888poker "Mass" Banwave - Page 11 - Poker News

Well this confirms the scummy behavior. Impossible to verify a bot within 61 hands. Essentially the just took the money off an inactive account arbitrarily.

You can confirm bot software is being run before any hands are played, fwiw. Several sites detect this.

The email they sent is lol though, with a both "thanks for contacting us" and "we are contacting you" in it. The person could not even mix 2 templates together well

Quote

09-22-2017 , 04:18 PM

#252

phishman

Booty Connoisseur

Join Date: Apr 2009 Posts: 11,646

Probably already mentioned in this thread, but my account, along with a bunch of other ones, was banned back in 2014 with no reasoning at all. Tried several times to get a response as to why, but they just kept sending me canned bs responses.

Quote:

Dear benjamin,

This is the Operations Department at Cassava Enterprises (Gibraltar) Ltd. We are contacting you with regards to your account with username "x".

This email is to inform you that we have taken a decision to discontinue your membership with us. Please note that a cashout request of your bankroll has been made on your behalf and will be paid in accordance with our policies.

We ask that you refrain from opening new accounts owned or operated by us, as these too will be closed and no monies refunded.

Regards,
Operations Department
Cassava Enterprises (Gibraltar) Ltd.

Quote:

Dear Benjamin,

This is the Operations Department at Cassava Enterprises (Gibraltar) Ltd. We are contacting you in regards to your 888poker account with username "x".

Thank you for contacting us.

As advised previously, the decision was made to cancel your membership with us. Please note that such actions taken are at our sole discretion which is also in accordance with our Terms & Conditions.

This decision is final and has only been taken after careful consideration of all factors involved.

A withdrawal for the funds located in your bankroll has been made on your behalf and will be processed and paid as per our withdrawal policy.

With this been said, kindly refrain from opening further accounts with any gaming site owned and operated under the Cassava Enterprises (Gibraltar) Ltd.; as such accounts will be closed as soon as they are detected. In the case that you do open any new account(s), Cassava Enterprises (Gibraltar) Ltd. may, at its sole discretion, withhold all deposited and related monies in relation to such accounts.

We anticipate your cooperation.

Regards,
Operations Department
Cassava (Gibraltar) Ltd.

Quote:

Subject
Your account with us

Discussion Thread
Response Via Email 21/05/2014 08.13 AM
Dear Benjamin

This is the Operations Department at Cassava (Gibraltar) Ltd. Cassava Enterprises manages operational services for 888poker. I am writing with regards to your account with the username “x"
Thank you for your email.

As previously advised, we have taken these such actions as this is based on our sole discretion which is also in accordance with our Terms & Conditions provided on the website.

Please be advised that our decision is final and after careful consideration it has been decided your account will remain permanently blocked from further use.

As we operate over the Internet, we have a duty to all our members to ensure that we run a safe and secure site for all to use. Should we see discrepancies on a member’s account, we need to take the best possible action to eliminate any security issues from occurring.

In light of this, we kindly ask that you refrain from opening further accounts with sites owned and/or operated by Cassava Enterprises (Gibraltar) Ltd. Any new account shall be immediately blocked and the deposits not refunded.

Regards,

Operation Department
Cassava (Gibraltar) Ltd.

Quote

09-23-2017 , 04:54 AM

#253

randominternet2345

Guest

Posts: n/a

888 also owes me $1,000 from wearing a patch during wsop and won't pay/respond to requests for the money

Quote

09-23-2017 , 11:17 AM

#254

NL5+

centurion

Join Date: Oct 2016 Posts: 138

Quote:

Originally Posted by noseeds99

888 also owes me $1,000 from wearing a patch during wsop and won't pay/respond to requests for the money

Any backstory? Is there another thread?

Quote

09-23-2017 , 01:11 PM

#255

randominternet2345

Guest

Posts: n/a

Not sure about another thread, but I wore a patch on a secondary feature table Day 5, person who set it up said they would give me $1,000 to do it. The 888rep account here responded to a pm I sent him a couple of weeks after the tournament, and has since stonewalled 3 or 4 pms since then.

I have tweeted at them a few times and a specific person someone with espn told me had some clout and no response.

