I got the same thing in May. Obviously I have never used any software except Pokertracker, don't use VPN or anything so no idea how they could suspect I was using AI. Anyway, I sent them several mails, even one including a coaching video I made for pokervip where you can visibly see my screen-name as I'm playing and explaining my thought process along the way. 888 didn't give a ****, they didn't even respond to my emails. This went on for over a week.
Fortunally I'm good friends with Patrick Leonard, who tweeted their official twitter account, and 2 hours later I got an email saying my account was unlocked again. Without contacts i'm 100% sure they would have never responded to emails and never opened my account again. It's nothing short of disgraceful bordering on criminal behaviour from one of the worlds largest poker sites.
Edit: I play cashgames midstakes for whatever that's worth. Still no idea how they could even suspect me, I play the most un-botty style, no long sessions, no scheduele, no affiliation, no software outside pokertracker, etc. Must have been an unnatural high winrate
Last edited by imfromsweden; 08-09-2017 at 10:22 AM.