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FTP Remission Issues Thread ONLY. No polititard or history derails please. FTP Remission Issues Thread ONLY. No polititard or history derails please.

09-27-2013 , 04:22 PM
Quote:
Originally Posted by Flushtrated17
Unless your kidding, it seems beyond my comprehension that you would take the time to think about this, and then care enough to post it (so im showing my appreciation and taking time to post about your worthless comment)
*you're
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09-27-2013 , 04:23 PM
Quote:
Originally Posted by Kraada
So here's what my wife and I did:

We got screenshots of the Full Tilt store showing the cost of various tournament tickets. We argued that since other players are getting their full value in remissions on tournament tickets in the account, since our points could have bought us tournament tickets (and would have if we'd known the state of things because hey it's better than points). Then we just took the best tournament tickets we qualified for and claimed those.

The two screenshots here were a sufficient spread that we were quite happy with the results and it kept the math down to a minimum

We also claimed the conversion on Iron Man medals as well as Academy credits as those were (per the US FAQ) converted to points. We had to use our own records for medals as FTP refused to provide that information, but hopefully it will be sufficient.

Good luck everyone!
Thank you, that looks like an excellent way to present it. Did you address the fact that FT is currently in possession of our points?

Quote:
Originally Posted by Haupt_234
I'm in the boat of waiting to hear more info about claiming points as well but it should be noted that it's not exactly a freeroll to do so. I have heard from people in the know that doing so may very well delay your payout.
We have heard that even in cases where there is enough $ for the claims they wait for all claims to be resolved before payments begin.

Whichever turns out to be the case, what is the time required to resolve the various issues such as limbo funds, affiliates and points?
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09-27-2013 , 04:39 PM
Quote:
Originally Posted by Kraada
So here's what my wife and I did:

We got screenshots of the Full Tilt store showing the cost of various tournament tickets. We argued that since other players are getting their full value in remissions on tournament tickets in the account, since our points could have bought us tournament tickets (and would have if we'd known the state of things because hey it's better than points). Then we just took the best tournament tickets we qualified for and claimed those.

The two screenshots here were a sufficient spread that we were quite happy with the results and it kept the math down to a minimum

We also claimed the conversion on Iron Man medals as well as Academy credits as those were (per the US FAQ) converted to points. We had to use our own records for medals as FTP refused to provide that information, but hopefully it will be sufficient.

Good luck everyone!
Very nice, I think I may take the same route as you did here. You brought up some solid points!

Quote:
Originally Posted by waq
Thank you, that looks like an excellent way to present it. Did you address the fact that FT is currently in possession of our points?



We have heard that even in cases where there is enough $ for the claims they wait for all claims to be resolved before payments begin.

Whichever turns out to be the case, what is the time required to resolve the various issues such as limbo funds, affiliates and points?
I do really hope that GCG issues some kind of statement before the remission deadline regarding points/medals so that there aren't so many people left in the dark...
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09-27-2013 , 05:11 PM
Quote:
Originally Posted by zerosum79
Hi Guys,

I had emailed GCG a few times to the info@ email address and still not heard back from them with a petition and control #. 3-4 days ago.

I just got off the phone with them again and there appears to be a shift in policy and it seems that if they have your petition and control #'s available they will provide them over the phone. I got mine.

I went on to fill out the information. There are several things that are worth noting.

0. My amount was as expected based on May 20, 2013. They must believe that the tournament tickets and other things that were available to you on April 15 included these amounts in your April 15 balance.
1. You will need your bank address. For my bank this is where I opened the account.
2. You will need the bank ACH routing number. This is not necessarily your checking account routing number. For my bank it is not the same.
3. You appear not to be able to go in and edit information after you have submitted. I have no idea what process follows if you mess up any of these details but I would guess at some point you will be able to edit the information if you made mistakes.

Best,
zero
You just called them and explained you never got the email with your P+C #s and then they just gave them to you? Was it that simple? Did you have to talk to a supervisor, or you just talked to the first person that answered? Im going to try this on Monday.
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09-27-2013 , 05:22 PM
Quote:
Originally Posted by farmslicer7
hmm, maybe we're on to something. if you got rakeback added after making an account, perhaps ftp flagged you as an affiliate
Quote:
Originally Posted by PJo336
Sounds like it's the refer a friend thing. Lots of people reported rakebackpros and received a number
I got it added with Rakebackpros after creating my FTP account and didn't get flagged, so that can't be it, agree.
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09-27-2013 , 05:27 PM
Quote:
Originally Posted by farmslicer7
hmm, maybe we're on to something. if you got rakeback added after making an account, perhaps ftp flagged you as an affiliate
yeah, my understanding of rakebackpros was that it was introduced by FTP as a self-affiliate solution to long-standing customers who didn't qualify for rakeback. So this would make sense.
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09-27-2013 , 05:33 PM
Quote:
Originally Posted by PokerXanadu
My suggestion:

1. Wait a couple weeks to see if any new info comes out regarding marketing/refer-a-friend affiliates.
2. File a New Petition and make your case.
Guess I will wait for now.

