$110 BI
+ 6450/116 * 0.5 -> $27.80
+ 6450/1,290,000 * 7600 * 0.5 -> $19

= $156.8

You said that you got over $200 back

I don’t get your math

You are still using a version of their wonky formula they CLAIM to have used....where the guarantee is ignored and 12900 is honored with the buyin being refunded as a bonus and not out of the prizepool. That is a lie. The number doesn't add up to the actual refunds given if you do that math.

They actually followed their printed policy and treated prizepool as 40k....except they improperly removed the rake in addition to the buyin from the 40k before chopping, and they halved the equal shares.

There were 129 entrants. There were not 116 left at crash, when 22 minutes before that when play resumed several people checked and reported 115 left and 129 total runners in chat on several tables.
There were 114 left when it froze

My stack 7599
WizOfAZ 14500ish
UNFORGIVABLE 13000ish
JenGre 8500ish
etc etc

40000-[114 x $110]=40k-12540=27,460 "remaining prizepool"
(should have been 40,-[114 x 100]=28,600 "remaining prizepool)

Half of that is 13730. 13730/114=$120.44 equal share
Half of 120.44 is 60.22

13730/1,290,000 chips in play=.010643/chip
.010643 x stack = chip chop share.
My stack=80.89 (half is 40.44)
wizOfAz=154.32 (half is 77.16)
Unforgivable=138.36 (half is 69.18)
JenGre=90.46 (half is 45.23)

me: 110+60.22+40.44= 210.66 (actual exact was 210.66)
wizOfAz: 110 +60.22+77.16=247.38(actual exact was 247.68)
Unforgivable: 110 +60.22 + 69.18=239.40 (actual exact was 239.38)
JenGre: 110 +60.22 + 45.23=215.45 (actual exact was 215.85)

Use their math on those stacks and see what you get.

When did you notice that the site started to have issues? When did others notice that it started to have issues?

People seemed to have noticed something at around 5PM EST according to you. Did others have issues before this?

The site apparently started having “issues” sometime between 11am and 1pm EST

The “issues” being the following:
Clicking on a tournament to open lobby would result in the lobby tab open but you’d get a “loading, please wait” message and lobby wouldn’t load.

Because lobby contains the “register” button people were unable to register for the tournaments, leaving the only people registered for most tournaments the ones who pre-register the day before and the ones who won seats in satellites.

I logged on at around 2pm, already regged for everything night before, and all of the lobbies were like this.
Nevertheless, at 3:15pm the $22 15k 26low main event started on time.
At 4:00 pm the $110 40k 26mid event started on time.
At 4:15 pm the $22 low began break and never resumed. Players could still chat in the box.

At 5:00pm the $110 mid began break...and since we knew the low froze the chat box was mostly people assuming the mid would also freeze at break.
However the break concluded and tournament resumed.
115 remaining /129 total runners was confirmed by several people at that time who got their lobby to load in chrome.

At 5:29 EST all tables on Global simultaneously disconnected.
The $218 100k start time was 5:30pm

Less than 10 minutes later the site was back up and functioning perfectly normal. Everyone pre-regged for the $218 had a refund in their account.

Global then issued a statement on their site and here in this forum via Global Poker Joey saying they would handle all tournaments via their policy—which on Sunday did NOT contain the note about guarantees—and specifically stating they would honor the overlays for the tournaments already in progress.

At approximately 8:45pm that night, in the middle of the 27 events which were turbo rebuy events...Global began putting their “refunds” in players accounts.
Made it hard to tell the exact amount they put in
However the next day people started receiving emails telling them the amounts they were refunded.
The refund amounts were broken down in (123.45+ 456.78+ 132.56) format for players refunded from multiple tourneys.

It’s clear that the $22 15k (5xx runners) WAS awarded differently than the $110 40k (129 runners) and the people still in the $15k actually DID receive more than they should have if Global’s policy was followed. So Globa did use some different calculation for the LOW Vs the MID...and I haven’t got enough Low players refund+ stack to try to work that one out but I have 15 players stack + refund for the MID—I know the formula they used for that.

Then most people took exactly the line of thought Global was counting on: happy they got more than their buyin back—esp when lots were satty winners— for an hour play and assuming the refund was correct and fair.
That’s not how this works: we aren’t supposed to be grateful for getting some portion of what is ethically owed to us because “it’s better than nothing”

To top this off the ones of us who did the math and sent Global emails saying they shorted the overlay by $100-200 each were met with no response until the email came out next day telling us the . And Global Joey comes here on the forum saying they had “generously” compensated everyone.

Thanks for the full timeline!

Is it possible that Global took an earlier snapshot of the tournament (when there were 116 left) and did the calculations at this time? Obv players would most likely have different stacks at this time. This would be common on most sites, either due to not having a snapshot when the entire tournament/site failed, OR due to the fact that people might have been disconnecting for X mins before the site failed, and the site felt it was the fairest time to do it from as most players didnt have issues then.

