Yeah, AP support has always been ******ed. Wouldn't be surprised if they just told you something that wasn't true, either b/c they thought u were a US player, or, again, b/c they're just flat ******ed. At this point, you're the only one who appears to have been told that, so it may not actually be true....

EDIT: just saw u said above that u called and a dif rep told u non-us players were fine, so ignore.

chat with VIP HOST, just the standard stufff...


VIP HOST: Thank you for contacting RAI$E. My name is Dani. How may I help you?
**********: Hi Dani, has UB released a statement yet?
VIP HOST: Hello *****. Right now there is not a statement.
**********: The obvious worry is the funds in our account
**********: do you know whats going on?
VIP HOST: So far no. We know that right now we are not processing payouts for US customers. However, we are waiting about how will be the funds processed
**********: ok, so that means payouts for non-US customers are getting processed
**********: ?
VIP HOST: Yes, they are taking longer but yes.
**********: Is our money safe?
**********: I understand you cannot give us a timeline
**********: but can you assure me the money is safe?
VIP HOST: Yes *****, the funds are safe and secure.
**********: ok, hope it works out for everyone involved
VIP HOST: Yes *****.
**********: one other question Dani..do you know if the two individuals named in the indictment are still owners of UB/AP or somehow involved?
VIP HOST: I am not sure about that *****.
**********: ok, one last question..do you know if UB/AP will continue to provide the games for US players?
VIP HOST: Right now US players are able to play but we are not sure about keeping the service.
**********: ok thanks, please keep us posted
VIP HOST: And we will
VIP HOST: you are welcome

Hey ElevenGrover, I'm an American and I think my govt are basically corrupt crooks, so if I continue to "do business" with these shady crooks paying taxes etc, under your logic am I "selling my soul"? Do you suggest I leave America?

You can do whatever you want. Cereus shouldn't be here right now. The poker community should have shuttered them for breaking the enormous trust players put in the online game. But its worse, once caught they haven't taken the high road. Instead they have slithered along getting caught in lie after lie about the cleanup and the future. So when you decide to "do business" with them, you shouldn't be surprised if you are the next victim and you shouldn't expect people to have any empathy. Perhaps it hasn't occurred to you but Cereus is a prime reason online poker has a disrespectability factor with lay people. Legalization efforts likely would have an easier road without the 60 Minutes/WP pieces telling the world online poker is shady.

#6098680

sick value if runs

I'v been told by the support that deposit/withdrawal operations are going as usual.

Guys, stop attacking UB blindly, forget for a second about what happend in the past and give them the benefit of a doubt for once, they really approved during the past 2 years, and it seems like they learned a lot of lessons and worked/working hard on reestablishing their reputaion.

And about what TeddyFBI said about the "******ness" of their support team, I totally disagree because I don't see the stars/FTP support giving better answers usually. And when people asking stupid questions like : "**********: one other question Dani..do you know if the two individuals named in the indictment are still owners of UB/AP or somehow involved?" don't expect to get a smart answer !!!

the guy asks some operator near the bottom of the food chain in the company if the owners of the company made a crime ?!?!?!!? first of all they probably don't know any details, and second of all do you really think/expect him to tell you his bosses are criminals, if he was part of the criminal organization ?!?!?!?

people here pretend to be so clean and care about if there was crime or not, but they don't really care about the source of the money or what has been done with the money, they just care to get it when they request cashouts. and of course they also want the right platform to earn the money in the first place. but no one of the US players ever cared if the platform was dirty or not (unless he is a losing/breakeven player).

Ah, I see now.

Well they say history repeats itself and UB has already stolen millions from its player base, so wtf do you think?

You're Canadian and still playing on UB? Turn in your toque in Ottawa and jump off the highest rock you can find in labrador and just start swimming til we can't see you anymore.

Dirty in the sense of how they manipulate/d the american financial systems and institutions.

Get the f out of you boxes, it's not all about super-users/random generators, there is a huge economic world out there.

So maybe stars/ftp didn't allowed holes in their software, but it happens to be they did ****ty stuff and still people don't care about, just about how they get their money and if they are able to keep playing on the site so they can make even more money (and here im talking about FTP/stars/UB combined).

Yea well until the American govt gets their act together and provides viable options to their citizens who merely want to enjoy a few hands of online poker try not to place judgments on those of us who with virtually no options left continue to willingly play on a "shady" site. Because the whole world of meddling governments and their scummy shady conduct screwed everything up.

Dear ElevenGrover,

It has come to our attention that you have been investigating UB, and saying things that are contrary to to our website. We suggest you chill out on the UB hate because as we all know, you might have some skeletons of your own.

