Don't play on Party if you want to withdraw to a bank account anytime soon. Here's my support chat log from this evening:
You [7:05:01 PM]
hi
You [7:06:33 PM]
I made a withdrawal request on the 10th Nov...got an email saying approved and should take 2-4 days on the 13th....it's still not arrived and I just checked the status in the client and it's saying 'in process' Payment confirmation ID was XXXXXX...the withdrawal ID is XXXXXXX
Plamen [7:07:07 PM]
Please give me a moment while I look into this for you.
Plamen [7:10:03 PM]
Our respective team is working on resolving the issue, Sir
Plamen [7:10:11 PM]
We apologize for the inconvenience
You [7:11:29 PM]
sorry do you mean a different team are looking into this right now and youll have an answer in a few mins?
Plamen [7:12:35 PM]
Unfortunately, no, Sir
Plamen [7:12:59 PM]
There is a slight issue with the fast bank transfer withdrawals and our team is currently working on resolving the matter
Plamen [7:13:15 PM]
I kindly ask you for your patience until our team provides us with an update regarding the matter
You [7:14:07 PM]
What's the issue? It's a bank transfer from one account to another. There is no middle man. Are you not offering any kind of timeframe for resolution?
Plamen [7:14:59 PM]
I am not able to provide you with what the issue is since I do not have access to that kind of information
Plamen [7:15:59 PM]
I am afraid that we are not able to provide you with a definite time frame, Sir
You [7:16:03 PM]
Ok this is pretty appalling service. I requested my money 2 weeks ago, I was told it was done. 2 weeks later I'm told you have no idea when I can have my own money back?
Plamen [7:16:05 PM]
I apologize for the incovenience
Plamen [7:16:23 PM]
Our team is currently reviewing the matter, Sir
Plamen [7:16:39 PM]
I hope that they provide us with an update as soon as possible
You [7:19:05 PM]
This is really poor from a company that has aspirations to be a market leader. I want updates daily from you on the status of this payment. Can you arrange that?
Plamen [7:20:21 PM]
Just a moment
Plamen [7:22:43 PM]
Unfortunately, I am not able to arrange this, Sir
Plamen [7:22:55 PM]
As soon as we have an update, we will inform you regarding the matter
You [7:24:23 PM]
Please stop doing smileys at the end of your sentences. This is shambolic. Are you saying you will contact me directly when the payment process is worked out?
Plamen [7:24:59 PM]
Yes, Sir
Plamen [7:25:05 PM]
You will be contacted via email