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FTP Remission Issues Thread ONLY. No polititard or history derails please. FTP Remission Issues Thread ONLY. No polititard or history derails please.

10-15-2013 , 02:44 PM
Quote:
Originally Posted by ERGOPHOBIA
they are aware, alive and well.

I do not want the government to cause problems. It looks fishy to receive a chunk of money and then send it to somebody else.
so tell them to collect it and have a good day
why let it rot
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10-15-2013 , 02:52 PM
Quote:
Originally Posted by AcTiOnJaCsOn
Posted this in the other thread, but seems way more appropriate for this one.

Need some advice:

Ive been in contact with the claims department; I have emailed and called. I finally got an email back today, which says that I am a "foreign player". I have lived in the United States my whole entire life and have never been out of the country for more than a couple weeks at a time. The only way they could even arrive at this conclusion is because for my location that was displayed at the table, it said either sweden or finland (to attract weaker players to heads up games)--however, all the other information in my account was my real address from the United States. A project manager is supposed to get in touch with me but I have waited for a week now.

I can understand how people dont want to go through this process if they only had a hundred dollars or so tied up, but unfortunately for me I have a fair bit of money online. Is there anything I can do. What are my next steps? Thanks in advance for everyones help and advice.
is ur name listed on fulltilt now as active as in row
is ur account valid on tilt now
if its listed as row and is active go on vacation and set up bank change ur info and collect it
tell em u set it up overseas at the time and never thought about it after bf
cuz ur merican dammit
but if its listed as row ur account should be there 1 side or the other
if ur listed as row ur moneys should be on fulltilt now

Last edited by RowdyOne; 10-15-2013 at 03:03 PM.
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10-15-2013 , 03:01 PM
Quote:
Originally Posted by NoChopNinja
I called for the PG & C and was giving my information without a hitch, wasn't flagged as an affiliate as far as I know (even asked them), also never got an email from the original dates (sept16-sept18), guess ill try back tommorrow and follow up with someone else to double check.
Just called back finally, as stated before was never sent an original email, got my PG & C about 2 weeks ago, followed up today to make sure my account was still in good standing, hadn't been flagged as an affiliate or anything (I never made a deposit only had p2p transfers) and was told everything was still good to go.
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10-15-2013 , 05:49 PM
Quote:
Originally Posted by KingKongGrinder
I just had an interesting conversation with Patrick about affiliates and rakeback. I'm glad I called him because he seemed to think it's possible that rakeback could be misconstrued as affiliate income. His reasoning was that the transfer came from an affiliate and the funds came from affiliate income. I mentioned to him that it was a rewards program and a lot of players got rakeback, not just players flagged as affiliates. He said he was going to escalate this immediately to make sure there is no confusion. I did ask him about points and he said they aren't going to pay out points because FTP is holding our points for us.

man, just when I thought we were good, another curveball
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10-15-2013 , 07:58 PM
Quote:
Originally Posted by KingKongGrinder
I'm just curious, but how do you get your P&C #s? Did you get the original email sent out to everyone? I have P&C #s with a correct balance and I'm also tagged. I don't think you have anything to worry about unless a large % of your balance is from affiliate revenue.
I never received the email. I called them and they told me to email them with certain info. They then emailed me the numbers back, with which I applied successfully. I'm not that worried about it. I don't think I ever received anything outside of rakeback. I don't think I've ever even referred anyone. It's just a really annoying process and we are clearly dealing with uninformed or misinformed people that work for a terribly mis-managed company. DiamondFlush just released something about GCG and how terrible they are. At least I know I'm not the only one.
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10-15-2013 , 08:04 PM
Quote:
Originally Posted by jkidd1084
I never received the email. I called them and they told me to email them with certain info. They then emailed me the numbers back, with which I applied successfully. I'm not that worried about it. I don't think I ever received anything outside of rakeback. I don't think I've ever even referred anyone. It's just a really annoying process and we are clearly dealing with uninformed or misinformed people that work for a terribly mis-managed company. DiamondFlush just released something about GCG and how terrible they are. At least I know I'm not the only one.
http://diamondflushpoker.com/2013/10...or-redemption/

Yikes.
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10-15-2013 , 08:23 PM
Quote:
Originally Posted by BillNye
Holy **** some of that is bad.

