Quote:
Originally Posted by Adjusted
I made a post earlier which I think is very relevant, that didn't get the love it should have. Maybe I wasn't clear?
Poker sites are running security software that will flag your account if the algorithm recognizes certain conditions. Once the account is flagged it takes an act of God to have it restored. Their first step is to send the standard email "There is nothing we can do, your account will remain closed."
I think they have very few competent support people and they rely too heavily on the software. They basically ignore your protests and only escalate it if you become very persistent.
The support people don't even know the reason the account was flagged because the first reply I got when my account was flagged was completely wrong. I got the real reason after many emails.
What I'm guessing is they have been getting a lot of hate for not stopping bots. They don't want to spend money on increasing competent security personnel so they tweaked their software to hopefully catch more bots. It could be that the software is getting false positives from a defective algorithm. That would explain why there are so many false positives suddenly...perhaps from a recent software update.
^^ 100% this.
My account was "flagged" 3 months ago for "using seating script/aids".
The only poker softwares I ever used are HM2 and Equilab. Never installed any mod or other stuff that might interfere with 888 software's code.
I e-mailed them to ask about proof/evidence, all they said was that I should stop to use "seating script/aids" and if not, my account will be banned and funds seized.
After that, I was obviously afraid to keep playing there and just finished to clear my bonus and almost stopped playing there since then.
I even made a complaint to eCogra which replied the exact same thing than 888 : that I should stop to use "seating script/aids".
Do you really think I would come here to make this post if I was a real cheater ? My account wasn't banned so what would the purpose of me telling lies right now ?
Weird thing is that just before this happened, I went into an argument with their support staff about something irrelevant (bonus display).
I got my account for 5 years and never went into an argument with them, yet the only one time it happened, suddenly I'm called a cheater and they want to ban me.
IMO, there are very shady people working there and management clearly has no control over their staff/security software.
I also remember that frustrated guy in the official 888's thread who was accusing anyone clicking fast enough to sit at his tables to be bots.
Guy was making 3sec video "proofs" (proving nothing) and giving SN's to 888 in order to make innocent people banned. Maybe they just believed him too much ?
BTW, I don't have any affiliate deal/extra RB or anything like that and I don't live in eastern Europe.
Last edited by ShowMeUrAce; 08-14-2017 at 06:12 PM.