Quote:
Originally Posted by Praetor
how long did it take to get an email back? and what did you include in the initial email? I just emailed asking for general info for ROW players but havent gotten a response (from yesterday afternoon)
2 1/2 days, so dont worry! Response Time seems to be better then stars support nowaydays
Quote:
Originally Posted by erikzamboer1
I'm a player from the netherlands, and i got my 2 petition numbers from Absolute and Ultimate, but i wasn't able to continue because i'm not in the possesion of a TIN or SSN so i called them. They adviced me to first of all change youre address in what it is now. And first send them an email with the subject: Social security number or Tax identification number and saying in the email that you were unable to continue because of lack of TIN or SSN. And you also ad a copy of youre passport/Id and you they will get in contact with you further..
So u submitted the petition without entering a TIN or SSN? And u DID CHANGE the adress to the one where u live today?
Quote:
Originally Posted by mbe3
I spoke to a supervisor through the contact number on the absolutepokerclaims website.
He said he was not sure whether it was best to change the address field from the populated address to a current address (he was not expressly advised on this)
He did say that he was expressly advised that if you needed an address change, you can e-mail info@absolutepokerclaims.com and tell them that you want to update your address.
So, he advised to submit the claim as is, and subsequently e-mail info@absolutepokerclaims.com to handle the address change.
That's what I did. For those who did something else, I wouldn't sweat it too much. I'm just trying to squeeze out that extra 0.1% chance or whatever that i get paid.
So to get this correct. Leave the adress that is associated with the AP account as it is, and once the claim is handled mail them to change the adress?!
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Can anyone please try to enter an email adress with a "-" in it in the current email adress field? Seriously the form is ****, it just doesnt allow "-". Iam not able to claim my petition because i cant enter my current email, man im tilted
Same for the mobile number. Iam not sure how to enter my mobile phone number in it with the german area code. google says i should use +49 xxxx
but the form, again, doesnt allow a "+"