In those threads (as i remember) the players got their money back and were banned for using forbidden software (cant remember the name).
And got unbanned shortly after.

party just needs to fix the hh issue

I like the new reward system idea, but I think Party really needs to show the players that this isn't just a money grab, and introduce a lower tier for casual players. Maybe do an additional tier of 10 points for 1.50 or something like that, but as it stands a whole chunk of players are going to get nothing every week, and I can't see rec players being alright with missing out on a reward week after week.

huge +1

would also like to see action in these regards.

I agree deeply on all of this - both that active engagement with players is outstanding, and that the security of player account balances is paramount.

I had no idea about this, this is key information players should be aware of at the moment of putting money into the site. Thanks for the information.

BUT THE Last year you worked for Pokerstars the player engangement was and continues to be pityful, terrible and non-existent. How cute

If Patrick really wants to represent the players how about returnkng some or all of be money these crooks stole from players accounts. No matter how many new people want to move forward in a positive direction there cleary are crooks and thoefs left here and it only takes one to ruin reputations

The disconnects with libe support hapoens to everyone. It's clear the workplace standards are neglected to an alarming degree

Didnyou receive any reimbursement for your 21000 points? Can you imagine how many others had money taken, most unkowingly. This OS stealing. Companoes use this money towards their overall evaluations for comlany value. Pokerstars used theirs last year in valuing their company. Those types of things are very imlortant when determning value. This is wrong.

I've read the remainder of this thread. Disappointing to see that John Duthie, Patrick Leonard and Party Rep have all come and gone and STILL haven't answered the following question...

Instead of stealing hundreds of thousands of dollars in unclaimed rakeback, why weren't the points automatically converted to money?

Sorry, have been in Vegas with poor internet. The store during powerfest gave very high returns (far superior to previous returns) as a huge sale. This allowed the players on the site to play for huge prizepools every single day. If the rule was that "if you don't spend your points you can just cash them in whenever" people wouldn't have done it and thus the series would naturally have to be smaller. Our records show that partcipation from players with loyalty points was extremely high and that the transition from the old loyalty system into what we think is the best loyalty system in the industry was both 1) smooth and 2) dually successful with the last powerfest.

Hi all,

As far as being called party's "dnegs" or giving me stick thst way, when I'm introduced to a new person in the company, the first line is "he likes to moan but his heart is in the right place" everything regarding improvement of the site I do is for the players and I think we've come a long way so far, but have 10x that distance to go. I truly believe I will have a big impact on making the best poker site in the world for the players, it can't be done overnight though. I'll try to address a few of the posts, the thread is quite large now though and on phone, so apologies in advance for any quoting disasters/grammatical errors!

What do you mean? As in does party make it possible for people I stake to be able to use a HUD and nobody else? I mean really? Come on dude. Quick research would show that bitB staking is only for MTTs anyway, but such thoughts are very far from reality. You think with all the software improvements we NEED to do we would put show X people anonymous people's names?!

I can't comment what happened years before I joined the company no. Yes customer support will improve by adding additional resources and expertise to the department. There is a new system and standards approach/procedures etc being put in place. Not that I'm involved in or hands on, but I know for 100% sure of great progression there.

I saw this Previously too and don't know 100% what it means. I'll be sure to raise it with the appropriate people and find out. Agree that it's important.

This is very wrong and a huge misconception that people have about the loyalty system. We give away a lot to micro stakes players, the way it's structured is micro stakes players probably get 100% if not 209% rakeback just through "small" promotions.

I've said this a lot of times, but inactive fees from dormant accounts I don't see as an issue. If you are a returning player you get the fees back. There are just a lot of accounts with say $0.05 that will never be spent or the account logged in once and then lost and then didn't come back that effects a lot of back end stuff.

If you're a returning player of course your fees will be returned. That was one of the main things I wanted to change when I joined last year, as well as removing skrill fees etc.

We really aren't trying to **** people over with small things like that. We're very, very happy to give back a lot to all players. We don't want to nick $0.05 here and $0.05 there, we've ran tournaments with gigantic overlays, we have a daily leaderboard giving 5 figures away every day during summer, we have new loyalty system where we give away more and more money than ever before. There really is not at all a consideration of trying to act unethically or take money from players on the sly etc.

99% sure this isn't true. We have a guy working full time on the application side of the company (I'm not involved in it at all) feel free to email bitBstaking@gmail.com if we are wrong will send $500 to your Party Account in the morning, if we weren't wrong you play the uppercut every day for the next 2 weeks?

So, Pads, can you actually answer the question this time..... Why weren't points converted?

Sounds to me like they stole the points (cash) from the players to fund a marketing opportunity.

could you use same logic to points? will you credit back points or their value to returning player?

So to be clear. You advise Party. You run an MTT stable. HUDs work for MTTs but not cash?

I haven't played there.

I play at a site where the software has quick seat, a fold button, a check/call button, a bet/raise button and a bet slider/place to type the bet sizes - those are the things you need. If you still don't have those things then work on them, after that you work on making it a fair game - which includes throwing a spanner into the works of third party software.

Are you seriously fine with one half of everyone's login/password combo being openly displayed at the table? Login name and screenname should clearly be two different things. Once you do that there is no reason to stop people editing their screenname based on their mood or whatever, just as they do with their avatar.

It would take about 2 minutes research to find out huds work for mtts/sngs only on party.
Another minute of research if you wanted to clear up what kind kind of games Pads stakes for if you were not sure.

Sent from my SM-G920F using Tapatalk

I think they work on some cash games as well (or at least they did recently)

You're wrong about this entirely. 6 months back or so everyone on party had the option to change their screen name to something different. If you haven't done it yet you should still have the option. Going back years my SN was different from my login name as you could change your SN every 6 months i believe.

I do agree better account security is essential RSA or google authenticator something along those lines should really be implemented asap.

Once again the question has been dodged! Unreal!

The more things change, the more they stay the same...

I guess you'll never hear the honest answer (which is "easy money, what else") from them.
Everyone knows they ****ed up, so they should just admit their wrongdoing instead of inventing ridiculous explanations for it.

It's somewhat cryptic, but I understand

as meaning it would be a big programming job to let people change their screennames periodically so "unfortunately" we have to keep letting stables and HH sharers run their HUDs.

Now we hear discover the functionality has already been developed and basically just needs to be turned on.

I swear one time there were taken dollars out of my account. Like someone got in and chipped dollars from accounts or something. Anyone else?