaking the rules *ARE* breaking the rules, they will likely stop, thereby hampering our ability to properly research their activities.
Sincerely,
Michael J
PokerStars Game Security Team