Quote:
Originally Posted by Chuck Bass
1) Their support is terrible. It's ridiculous. 2-3 week response times, they are completely clueless about everything, etc. It's impossible to get help with the simplest issues without knowing someone "inside". I had some fairly big issues with them, and I got everything fixed (and reimbursed fair and square) with the help of one of their ambassadors and Colette on twitter. Before this I spent over a month without even getting a response to my email, and it seems for your average Joe getting the situation fixed would've been near impossible. They really need to hire more competent people in manager roles and better/more ground level support staff.
after almost like 10 years, i logged into my old account. totally messed up, b/c no infos Name, Address, et cetera left. contacted support and begged to forward to security (since i don't use my old email AND live in another country) so i can sort things out.
always got 'auto reply' like "email not in system". my last attempt was an uppercase sentence, that they should read the damn email. obviously got similar reply ... won't bother any more, since i rarely play anyway ... but yeah, that's a leak.