Quote:
Originally Posted by Mixgrill
2. Changing the rake back system and expiring old points
I had over 21.000 points on Party Poker. I asked a support member if they would ever expire, and he told me that I can convert them whenever I want.
Nobody ever informed me about this change. I assume most recreationals had no idea either.
And now, my money is gone.
I was in a similar situation. Can I ask you when did you contact support?
If it wasn't for 2+2 I wouldn't have known either that the points would be deleted after May 22. So, I logged into my account and was planning on converting all my points (14 500, about $2000 just in cash bonus). To my surprise, I now had 0 points. I contacted support and they told me my points were gone due to inactivity. I know that poker sites usually takes a fee from you if you are inactive and got money on it, but points?
Well, I kept getting back at them and eventually got 6000 points. I'm glad I got something back at least.
I think it's dirty that they didn't tell you about their inactive rule when you asked them about the points, but as soon as the points are gone, they are happily pointing to their terms and conditions.
Give them an email, maybe you can get something back at least.