LOL at people complaining about the only site that increased the rakeback in the last 10 years or so.

You a bunch of deluded ****s imo.

Before you could change your screen name monthly. A lot of regs complained about that in the party thread and party listened to them and took out the sn change feature.

They didnt steal any money, i got emails from them and there were like 10 pages about it in the PP thread. Also the log in screen mentioned it pretty clear.

They went on about the points expiring for 2 months.

Also above the extra % you got from store for tickets and whatever they ran gladiator promo for cash games before they changed their system.

You are a grinder and make a living out of poker, i find it amazing that you and the OP decided to complain about the best thing that happened in the recent years with regards to online poker.

Not the sharpest tool in the shed both of you now innit

Not once have I complained about the increase in rakeback; I think it's fantastic. I am enquiring as to why the points weren't converted into money automatically. It is of course a rhetoric question, as the answer would of course be "we saw a ton of free money and decided to steal it".

"They gave loads of notice" isn't an answer, nor does it excuse this level of greed.

Innit.

EVEN if they sent out mass emails every day that still does not excuse stealing money. Players earned this money through rakes/revenues for the site. That aside, I never received an email about this. Nobody I know that plays here did. Sorry but I don't see any revival of online poker. The games you play in are overrun by bots, colluders and hid cheats and secured by inept companies with professional cheats and amateur policing and if thats not enough now companies adopt overnight strategies to steal vip points from us. Unless there is some form of third party protection for players to protect from the sites themselves and FORCE these sotes to stop doing things like this online poker is quickly doomed unfortunately. That sucks because I love to play but enough is enough. Nobody at Party Poker will give this guy an honest answer. James Duthie? Anyone? Is there no other explanation to spin this other than we gave notice to a few customers when we decided to help ourselves to a freeroll of players money. No amount of notice to any degree justifies not converting that liquidity to coincide with your existing benefit scheme. This is stealing in a court of law.

Fwiw if you had unsubscribed from the annoying/spammy party "newsletter" you did not get the warning emails which is why so few regs got contacted i guess.

Hand histories in MTT are to make public any collusion or "back door" exploits like from back in the day. Right? As for cash games, if if is not allowed dont do it. If you are not confident in the integrity of the site, dont play cash games there. Just be glad you live somewhere out of DOJ reach, imho.


Sent from my iPhone using Tapatalk

That was great, until you expectly disappeared and followed up nothing. Are you going to answer the customers question above or what? Or did you siddenly go on vaca with Duthie.

Yeah but he's in Vegas with poor internet so what can a guy do? It's a completely insurmountable situation for him.

That's a clear case of regs having conflicting interests to recs.

Regs are good for advice because they know more and play more that other people, but you also need to turn your brain on and use it to filter out the more narrowly self-interested stuff.

I understand. I remember I was in Albania in 2000, less than a decade after the first PCs appeared there and only 3 years after society had broken down for a few weeks. I was off the internet then and Vegas is obviously a similar case.

I just had the issue where buttons do the wrong things. Clicking call makes you fold etc..

same here. was vs utg limp in bb. call button was instead of check, no damage done since i eventualy "called", meaning checked my 49o, but super weird and super tilting. fwiw, it's first time this happens to me iirc and i play (rarely) on pp for years

You're missing some critical detail.

Your complaint presumably concerns dormant or rarely used accounts, since anyone playing regularly over the last couple of months had notice of the changes.

• Cash value of points to players below Gold (possibly below Palladium?) = 0.
  
• Add to that the fact that Party's terms saw it removing c.10% of points per month after 90 days of no play anyway, and it's difficult to argue that much value was stolen from players.

You're all presumably too young to recall the real value grabs by Party (at a guess 2007 and 2011) when overnight, both times with zero notice, they revised downwards the value of existing points balances. This time around they didn't get it perfect but they got a lot further away from the cynical value grabs of the past.

The real issue with all this, as I've said elsewhere, is that it leaves recs with zero loyalty incentive. It's all very well trying to attract grinders from Stars, but that will not lead to a flourishing site unless people are given serious incentives to become repeat donators. These threads are something of an echo chamber and thus an enormous missed opportunity.

This plus Party Poker seem to have no idea what they are doing with first deposit bonuses issued through affiliates. I have asked the question through the support forum twice, and asked customer support three times. The only answer I got was to ask the owner of the affiliate website. That would be okay if he knew what was going on - nobody at Party is prepared to tell him either.

