I recognize your name, is it the same on AP? Are you a US player?

Are you a US player?

Have some chat with support and push really hard:

Payouts: Thank you for contacting Payments department. My name is Mónica. How can I assist you today?
XXX: Hello Monica
Payouts: Thank you for contacting Payments department. My name is Mónica. How can I assist you today?
XXX: i read on some website that you start with payouts to some players
Payouts: Hello!
XXX: do you know when you made my payout?
Payouts: We genuinely appreciate your patience during these difficult and extraordinary times.
Payouts: We ask for your patience while we work towards a resolution to this issue.
XXX: oke, BUT do you start with the payouts to NONus-players?
Payouts: You will see any updates for your payout in your Cashier.
Payouts: We greatly appreciate your patience.
XXX: no updates atm, and when i made the payouts, i read in the email within 48 hours you have the money in your neteller account
XXX: its 120 hours later
XXX: and no email,
XXX: no statement
XXX: no money
XXX: only thing: as soon as possible more information
XXX: but nothing at the moment, whats happened with your organisation and when you will make my payout?
Payouts: We will complete your request as soon as possible.
XXX: when?
XXX: give a days or hours please.
XXX: its 120 hours later atm..........
Payouts: We do not have a time frame at this moment.
XXX: what!
XXX: its the money from the player and not from the cereus network! When i made a payout, i will have the money within 48 hours in my neteller account
XXX: whats wrong with your organisation?
Payouts: We will complete your request as soon as possible.
XXX: why no statement, no update, no email after 120 hours?
Payouts: You will see any updates on your payout in your Cashier.
XXX: when?
XXX: give me exact date or hours,
XXX: 120 hours later, its enough now
Payouts: We do not have a time framer to give for when this will happen.
XXX: why no statement?
XXX: FTP and PS has statement with 48 hours
XXX: i give you 48 hours to start with my payout.
XXX: im really really frustated about the bad communication,no statement,no updates,no support etc
XXX: no money, its enough now.
Payouts: I understand your concern.We greatly appreciate your patience in this matter.
XXX: oke, you start my payout within 48 hours, right?
Payouts: I would not be able to give you a time frame at this moment,
XXX: when you start with a timeframe
XXX: can you give me a reason from the really,really bad communication and why no statement after 120 hours?
Payouts: As soon as we have a resolution for this situation.
XXX: why no statement and no email after 120 hours?
Payouts: This is all the information I have at this moment. An update will provided as soon as possible.
XXX: 120 hours?
XXX: its really bad!
Payouts: We apologize for any inconveniences caused.
XXX: is a customer important for your organisation?
XXX: or is it a number?
Payouts: It is and we are working to have this situation solved as soon as possible.
XXX: i feel myself a number from the cereus network.
XXX: oke we will speak to you tomorrow,
XXX: every day again,
XXX: stop with that, when i have the money in my account
Payouts: I understand how you feel. We will be here available to provide you with any updates when available.
XXX: oke on friday i will have more information about the problems from the organisation.
XXX: i will have an official statement from Cereus Network
XXX: and i will have a correct email with an official timeframe, when you start with the payouts to non-USplayers
XXX: its normal after 120 hours.
Payouts: We are experiencing a delay with payouts in general due to the situation with US customers.
Payouts: We are working to have a resolution as soon as possible.
XXX: Thank you very much
XXX: speak with you tomorrow

Wow, what a pointless conversation. All you got was a run around without learning anything at all.

Way to bag on Monica. I'm sure she's really the VP

Just like every other support request for any site since Friday.

This is really becomming a bad joke. They give the same generic answers to everyone. I requested a check on 4/10, they said it was processed & shipped on 4/12, now they tell me it was processed on 4/15 which means I wont be seeing that check anytime soon if ever, along with my other one. 3k down the drain by the way its looking, which is ALOT of money to me!

Really shady that Cereus didn't accept the terms of the goverment to pay out its customers. We might have to start a man hunt here soon, track these bastards down ourselfs and ring their necks. No statment, no email, no goverment agreed terms.