Late reg for 26M closed at 5PM EST (or 5:05PM EST, whenever the break was over). Why were there still sattys running to this event, if late reg was closed? Trying to figure out why an extra ~$14K supposedly went to the sattys for this 26M event, if late reg was closed. Also wtf happened to the prize pools from those actual sattys, as presumably people were buying into them with their balances on the site

As to could snapshot have been earlier: I had less chips immediately after break than I did at freeze. I was down to i think 3.2k.

The payout I received is already higher than what I would have if they actually had used their wonky math to calculate it. It is exactly what it would be if they used the formula I’m saying they used.
Same for other players.
Occam’s razor applies here.

The point of all this, once you concede they calculated the payout AS IF THEY DID HONOR THE 40k—except they shorted the 40k by the $1140 rake refund that should have come from the $1290 rake they collected off buyins, not the 40k pool, and that they halved the equal share and chip chop portions, you see that they DEFINITELY did not honor the full overlay. And they DEFINITELY are lying about how they calculated what they paid the players in the 40k

With that knowledge one of two things must be true:
They either
1) pocketed the $14,870 they saved by doing what they did Vs paying the 40k out by their published policy (with rake not from pool and give full shares)
Or
2) actually did take some of that savings and distribute it as compensation to players in other tournaments.

If it is (2): that wasn’t their right to do. This is gambling it isn’t a charity, or a welfare program. The players in each individual tourney should have been compensated from their tournament’s prizepool, with any overlay, or “extra” compensation coming directly from Global’s pocket—-not from the large overlay due to the 114 left in the $110 40k.

Global not only stole from that 114 people. They come on here claiming they were generous.

Most poker sites don't neccesarily honor guarantees due to disconnects, which was the case here. I mean you can still say it's shady, or the customer service rep lied, but you're blowing it way out of proportion.

I am not blowing it out or proportion :
They lied.
They were caught lying
They lied some more to try explaining
They were then mathematically proven to be lying
They said “I don’t know what you expect”

I am not here debating or complaining about them not honoring
The overlay anymore.
I’m here pointing out the lying and it’s implications:

There is zero reason to believe Global
1) has all player funds on hand
2) would return all player funds if it ever faces difficulty

Those are things an ethical company would do. Global has proven to be an unethical company.

Further, in order to attempt to conceal their deception Global refuses to release player lists and final chip counts for all tournies in action (you know: full transparency) —else it would be easy to discern if they are being honest or not.

You know what else Global refuses to release?
Tournament hand histories.
If global has proven unethical and proven they will withhold information that can expose their shady behavior and practices, there is also no reason to believe their policy of not issuing hand histories isn’t rooted in covering shady dealings with their RNG or house players, bots, etc—Vs their claimed intent of thwarting HuDs

get em roo

We also have another issue brewing. At least 3 of us are claiming that we are missing money from cash games on the same day the site went down for the tournaments. When the site went down I am confident I am missing around $400. I've gone back and forth with Global and have requested an audit of my account for that date. I only played about 100 hands total. I asked for the hand histories and the account balance. They won't provide it. They basically say that it is correct but won't give me any proof.

Man I'm glad I didn't put money on this site, was about to put $500 to grind micro stake PLO.

Razor...yes I am at this point of the opinion they don’t have full records for how much money was on 100% of cash game tables. It’s highly likely the tables with pots in progress they didn’t know how to split the pots back to player stacks so just pocketed them for thenself or awarded to whoever had the best live hand at moment

Re: not putting money on the site.
That’s sort of my point, although the site is super soft so I’ll continue playing the high value guarantees until they get what they deserve: out of business
Luckily for mtt I can just deposit daily buyins and Cashout all winnings. Cash game players have to leave $$ online

Everything on my end has been resolved. My account balance was correct and I was wrong on what I thought my balance was. It would have never become a public issue if Global would have just sent me the information the first time. It took 7 emails and three PM"s with Global Joey to get the information, but they did send it to me and it cleared everything up.

be less confident next time

global sucks

Then for God’s sake give us the details of your mistake. Only fair.

It's a poker site. Are there any ethical poker sites? Most have histories of shading the law to provide a service that most people think is should not be available.

Played on global for a solid 2 months, every day. Site just has so many problems. They simply need to improve the software, communication, and give some bonuses/incentives to people to play.

I play cash tables, 1 or 2 at a time. The only hiccup is that when you leave a table it takes about a minute before you get your account balance updated by clicking the drop-down menu on your balance.

So keeping track of your balance requires a pause of about a minute when switching tables.

This is the only minor issue with the software on cash tables that I have experienced.

They tourney structure is lol and the tourney servers obviously have issues, so I have little to no interest in tournaments on Global for now.

The MTT structure is amazing from an hourly rate perspective.