How exactly would I make my case? Should I talk to a lawyer?
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09-27-2013 , 05:34 PM
no emails or phone calls back, don't see how i'm not near front of the line at this point to be contacted..
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09-27-2013 , 05:35 PM
Submitted my claim today with a $2,000 dispute. I requested a withdrawal on 4/10/11 by check which I never received. I attached 17 supporting documents along with my claim but only 10 were visible. Some of the first ones I attached were visible and then disappeared once I attached more. I attached an explantation, withdrawal confirmation email from FTP, player details file showing withdrawal and 14 pages of bank statements from March-July of 2011.

I called GCG afterwards to confirm they had received all 17 attachments with my claim. I was placed on hold briefly then told they would have to escalate this case to a specialist. I was given the option of receiving a phone call or email. I gave them my phone # and have not heard back.

I also sent a separate email to the GCG email explaining the situation and included all the attachments as well.
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09-27-2013 , 05:39 PM
Quote:
Originally Posted by PokerXanadu
Call GCG to sort this out. Worst case, when you complete your petition remission, do a dispute and upload a written explanation of your typo and give the correct SSN. Your SSN is being used to match against a govt database of debts owed to govt agencies, not for identity verification or income tax reporting.
I called them, they told me to send an e-mail (this was before I got the boneheaded reply). Customer support seems clueless, but maybe if this isn't resolved via e-mail soon I'll try again and demand they let me talk to someone with a clue. The person I talked to when I called before was very obviously reading off a script and probably had a very limited number of things they could actually help with.
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09-27-2013 , 06:23 PM
i got a response to day after emailing GcG about P&C number, they asked me to wait, which i did then emailed them again asking if they could look into my account as to why i hadn't received the numbers.
Tagged as affiliate. ( as i expected)
i was, half heatedly referring players through the FTP affiliate program using their trackers if i recall correctly.

MOST of my earning was form players i referred through rakeupdate form RB, of which i got a %, because it was easier to sign players up with rakeback than for a measly signup bonus.
All my (affiliate/RB) deposits were "affiliate to player transfer" to my screen name, is that how the FTP affiliate program made transfer into an affiliates account?

rakeupdate transferred what i earned through them to my FTP account.

Just going to wait and see how this pans out regarding affiliates.
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09-27-2013 , 07:08 PM
Quote:
Originally Posted by Flushtrated17
You just called them and explained you never got the email with your P+C #s and then they just gave them to you? Was it that simple? Did you have to talk to a supervisor, or you just talked to the first person that answered? Im going to try this on Monday.
I have emailed info@fulltilt.... several times and also had called once on Monday without getting the information. In my emails I mentioned that I was not receiving anything to my registered email address.

I called back today and did get the information without talking to a manager. I don't know if I laid the groundwork by my previous efforts but I never talked to a manager. I hope it was a good sign that they are adjusting their strategy and trying to provide as much information to callers as possible.

Hopefully this is an indication of a broader change in strategy.

zero
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09-27-2013 , 07:10 PM
got the same affliate tag when i requested control and petition #s. I had rakeback through thehendonmob. I may have referred max of 3 people and i signed up with their affiliate program but never got anyone to join under me. If they screw me out of $60k that i've waited almost 3 years on just because of that i'll be at least mildly irritated.
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09-27-2013 , 07:17 PM
so i guess the question is then...what is the likely hood that "affiliate" status will be reconsidered as a whole?
is anyone with any credence (PPA) addressing this specifically? Can they even do anything about it?

