Quote:
Originally Posted by HandsomeMan
Sry I can't. Player transfers were banned in my country a few years ago, so I can't see/remember exactly where it was. I'm sure someone else can find it for you and post a screenshot.
I believe that players don't have the option to turn the transfer function off/on.
If transfers are not going through, it will be for 1 of 2 reasons.
1. Account is under investigation.
2. Pokerstars has requested that the user provide updated ID documentation.
From the Pokerstars FAQ:
I am unable to send or receive transfers. Can you help?
Your account may need to pass an additional Security review prior to transfers being processed. In order to assist us with this review, we ask you to upload a copy of your government issued ID via the PokerStars Client, if you have not done so already, following the instructions below:
Log into your account via the PokerStars Client.
Navigate to ‘Help’ > ‘Contact Support / Upload Documents’.
In the pop-up screen that will appear select ‘Security’ and the ‘Documents’ sub-category.
Browse to files on your computer and upload them directly to us.
Please ensure you specify ‘Unable to send or receive transfers’ in the subject line.
If transfers were a toggle option, the first entry in the FAQ would be to toggle transfers to 'on'.