Futurebet

We would like to inform you that Ongame Network has served a notice of termination with Futurebet. After several discussions with Futurebet during the last year, Ongame Network terminated the agreement with them on October 5, 2006. Ongame Network will support them to facilitate an organized and peaceful transition. This will include helping move players' accounts and funds to another network.

Ongame Network has strict policies on what we believe is correct and respectful treatment of players. We are committed to the highest standard among our operators and their players. This forces us to sometimes take action toward operators that do not live up to those standards.
Ongame Network works continuously to keep protecting and developing the quality of the network.

If you have any questions in the meanwhile, please contact partner@ongamenetwork.com.

Yours,
Ongame Network

Where'd you get that email re Futurebet cnfuzzd?

http://www.ongamenetwork.com/news/#061026

or look there

This sounds like such good news.

chez

Any new info on that problem? I have most of my BR at Pokes Poker and I am starting to get nervous... I tried e-mailing Pokes help, but they do not respond.

the games at "pokes poker" must be pillow soft for all of these posters to bother depositing there. maybe this thread is just an elaborate attempt to trick other good players from depositing there!

My cashouts are about $1200 and an email after a week or so has always worked.

Last one I got was a few days ago.

chez

The games at pokerroom were awesome, the only impact the new law has had on me is the stunningly juicy american fish have just vanished. Used to be able to find games with 2 or 3 players with vip/pfr of 60/2 or so.

Sadly lack of confidence and software problems (pokerroom not pokes) made it impossible to take full advantage.

Much tougher now.

chez

Anyone else having problems getting responses from help@pokespoker.com? They haven't responded in the past 5 days.

same here. i have 11.5k in limbo from them that i withdrawed over a month ago. e-mails to help@ pokespoker.com and the one e-mail posted earlier with guy names@ongame have received no response. pretty sad.

I sent a message thursday, no reponse.

I made my 2nd withdrawal request from Pokes, (the first having taken three emails and 17 days), and now after 5 emails to help@pokespoker.com I have zero responses 18 days later. Almost three weeks now and I have no responses to any emails and have no idea who to turn to. It's really upsetting and I need my money out of there.

ok guys, so clearly there are lots of us having problems at Pokes right now. i say that if they do not start coughing up money soon, we pool resources and consider some type of group legal action against Pokes/Futurebet. For all of u guys having cashout problems there right now, send me a PM with your email so i can create a mailing list.

When I was in a similar boat a couple months ago I managed to find Future Bet's address searching the net. It just happened to be in the city I live, Vancouver. I believe they are on Water St. Not sure if this helps at all but you could maybe contact them directly if you find the info.

kahntrutahn sent me this when I was looking into rakeback on Ongame awhile back. I never did signup but this is the PM I got. I wonder if he would like to share just who this fellow 2+2er is that owns Pokes that "caters" to the 2+2 crowd???

"Pokespoker, as I said previouslly, owned by a fellow 2+2'er and we cater to the 2+2 crowd.

Payments Monthly on the 10th, though our weekly payment program should be live next month (I dont know if you follow Ongame, but the recent patches, and some backend data changes, have delayed the weekly payment program from being live this month)."

Payments made via Neteller. If a player is raking 2k/week we can have you paid directly to your account."



He also sent this when I asked about my concerns with Futurebet....





"No, payments are not handled by Futurebet. Please read below if you are interested in the details:

Our processing of player funds are in no way connected to FutureBet other then we use parts of their cashier software. We have independent relationships with processors like Neteller and privately hold all funds. We also have our own, personally trained cashier support team working with us.

When a player on our site wins or loses money from a player on another site connected to the network, we must make exchanges with the OnGame network to keep a clean balance. Unfortunately the network can be slow at keeping their balance paid, but so far we have had enough cash flow to suppliment for this fact.

Other FutureBet sites have had severe problems with processing due to the fact that they set up their processing services in a central communal fashion. FutureBet setup relationships with processors like Neteller, FirePay, etc. and then attempted to handle all the services for all their sub-licensees. This was chaotic as FutureBet was unable to handle the volume and they were too disconnected from the issues of each specific site which meant the overall service turned out bad.

We were well aware of this before we started dealing with FutureBet and made sure we got a master license detailing our full control over processing and most other services. As we move forward, we will eventually move away from FutureBet entirely, but as of now they are responsible for little more than hosting our gaming license and providing phone and live chat support.

Futurebet does not handle our cashouts and we have not had cashout issues. We've averaged cashouts within 24hrs and late cashouts are within 48hrs and this has been true for over four months now.



Finally, I personally have 30k there... and I've cashed out over 40k with no issue. The owner, as stated previously is a 2+2'er and understands what we as semi-pro and pro players want and is doing everything in his power to make a good site for us "

Hi , Having the same problem

I made deposit over week ago , and witdhraw even less amount same day because ididint like the software , my withdrawal is still pending , noone answers me on the email i sent already baout 7 emails. I heared that oweners were from here. Anyone can help with it?

Regards

after reading this thread i find it very strange that some people have got recent cashouts from pokes and claiming that the site is straight.

i made 6 cashouts on september 10th and i am still waiting for 4 of them of a total of about 17k. appearently pokes makes difference in different people and their promises in their mails are worth nothing.

has anyone gotten a response from these guys in the last week?

I have sent an email a day for 7 days now and received zero responses. Something desperately needs to be done.

i have had a cashout pending since 10/1 and havent gotten a response to any of my emails at any point since then.

Guys, i know some of you are still waiting. here is a response i received today, hope it helps.


Hello John,

I am sorry to hear of your problems with PokesPoker, a licensee of FutureBet who are currently an operator on Ongame Network. We have urged FutureBet to work with their licensees towards resolving current player issues such as yours. Many players have had similar incidents in recent months and most have been resolved after unacceptably lengthy delays.

As a result of this, Ongame Network has decided to terminate our agreement with them. Though we are taking this action, we will work with them to facilitate an organized and peaceful transition. This will include helping move players' accounts and funds to another network.

I have forwarded your e-mail to FutureBet support and asked for your issue to be escalated. I recommend you contact them yourself to follow-up.

Note that you can contact PokesPoker's Adam Rabie at adam@pokespoker.com or FutureBet's Nancy Ross at nross@futurebet.com. As well, to aid players who are having issues we are in the process of creating an Ombuds Office where players experiencing issues with our operators will be able to raise issues directly with Ongame Network.

I regret that Ongame Network cannot help you further with this issue.

Best regards,

Jeffrey Haas
Ongame Network

Yeah I got the same message from Jeff Haas. I imagine it's gonna be a while before any money is sent.

Has anyone heard anything or gotten their money from Pokespoker the last week ?
I requested a withdraw to Neteller over a week ago and have got nothing, and customer support wont answer my emails.

Not a peep. I will make it my mission in life to ruin Futurebet if they don't pay up.

pokerkalle, send me a PM with your email and I will add u to the list. for everyone else too who didn't see my last post, i am gathering a list of players who have funds on Pokes for the purpose of a possible class action lawsuit if we are not paid out soon. so any of you who have a considerable amount of funds on the site, just shoot me a PM with your email. thanks