Quote:
I called as a player one day and not a journalist. I asked a simple question about whether a withdrawal that was never received would be added back to an account balance for payment. I gave the representative my correct name and she proceeded to tell me that the $3300. I withdrew on April 12 was back in my account now then proceeded to tell me what the exact balance on the account was. It was in excess of $22,0000. My account actually has less than $ 100. She gave me all of someone else’s information and was about to ask me if my address in a certain state was correct when I had to stop her. Up until this time, representatives had told callers that they did not have access to direct account information.
If someone there gives out my info I would be ****ing livid. Also obv error there as it should read $22,000 not $22,0000. Also DF I have a "project managers" direct line, if you want to call them directly. PM obv.
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10-15-2013 , 08:27 PM
Quote:
Originally Posted by farmslicer7
man, just when I thought we were good, another curveball
yep shocker
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10-16-2013 , 10:30 AM
Quote:
Originally Posted by RowdyOne
so tell them to collect it and have a good day
why let it rot
They were on board until they found out the estimated sum. Pretty sure they have decided not to take part.

One of the glaring problems is taxes, which I have stated I would pay. Is there any issues any one can think of that this may be a problem?

Quote:
Originally Posted by Go Get It
Also DF I have a "project managers" direct line, if you want to call them directly. PM obv.
What? You do not want an internet of people calling complaining to this person about why they have not received funds yet?
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10-16-2013 , 10:45 AM
Quote:
Originally Posted by Go Get It
Also DF I have a "project managers" direct line, if you want to call them directly. PM obv.
Patrick?
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10-16-2013 , 10:47 AM
Quote:
Originally Posted by ERGOPHOBIA
They were on board until they found out the estimated sum. Pretty sure they have decided not to take part.

One of the glaring problems is taxes, which I have stated I would pay. Is there any issues any one can think of that this may be a problem?



What? You do not want an internet of people calling complaining to this person about why they have not received funds yet?


Quote:
Originally Posted by KingKongGrinder
Patrick?
Obv.
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10-16-2013 , 11:21 AM
They need to be careful since the people on the phones are not the ones processing the claims. Telling people to put in any number for a SSN is just so bad. Giving out other players information without double/triple verification is bad as well. All phone calls are recorded and logged though so you can find out who asked about your info if your a famous player etc.
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10-16-2013 , 05:33 PM
Quote:
Originally Posted by BillNye
Yeah they have their heads up their asses sometimes with misinformation. My brother called a while ago and was told by two people that they were only reimbursing players for what they deposited, and got freaked out. He called back again and read them what it said on their website and they changed their story.
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10-16-2013 , 05:49 PM
Wow, this is very bad PR for GCG -- they need some communications help yesterday. Thank you, DF, for keeping them honest. Assume you have or will discuss this with the AFMLS and/or DoJ public affairs folks? That should be interesting...
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10-16-2013 , 06:44 PM
Short update on my situation: I got a call from GCG saying that they're going to let "affiliates" apply and that they'd e-mail me when they have more information from Full Tilt. I asked if this information would include what portion of my balance they consider to be from affiliate payments and they said yes. I'm pretty sure that I made very little money (and possibly zero) from their affiliate program so that's not a problem for me, if they count all my rakeback payments as affiliate payments then it's a big problem.