If Party can´t respond to players who want to deposit on the site, or to affiliates who want to attract players to the site, all that will be left is an ever-diminishing pool of regs - while those who could keep feeding the pool join/promote other sites.

Many people just want one answer, why was the old point system not monetarily converted to funds under the new system at the very least, "in good FAITH". Sending out emails to people when half or more probably have the email feature disabled is just shenanigans and quite reasonably considered theft. Robbing from people and using that mkney to give to others is hardly a great thing. ( see Pokerstars removals of the supernova quarterlies and branding the new quarterlies as "new" tournaments.

Mr Duthie


why Party Poker did not convert old players points to cash? Why did you decide it's ok to take this money we earned?

Can you provide a detailed explanation beyond we sent an email?

Why do we need do sign in to rake back everyweek? So you can freeroll anyone who may forget to opt in one week and save 600$ here and there?

How about explaining why you charge dormant accounts a fee? Would a restaurant or lodge that charges a membership fee start debiting a guest debit card if they choose to not eat there for 6 months?

How about bots. How do you plan on addressing bots adequately? Are you hiring professional players to detect them? Is it a problem with your actual detection systems internally or is it the intelligence of staff and deciphering between GTO play and bot. And once you finally catch a bot what about refunds. How do you plan on addressing and distributing those? There are a lot of questions my fellow players keep asking here and you guys disappeared. If you guys are really serious than you should go back and individually address each players big concerns. There are big questions relating to bots and party poker essentially helping themselves players funds.

NOT GOOD

Thank you

Have a great day

Exactly. And it's not like his job is in any way connected to having access to internet. Or that he represents a company who's entire business is online. I think we are blessed that he even managed to get online at all while in a digital backwater like Las Vegas and put in the long painstaking minutes to reply to a few hand chosen posts.


"I don't have to send this through PR part of the company, to us, quick feedback and response is important." - Patrick Leonard

That's not very fair actually. He probably had to climb to the top of the Stratosphere with a satellite phone in one hand and his laptop in the other, balancing precariously while sending an email.

Yup

+1. It's an unsustainable business model where stables and rakeback pros will have to keep moving down to where their losses are covered by the cashback, while the recs are playing at PokerStars and elsewhere, where they get > 0 rakeback for re-depositing.

A very valid and interesting point
I discussed this yesterday and its already being worked on
Very likely we can move to medium and will look long term to increase our status to High - this is already "in discussion" and we are following the relevant process
As soon as I have more info or confirmation I will share further details
I trust this fully answers your question




Not Mr Duthie however hes also in Vegas so let me address a few points

Player points had no monetary value - when we decided to change the loyalty system and reintroduce the new cash back program the points were made redundant and hence removed
If we had left them players would have had no option to use them within the client as the store was also removed and as I said - they had no monetary value

The manual opt in has been addressed and we hope to launch an auto process in the coming weeks
As stated previously - we had no auto function suitable for launch and rather than delay the planned date we opted to launch with a manual opt in - this is a short term resolution and will be replaced when possible

Inactivity fees have been around for a long time and will remain - you agree to these when you sign the T&Cs upon opening an account and all details can be found on the website
However - should an active player return to play we have no issue returning any inactivity fees accrued post the 180 day inactivity grace period
I will personally return any fees you feel you have lost - send me a PM with account details
We are not a restaurant or a lodge - we are an online gaming company and the inactivity fee is there for various reasons - including the prevention of money laundering
As I said -all details can be found on the web site

We have a team in place to detect and action suspect BOT accounts - this teams continues to grow and will improve over the next few months
However they have already dealt with many BOT issues and accounts have been closed and removed from play
Refunds have been made several times over the last 1-2 years and many players have received funds back from these accounts
I believe the last batch was dealt with Jan/Feb and funds redistributed
Yes - we also have the help of our ambassadors and the community
Players concerns have been addressed via PMS, forums and email correspondence - we have also been very clear with our ecology changes and our stance regarding 3rd party tools etc


Thanks

Colette

Could you go into more detail on how the inactivity fee prevents money laundering?

No
As I said further details can be found on the relevant section of the webpage or you can reach out to the customer service team directly and share your request

This isn't true. Party Points did have monetary value. They could be used to buy store items or MTT tickets etc.

When you introduced the new system, all you had to do was convert all remaining points to cash at a reasonable rate for all customers who still had points on their account the day before you discontinued the points.

What you did was stealing.

The rb thing is grest for regs. **** for new players who play sundays and watch there rb points expire