Do we( tagged as affiliates) have any recourse?
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09-28-2013 , 01:32 AM
People who were not active affiliates probably have reasonable recourse. You and anyone else who was actually an affiliate probably are ****ed. If you had a big balance I'd hire a lawyer with knowledge of remission cases.
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09-28-2013 , 01:47 AM
Quote:
Originally Posted by BoooooooM
Thanks, seeing this makes me feel better. How long did it take for you to receive one? I did what you did friday and then again today with a non-hotmail email. Still no email. Thinking about waiting one more day than calling. I just hate waiting when i cant do anything.
I got this email about 24-48 hours after sending my petition with attached docs, but I am not sure what my next step is.. Also they didnt mention if my account balance matched the docs I sent.. So I don't really know what is going on..
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09-28-2013 , 01:49 AM
Quote:
Originally Posted by EZEvvv
Same situation here, btw this is Evan..haha. Dal?
Whats up.. Keep in touch with me on skype if you get anymore emails or info and I will do same!
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09-28-2013 , 01:52 AM
Quote:
Originally Posted by Flushtrated17
I haven't received any of the emails yet. When you did this, did it show your correct balance? Or was your balance $0 and you had to show proof of what your balance was??
I have not heard anything else more, I attached my doc that I requested from FTP of my lifetime account history which showed all of my transactions and had the correct balance. I did not play after the 15th but I did receive 2 rb payments in may.
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09-28-2013 , 01:52 AM
Quote:
Originally Posted by zerosum79
2. You will need the bank ACH routing number. This is not necessarily your checking account routing number. For my bank it is not the same.
I went to my local branch about a week ago and asked for the routing number for a wire transfer, and he gave a number that I knew wasn't the routing number on the bottom of my checks. I later commented saying that the transfer I am expecting is a ACH deposit (I don't know **** about banking, type of transfers, etc.). He said, "ACH? you sure?" and I even double checked the full tilt claims website and said yeah, and he gave me a new number, which is actually the routing number on my checks.

I'm not saying you are wrong or right, I'm just putting it out there, that for myself, it is the same routing number as the number on the bottom of my checks. Which actually makes sense b/c that's the routing number I provided to FTP to get my withdrawals.

Edit: I see now that you said 'not necessarily your checking account routing number'. g

gotcha.
play on.
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09-28-2013 , 01:54 AM
Just got my account transaction history, the only thing affiliate related is "affiliate to player transfer"

Other than that I got a referral bonus direct from FTP when my dad signed up. (iirc)
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09-28-2013 , 04:04 AM
Quote:
Originally Posted by Farley
so i guess the question is then...what is the likely hood that "affiliate" status will be reconsidered as a whole?
is anyone with any credence (PPA) addressing this specifically? Can they even do anything about it?

Do we( tagged as affiliates) have any recourse?
Quote:
Originally Posted by DoGGz
People who were not active affiliates probably have reasonable recourse. You and anyone else who was actually an affiliate probably are ****ed. If you had a big balance I'd hire a lawyer with knowledge of remission cases.
meh, no lawyers for me.
its not worth the time, effort or cost i would think , at least in my case for $3500.00 or so left in the account. I got most of my money out in the weeks prior to BF just by sheer luck considering what came down.

Id still like to know exactly what the "data" is they refer to in the statement " Based on data supplied to us by FTP you have been identified as an “Affiliate” of FTP and will not be eligible to participate in this remission process."
Is it just a list that im on that indicates i was part of the affiliate program?
Is it actual trackers and earnings data from the affiliate program?
How indepth is the "data"?
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09-28-2013 , 07:03 AM
Quote:
Originally Posted by 3bet_Junkie
I got this email about 24-48 hours after sending my petition with attached docs, but I am not sure what my next step is.. Also they didnt mention if my account balance matched the docs I sent.. So I don't really know what is going on..
If you submitted a New Petition on the claims web site and then received the original P&C#s email, your New Petition should still suffice for a claims submission. You can email or phone GCG to confirm that your completed petition is filed.
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09-28-2013 , 07:22 AM
Quote:
Originally Posted by swd805
Guess I will wait for now.

How exactly would I make my case? Should I talk to a lawyer?
I am not a lawyer so I can't advise you how to make your case. The PPA offers limited free legal advice and a free lawyer referral service to dues paying members.
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09-28-2013 , 03:45 PM
Well there is hope. I've been emailing every couple of days, since I never received a control / petition #. Today (Saturday of all days) they finally reply with it. Login, balance is correct (actually slightly more than expected, so don't know if that is tickets / medals / points or what). Submitted info and everything seemed fine.

So no explanation on the delay, just glad to have this step done.

-hf
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09-28-2013 , 05:57 PM
Great, finally got a response where they bolded affiliates are ineligible and said I was tagged. But, I wasn't an affiliate and never received a single payment to my account from FTP as evidenced by the FTP spreadsheet of all transactions . So, I guess now have to file a new petition. Is it better to just file and include all the documents or should I also mention that I wasn't an affiliate and can't think of any reason why I'd be ineligible? I'm just worried that I'll be like automatically initially rejected, but I guess from reading this thread that isn't necessarily the case? Still would really appreciate if someone can explain the mechanics of how the review process works and then I guess if necessary.. The appeal? Like can you make a case to them and deal with real people?

Thanks
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