I also asked about what I should do with the claim I'd already made. They said that it would be flagged as a duplicate and nullified, and that the claim I'd go forward with would use the control number they give me once they get more info from FT.
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10-16-2013 , 07:07 PM
have people successfully received the P&C numbers that had their email address's become dormit or inaccessible?

did you just call them and get it handled in a single phone call?




i finally gained access to my FTP account through insane amounts of work but still need my numbers due to the same type of issues, no access to the email linked to my account.

thanks for anyone with advice
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10-16-2013 , 08:44 PM
Quote:
Originally Posted by shipit2kg
have people successfully received the P&C numbers that had their email address's become dormit or inaccessible?

did you just call them and get it handled in a single phone call?

i finally gained access to my FTP account through insane amounts of work but still need my numbers due to the same type of issues, no access to the email linked to my account.

thanks for anyone with advice
Good info for you in the Remissions Sticky.
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10-16-2013 , 08:55 PM
thanks a bunch man, super helpful. also thanks for all the time you devote towards the cause.
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10-16-2013 , 09:25 PM
Quote:
Originally Posted by sangaman

I also asked about what I should do with the claim I'd already made. They said that it would be flagged as a duplicate and nullified, and that the claim I'd go forward with would use the control number they give me once they get more info from FT.
OK, thank you for that. That was my main question regarding my account being flagged as an affiliate. I also am assuming they didn't give you any sort of timetable for when accounts flagged as affiliates would be receiving these emails?
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10-16-2013 , 09:46 PM
Quote:
Originally Posted by JAAASH
OK, thank you for that. That was my main question regarding my account being flagged as an affiliate. I also am assuming they didn't give you any sort of timetable for when accounts flagged as affiliates would be receiving these emails?
No, or at least not yet.

We can hope there will be plenty of time.

But it is also possible the answer will not be certain by 11/16. If you want your money you must be prepared, one way or another, to file your petition by that date.

Skallagrim
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10-17-2013 , 09:18 AM
Quote:
Originally Posted by shipit2kg
have people successfully received the P&C numbers that had their email address's become dormit or inaccessible?

did you just call them and get it handled in a single phone call?




i finally gained access to my FTP account through insane amounts of work but still need my numbers due to the same type of issues, no access to the email linked to my account.

thanks for anyone with advice
received my P&C by calling there number on there website, gave them the address, last name, account ID few other details and they just gave it to me over the phone, never received an initial email when they were sent out. Took less then 10 minutes on the phone and to plug my numbers into the website and file my claim.
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10-17-2013 , 10:31 AM
Quote:
Originally Posted by JAAASH
OK, thank you for that. That was my main question regarding my account being flagged as an affiliate. I also am assuming they didn't give you any sort of timetable for when accounts flagged as affiliates would be receiving these emails?
Yeah, no timeframe on when I'd get that e-mail. It sounded like one of those "as soon as possible" things. I'll post here when I do.
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10-17-2013 , 12:12 PM
Im having trouble getting my bank to produce a record of FTPs checks bouncing. So far all I have is photocopies of these checks. Will that suffice?

I have bank statement but they just show deposited checks with + balance then a few days later a - balance of that same amount.
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10-17-2013 , 12:52 PM
Quote:
Originally Posted by MOZARTapp
Im having trouble getting my bank to produce a record of FTPs checks bouncing. So far all I have is photocopies of these checks. Will that suffice?

I have bank statement but they just show deposited checks with + balance then a few days later a - balance of that same amount.
Both the photocopies of the checks and the bank statement are good documents to provide. My guess is that will suffice. If not, GCG will let you know if your documentation is not sufficient (sometime after the bar date, when they review petitions) and you will have a chance to provide more.
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10-17-2013 , 05:35 PM
Not sure if this has been posted yet but newly updated FAQ on the GCG site...

Quote:
26. Are Full Tilt Points, Iron Man Medals and other bonuses going to be refunded or included in my account balance?

Full Tilt Points were a marketing tool and have no monetary value – they will not be refunded and are not reflected in account balances. Iron Man Medals and similar bonuses will also not be redeemed for their cash value and are not reflected in account balances.
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