Quote:
Originally Posted by ImAlf
I can't create a complaint. To submit a complaint on this site, you must be a resident of a country that's part of the EU. I'm from Russia.
Unless there are different T&C for players in Russia, it looks like you'll have to go with:
23. Governing Law
The User Agreement and the relationship between the parties shall be governed by, and interpreted in accordance with the laws of England and Wales. Without prejudice to your right to refer your dispute to an alternative dispute resolution procedure with eCOGRA or the European Commission's Online Dispute Resolution Platform, if you wish to take court proceedings against us you must do so in the English courts which both you and we submit to.
Maybe PM 888Rep, here, for further advice?
(Btw, 13.8. states: Please note that in the event you may have any claim or dispute which involves players that do not play in the UK, eCOGRA’S dispute resolution services as stated above will not apply to you. However, if such other player plays in any EU member state other than the UK, you can refer the gambling transaction dispute through the European Commission's Online Dispute Resolution Platform found here.)
*
Edit: Actually, as you are in Russia, from the previously linked T&C:
1.3. PLEASE NOTE: These Terms of Service shall only apply to you if you play or register an account in the United Kingdom (the "UK"). If you do not play or register an account in the UK, please see
here.
From that link:
25. Governing Law
The User Agreement and the relationship between the parties shall be governed by, and interpreted in accordance with, the laws of Gibraltar and you irrevocably submit, for the benefit of the Company, to the exclusive jurisdiction of the courts of Gibraltar to settle any disputes (including claims for set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by, the User Agreement or otherwise arising in connection with the User Agreement.
Last edited by Mike Haven; 03-19-2018 at 07:20 AM.