I'm definitely withdrawing my account once I return to a country I can play from (have been traveling Europe for a month, all in poker banned countries except for 2 days at ocktoberfest where I was too drunk to do anything productive)

smells too much like FTP to me, on top of just being super unprofessional. I guess I've been in this industry long enough not to expect much better from these operators

Quote

09-23-2017 , 08:58 PM

#256

NoQuarter

old hand

Join Date: Dec 2014 Posts: 1,874

Lol stopped reading @ "they are only banning solid winners"

Stop multi accounting OP

Quote

09-24-2017 , 06:44 AM

#257

ADK

Pooh-Bah

Join Date: Sep 2006 Posts: 3,655

Quote:

Originally Posted by NoQuarter

Lol stopped reading @ "they are only banning solid winners"

Stop multi accounting OP

Should probably have read the full thread before making posts like this to save yourself looking like a tool

Quote

09-26-2017 , 11:26 AM

#258

siebenacht

Pooh-Bah

Join Date: Sep 2007 Posts: 3,610

Quote:

Originally Posted by NoQuarter

Lol stopped reading @ "they are only banning solid winners"

Stop multi accounting OP

Lol stopped reading @ Lol stopped reading @ "they are only banning solid winners"

Quote

09-28-2017 , 10:33 AM

#259

randominternet2345

Guest

Posts: n/a

Quote:

Originally Posted by noseeds99

they paid. It took me tweeting at sofia L for anyone there to notice

Quote

10-01-2017 , 07:45 PM

#260

ilnine

enthusiast

Join Date: Sep 2013 Posts: 70

Quote:

Originally Posted by pmarrsouth

Very smart theory. Exept that I played my entire 61 hands in 3 months at nl1k/2k and I never run anything, but PT4.
Also many people from thread was unbanned alreay and I bet its only very small percentage from banned players who wrote there.
888 never was and will never be the leader of the industry. They just scums and want to put everyone in casino. They dont even let people to exclude themselves from their casino games. Im pretty sure they doing this for years, thats just how they run their buisness. Unfair and scummy.
So about what soft detection or bot fighting r u talking? They dont give a **** about players.

Quote

10-01-2017 , 09:37 PM

#261

pmarrsouth

Pooh-Bah

Join Date: Oct 2007 Posts: 4,123

Quote:

Originally Posted by the4bettingmonk

Impossible to verify a bot within 61 hands.

Quote:

Originally Posted by pmarrsouth

You can confirm bot software is being run before any hands are played, fwiw. Several sites detect this.

Quote:

Originally Posted by ilnine

So about what soft detection or bot fighting r u talking?

i was just making a factual statement, was not necessarily related to your case or to 888 itself

Quote

10-09-2017 , 12:27 PM

#262

ilnine

enthusiast

Join Date: Sep 2013 Posts: 70

Quote:

Originally Posted by ilnine

I was banned for same reason as everyone else, because they think that there is suspicious game activities on my account and maybe I was using some "special programm", so they confiscate all my funds. Also they told that their decision is last. Luckily I dont have any serious amount here, something like $80.
On my PC i had installed only PT4.
I was shocked and told my affilate about that, he told me that its massive thing and some one shut down their programm.
Later I received message that they want more documents from me, but the letter sounded more like a treat than real procedure.
Going to Notary and only paying for this documents cost more than my account balance, so I was trying to message them and convicted to unban me, but they didnt reply to me.
Finally I made thus documents, but I found out that I cant login to my account and cant send it to them, even they told me in email that I should exactly login to my account to do so.
I am still really curious, what they found so suspicious, well I do have higher than average WWSF, its 62.5, maybe this is the reason, I dont know. But what I do know is that Ive played 61 hands in 4 months and thats all my history playing at this account. Maybe this is suspicious, its all hard to tell and also what I do know is that 888 and they corrupted uncrontrolled employes gonna keep stole money from players not in first time.
They dont care about their own reputation, so how they can care about anything, but profits.
https://gyazo.com/c3bb6794e924954ce85e225ae19fb988

Code:

Dear XXXXXXX,

This is the Operations Team at 888poker and we are contacting you with regards to your account with username XXXXXXX.

Thank you for contacting us. XXXXXX, before we can proceed with your account, I kindly ask that you provide at your earliest convenience the following:

- A notarized copy of your photo ID passport, identification card or your driver license.
- A notarized copy of a utility bill or bank statement, showing your name address as registered to your account

NOTE - Notarized is considered a certified document which is dated, signed and stamped by a Public Notary. 

These documents can be sent to us by you uploading them through the cashier on our site. To do this please log on and then access the cashier through the lobby and select the Verify Your ID option. You will then be guided through a simple process to upload the requested documentation.