We ask you in the future to be a man, and don't hesitate to contact support at support@ub.com if you have any future questions.

XXXX XXXXX,

Raise, Stack, Own!

Ok weak troll attempt but I'm tired. Plus it really isn't worth the effort to troll someone dumb enough to blindly listen to anything UB support tells them

Hey all,

I posted this in another forum, but I thought I'd share my experience thus far with my UB cashout. I am long-time UB player in the U.S.

On 3/20/11, I put in a payout request for check by mail (which I traditionally use), and received an email from UB verifying the payout request.

On 3/23/11, UB emailed me and advised that my payout had been submitted.

On 4/8/11, UB called me by phone and asked if I had received the check, which I stated "no." They told me to email them when I do, which I advised I would comply. Later that day on 4/8/11, they sent me an email stating that "as a friendly reminder" i have an outstanding check that has yet to be cashed.

On 4/14/11, UB emailed me and advised me that my payout request had been refunded back to my account, here is what it stated exactly:

"Due to circumstances beyond our control, this payout was unable to be completed. The funds were put back into your poker account, along with a $25 bonus for the inconvenience.

Also, you were entered into the Sunday $200k guaranteed tourney at 5:30ET. Please accept this as a token of our appreciation and loyalty. "

On 4/15/11, DOOMSDAY NEWS FOR U.S. PLAYERS. I put in another payout REQUEST for check by mail, which was successfully submitted, and received an email from UB verifying the request.

On 4/16/11-4/17/11, I have received NO emails or updates from UB regarding the payout request.

BOTTOM LINE: Even payouts (at least by check) prior to the news were not being processed by UB. Therefore, payouts on or after the doomsday news will most likely not be processed for some time.

SIDE NOTE: This has happened to me before by UB - i.e. UB submitted my payout request, then refunded it back to my account, then I withdraw and received my money. Can only hope that it works out this time. Oh, and I can still play on UB, which I plan on doing in the free donkament they gave me.

I guess the "alcoholic dad who beats on mom. really he's an ok guy, just misunderstood." argument is as good as it gets.

Wrong, buddy. Don't troll OUR FORUM with your UB love if you don't want to be attacked mercilessly and be singled out for the swine you are. The right thinking people on 2p2 are united on this front.

Nice try though, go QQ to one of the mods that DONT live in Washington. See how far that gets you

Say what you want, but for some reason I don't think you are a Washington player. I payed about 200k in rake to PokerStars and they did not hesitate to effectively ban me from their site. I had a choice between Cereus, Cake, and Merge. I chose Cereus because they had the most players and the best cashouts.

Yes, the superuser scandal was terrible. Covering it up was terrible. But life goes on, and time heals all wounds. I don't think Cereus is going to mess up big again, especially now that the whole poker community is watching their every move.

You talk about playing live, but I'm not sure you really grasp the situation. Here in Washington, we have a cap of $500 on our total NL betting per hand. So, at any point, we cannot put more than $500 into a pot. The nearest casino that spreads NL is 1 hour away. They play 1-3NL(500cap) and 2-5NL(500cap). It would cost me $30 bucks for a roundtrip. I'd also be wasting 2 hours, plus I would have to tip for every flop/pot I win.

As for getting a job, I must admit I have no formal training. The best job I could get would be minimum wage. Yes, this is my fault, but nevertheless part of my equation. Unemployment here is offically around 10%(and the internet says the true numbers are wayyy higher).

I'm glad you have your honor. However, honor does not pay my bills.

hehe, it's so funny how these micro stakes DONKS with $20 in their account so scared for their monies. I probably have on UB more than this joke-boy made in 2 years and I'm not worried.

player to player transfers have been cancelled (for us only?)

so proxy payout not gonna work so well

You really need to educate yourself. Nobody thought a big site would rip off their players to begin with. Why would they need to? They are printing money.

Have you played any Keno lately?

Please learn something before you start typing

i would just like to know if they keep players balances in accounts that are safe from the doj tampering

From my understanding, all checks from all of the major sites are not working right now. Check the "Internet Poker" forums to verify.

Further, the reason they probably haven't responded to you yet is because of the massive influx of support calls/emails/vip chat that is coming to them right now.

No we understand the "alcoholic dad" and all his issues past and present. Unfortunately Daddy is about the only one left to enable our online Rounders fixes.

All payouts are being re-routed to Costa Rica

Stopped reading here. Saved I.Q points

I expected this response from someone self named "troll_itt".

Until you make an educated response, I am right and you are wrong. That's just the way it is, deal with it.

A very intelligent response. Why don't you spend the afternoon having someone read the threads to you that discuss the aforementioned issues?

search UB and Keno.