I have a friend who I stake at poker. He lives in the U.S. and plays almost exclusively on Ignition.
This summer he came to visit me in Canada. He couldn't login to his Ignition account from Canada so he called customer service and asked what to do. They told him to make a new account on Bodog to use while he was in Canada.
He plays on the account. Runs fairly well and cashes all of the money out before leaving town. No Problems.
He has just came back to Canada at the beginning of the month to visit another friend. He called customer service to tell them that he was visiting from the U.S. and had already had a Bodog account from the last time he visited Canada but couldn't remember the password. They told him to create another new account (as opposed to offering to retrieve his old password.)
Fast forward 10 days and some run good that turned a ~$5k deposit into ~$25k. We decide it's time to start cashing some of the money out of the account so he puts in a withdrawal request.
The next day he gets this email:
" Your withdrawal reference number is 314946525. Our records indicate that we require the following documentation from you:
A copy of government issued photo ID (e.g. Drivers License) and proof of address within the last 60 days (e.g. utility bill). Please send the documents to
verification@bodog.eu
Once your documentation has been received and verified, we will continue with your withdrawal request"
So he calls customer service again and explains how he's just in Canada visiting and following the directions he had gotten from the previous customer service agents. The customer service lady seemed optimistic and said he should expect a call back within a few hours.
A man calls back. He explains that he is very sorry and understands that his customer service had misinformed my friend. BUT he still must confiscate the winnings and close the account citing breach of their terms of service, section 3.2.
https://www.bodog.eu/help/terms-and-...age/tc-general
Do we have any recourse here? Who, if anyone, can we contact for help?
