THe old UB.......
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Chat InformationYou are now chatting with 'Amy, Security Dept.'
Amy, Security Dept.: Hello how may I help you?
Amy, Security Dept.: May I have your username and email address please
XXXXX: Hello, I noticed my account is finally opened. I didn't receive an email with an explanation yet of what happend.
XXXXX:
XXXXXXXX@yahoo.com
XXXXX: XXXXX
Amy, Security Dept.: You had requested to have have your account closed for a 7 day period. It was closed under another issue in error
XXXXX: When did i request this
Amy, Security Dept.: In the month of april.
Amy, Security Dept.: You made a complaint
XXXXX: Ok so, i asked in the month of April for a 7 day ban and its now Sept
XXXXX: i dont understand
Amy, Security Dept.: Yes. I see you are now able to log on.
XXXXX: Yes i can now, but how can i be assured i will be able to later
Amy, Security Dept.: Your account should not be closed unless there is a security issue
XXXXX: A 7 day ban in April goes into affect in September, what am i supposed to think?
Amy, Security Dept.: sorry
XXXXX: I'm worried about depositing honestly
Amy, Security Dept.: If you do not feel safe You can always play for fun.
XXXXX: I gave Ultimate Bet a 2nd chance after all the fraud that took place.
Amy, Security Dept.: Thank you have a nice day!
XXXXX: Hello
XXXXX: I'd like to talk about this
XXXXX: I can you assure me as a player that my money will be safe after mistakes like these happening
Amy, Security Dept.: Yes your money is safe.
XXXXX: I loved this site at one time and its a shame that I'm treated poorly as a customer.
Amy, Security Dept.: How do you feel you are treated poorly as a client. I can suggest you compose a email and list your complaints.
XXXXX: My 7 day ban went into affect 5 months later
Amy, Security Dept.: The issue has been resolved.
XXXXX: "sorry" - that's how things are resolved?
XXXXX: I like this site and want assurance i can play here with no worries.
XXXXX: I thought you guys have new owners and everything was supposed to be legit.
Amy, Security Dept.: Everything is legit sir Is there anything more I may help you with?
XXXXX: In your opinion, how was this issue resolved?
Amy, Security Dept.: If you would like more info concerning this You can compose a email to
pokersecurity@absolutepoker.com
XXXXX: If i were to do something wrong, id be forced to send bank statements, Ids,and then once i sent them id get an email saying "its not clear" and do it again. I cant just say "sorry" and things are ok.
XXXXX: And this process would take weeks
XXXXX: Whats your job at UB/AP, to just tell people sorry and to email support?
Chat InformationPlease wait while I transfer the chat to 'RandyM, Security Dept. Supervisor'.
Chat InformationYou are now chatting with 'RandyM, Security Dept. Supervisor'
RandyM, Security Dept. Supervisor: Hello
RandyM, Security Dept. Supervisor: How can I help you?
XXXXX: Hello
XXXXX: I'm really bothered about my 7 day ban going into affect 5 months after i asked for it
RandyM, Security Dept. Supervisor: That issue has been resolved. You are now back on.
XXXXX: And then i didn't get response back via email saying why it happened and a reason to why i should feel safe playing here after this
XXXXX: But how does something like this happen?
RandyM, Security Dept. Supervisor: If you do not wish to continue playing here sir I can close your account.
XXXXX: What if i have a couple thousand in my account and i randomly get a 180 day ban?
RandyM, Security Dept. Supervisor: It's not random sir
RandyM, Security Dept. Supervisor: Your email was received with a delay. We thought you had just sent it.
XXXXX: Just like my cashouts, I will be posting this conversation on the forums.
RandyM, Security Dept. Supervisor: Feel free
XXXXX: i love the new UB
XXXXX: lol
RandyM, Security Dept. Supervisor: Anything else I can help you with?
XXXXX: You havent helped me with anything
XXXXX: BYE
RandyM, Security Dept. Supervisor: Then why don't you cut to the chase and just tell me what your problem is.
RandyM, Security Dept. Supervisor: After reviewing this chat and emails you have sent us in the past that you are showing signs of a gambling problems
RandyM, Security Dept. Supervisor: I am afraid i have no choice but to close your account.
XXXXX: XXXX YOU!
XXXXX: hows that
XXXXX: Im posting this and ill call UB 24 hours a day until i talk to your boss
RandyM, Security Dept. Supervisor: That's fine and helps me prove my point
XXXXX: OK
XXXXX: is this how you handle ****??? I can just make a new account at a friends. Thats how ****s done at UB huh
RandyM, Security Dept. Supervisor: Thanks for alerting me to your intention of committing fraud
XXXXX: your very welcome
XXXXX: You bastards scammed people
XXXXX: Ill play at trusted sites this my own god damn fault i guess
RandyM, Security Dept. Supervisor: Good luck with that
XXXXX: so whats your user name?
XXXXX: You guys havent changed 1 bit
RandyM, Security Dept. Supervisor: Anything else I can help you with?
same as the new!