Quote:
Originally Posted by John Duthie
Do us a favour guys and stop throwing mud for a few months. We're trying to address all these issues especially customer service and software issues and whilst really want and need constructive feedback, can do without the endless vilification. Just look at it like a restaurant under new management and come back and see us in a while; these complex issues aren't sorted overnight.
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The above is a reasonable response IMO.
However, even if some players have been a little remiss in not reading every email from Party Poker carefully, or at all, in respect of activating the validity of rewards points, then Party Poker themselves have also been somewhat remiss by having a system that allows this to happen.
In this day and age we all get a huge number of emails, junk email and all manner of other on line admin to deal with, plus many players have multiple on line poker accounts as well as other betting accounts.
So the key question I would put to Party is: is it fair that some players have missed out on the value of their rewards points? If Party Poker think the answer is "no", or much more no than yes, then they should rectify the situation fairly, and by doing so would increase their credibility both now and going forwards, as a better, fairer and more friendly place to play poker.
As I said, there appears also to be some responsibility on players themselves for not activating the points.
And to now administer payments to players who are out of pocket would cause an extra admin cost for Party Poker.
But I think Party could come up with a compromise as let's face it, the money should not morally have been retained by them and they have benefited from positive cash flow and savings interest by keeping it.
So my suggestion which I believe is fair is that they pay any players who forgot to click the right buttons, or to read the email(s), or were simply unaware, the rewards money but deduct something like a 10% admin fee (to account for player "error") and that they pay it in something like 3 equal monthly installments to players.
This would give players what they deserve, stagger Party's "losses", and ensure that players would be engaged with the web site for 2 to 3 months minimum, so likely use the rewards money as part of their bank roll and therefore increase active player numbers and therefore some of it in rake and juice would be received back by Party. So a win, win situation for all.
This, or something similar to this, I believe is very fair and any short term loss to Party's bottom line I think would be way more than made up for by a huge amount of positive publicity for them and additional goodwill on both sides.
If they don't do something like this, then despite having some very respected, solid and player friendly figures now at the helm and in important positions, they will still be viewed with an air of suspicion as to how much of the brave new world they are saying is imminent is genuinely for the benefit of the company and the players alike, and not just corporate spin based purely on the company being the biggest of all beneficiaries.
Poker is such a tough game for players to survive in, let alone win at, that $1000 lost in rewards points, or even $100 or $50, to some people
is significant financially and/or psychologically.
Pokerstars (Amaya) have clearly made a real pig's ear of their brand recently so clearly this is a massive opportunity for Party Poker to step up, and with the likes of Mike Sexton and John Duthie involved they have the know how to do this, but not to pay people their hard earned rewards points money would be a big own goal and Pokerstarsesque.
Last edited by SageDonkey; 05-29-2017 at 12:33 PM.