Just had a payout for $1350 that was listed as "Processed" on the 15th sent back to my player account -_- . My other payout of around $4250 was made on Saturday and is still listed as "pending". Sigh

Don't listen to all the BS and haters. I just received my AP payout today it was a 4 figure number. I cashed out on saturday.. so a day after black friday and received the funds today, wednesday. I'm Canadian.

I had one that was "processed" on the same day as yours. Went to check my balance to see if the same thing happened and it has.

Wish a resolution would be found. I want to play but can't bring myself to do so until I know I can cash out.

proof or lies

whats with all the trolls in here

Requested a payout on April 14th, still on Authorized. I'm a U.S. player. I better get my money.

The thing that is worrisome is that Pokerstars and Full Tilt agreed to terms with the government and are now allowed to pay out to US customers. The government is saying that Absolute/UB have the same offer on the table, but apparently has not accepted it.

That suggests that they either have no intention of paying the money out, don't have the money because it was not in segregated accounts, or they are considering trying to find another way to pay so they can stay open.

I seriously doubt it's the 3rd option because if they even try that, the government is going to be all over them like white on rice.

At this point, I would say the probability that any US based customers getting their money back is close to zero.

And they still wouldn't give a **** if they chose to keep going.

Update: the missing 1k and change was credited to my UB account after I showed them my bank acct

I am from US. requested 4/8 processed 4/14 arrived 4/20 (missing 1k but they returned that to my UB balance)

Does anyone know the actual distribution of customers inside and outside the US for each of the 3 sites?

If it's true that Absolute/UB is almost entirely US based, then it's pretty obvious why they are resisting any agreement with the government. Their survival as a going concern is at risk.

Quite honestly, I couldn't give a rats ass what they choose to do as long as I eventually get the money. I don't mind waiting longer than customers of FT and PS. I just want an assurance that the money is in a segregated account and they are looking for a way to pay it out.

Joe Sebok is playing at the tables tonight, what can we read into this? I am sure he will get bombarded with questions.

Could someone tell me what Seboks relationship with UB is?

Are you a shill for UB? I was looking at your past posts and they're all under AP/UB regulars thread.

what ID?

Requested a payout on Sunday of last week that went to 'submitted' for the first time that then was rejected. Assured by live support that a new cashout would process, and after 48 hours is still 'requested.'

Spoke to live support ten minutes ago:

Payouts: Thank you for contacting us! My name is Paul. How may I help you?
ME: Hi I submitted a pyout almost 48 hours ago and it hasn't processed yet. I'm just wondering when it is going to process.
Payouts: We genuinely appreciate your patience during these difficult and extraordinary times.
Payouts: Our company has retained U.S. legal counsel to review these matters and we will provide more detailed feedback within the next few days
ME: Im not american, Im canadian...when I submitted my request I was assured that this payout was going to process ASAP.
Payouts: we will provide more detailed feedback within the next few days
ME: I don't understand, I was told that non-US players would be able to do cashouts as usual
ME: Are you saying this cashout will be rejected?
Payouts: Our company has retained U.S. legal counsel to review these matters and we will provide more detailed feedback within the next few days
ME: That doesn't answer my question!
ME: Will my payout process or not?
Payouts: I am sorry, but that is all the information we have. We will provide more detailed feedback within the next few days
ME: Wow, this is extremely unprofessional
Payouts: I am sorry. We will provide more detailed feedback within the next few days


Talk about a runaround! I knew the risks and played there anyway, so whatever. I made a ton on soft games the last couple years, it was worth it.

FWIW I always thought their site was shady as hell, and continued to be cheaters post 2008.

I'll be suprised if I ever see the money. But you never know.

lol, absolute using bots in chat.

http://www.gambling911.com/poker/ubc...rs-042011.html

Is this true? Do I trust this website? Also I still havent gotten a pop up saying real money has been suspended. When does that usually pop up? when I enter a room?

Sebok started as a player rep, but he has described his role as expanding to include marketing and development. There are unsubstantiated reports he earns $30k/mo though I've never seen it proven. He was definitely the company contractor who leaked internal player account data about cheating accounts.

SEBOK is his sn, the tourny id is 6121335 which starts in 38 minutes.

Sorry, I'm not sure of his exact relationship with UB.