Please also provide us with the contact details of the Notary used, we will contact them to verify the validity of the documents received.

I apologise for the inconvenience caused.

Regards,
Operation Team
operations@cassava.net

Unbanned. No explanation. No excuses.
They just happy to let me know, that Im unbanned.
After their "final decision".

Code:

You are contacted by the 888poker Operations Department regarding the issue regarding your game account with the username "MikleScott30".

We are happy to inform you that after a complete check of your account all restrictions are removed and you can freely use your account.

Once again, we apologize for the inconvenience caused by the imposed restrictions, and wish you good luck at the tables.

 
Regards

Operations department
operations@cassava.net
888poker

Quote

10-09-2017 , 09:30 PM

#263

rakemeplz

Carpal \'Tunnel

Join Date: Feb 2006 Posts: 12,648

#clowns

Quote

10-19-2017 , 12:52 PM

#264

KIMW

stranger

Join Date: Jun 2016 Posts: 12

Same here.
I got a message from 888 recently saying I was banned then I asked them if PokerTracker was considered as Artificial Intelligence. I actually used the trial version only. They did not respond. They just said:

"This has been reviewed and the decision to discontinue your membership still stands."

Can anyone tell me if the use of PokerTracker is forbidden at 888? Is it considered as an Artificial Intelligence?

It's the second message I got from them saying my account has been suspended. Should I insist to get my account reopen? Would it change something you think?
I haven't got much money on my account so it's not worth to pay a lawyer to help me doing that.

Quote

10-19-2017 , 02:04 PM

#265

theonepunter

journeyman

Join Date: Aug 2013 Posts: 370

If any of you that are banned from the UK I would seriously consider taking them to a small claims court, very cheap to do and likely to settle before it goes to court. Search on google how.

Quote

10-19-2017 , 03:36 PM

#266

SenpaiSwift

grinder

Join Date: Feb 2017 Posts: 454

They've been unlocking accounts once you go take time out of your day and some money to go have random documents notarized (even though they accuse you of software assistance, all they want to do is reconfirm your identity) , probably them cutting back on affiliate deals and/or having a bunch of false positives but they dont give a **** bc it's a freeroll for them on confiscating the balances and now they get to say " SEE LOOK WE ARE TRYING GUYZ "

Quote

10-21-2017 , 06:14 AM

#267

viking1

adept

Join Date: Jan 2011 Posts: 907

So the mass ban is over ?

Quote

10-21-2017 , 11:54 AM

#268

KIMW

stranger

Join Date: Jun 2016 Posts: 12

Quote:

Originally Posted by theonepunter

If any of you that are banned from the UK I would seriously consider taking them to a small claims court, very cheap to do and likely to settle before it goes to court. Search on google how.

If anyone want to take 888 to court, I am part of it.
I haven't got much money at 888 so I was not inclined to start a legal action against them but if we are a group then why not. Also I'll be very happy to slap 888 hard in their face.
I did not cheat. I've just been using PokerTracker and I have been told it's not illegal.
So if you are interested to start a legal action against 888 PM me.

Quote

10-21-2017 , 05:19 PM

#269

rakemeplz

Carpal \'Tunnel

Join Date: Feb 2006 Posts: 12,648

Shouldn't they basicly be retracting all bans now given how utterly incompentent they've been.

Shame. Shame. Shame. Shame. Shame.

Quote

10-22-2017 , 07:11 AM

#270

KIMW

stranger

Join Date: Jun 2016 Posts: 12

Quote:

Originally Posted by rakemeplz

Shouldn't they basicly be retracting all bans now given how utterly incompentent they've been.

Incompetent?? I would say VICIOUS!!!
888 knows that many players after having sent 1 or 2 emails will give up if they haven't got much money on their account or if they just don't care about it. So 888 is in fact bluffing to see how much of our money they can keep.

I've read somewhere that 888 is facing fierce competition from its rivals, like Ignition Poker and TigerGaming and because the traffic numbers are starting to fall at 888 they are actually losing lots of money. Is this not the real reason why they've been accusing us to use Artificial Intelligence??

I actually don't care 888 have banned me because I was not playing much there. But I don't like the fact they are trying to keep my money.

Quote

10-22-2017 , 08:35 AM

#271

the orange crush

adept

Join Date: Nov 2011 Posts: 997

Quote:

Originally Posted by rakemeplz

Shouldn't they basicly be retracting all bans now

I really doubt it.

Quote

10-23-2017 , 12:53 PM

#272

Adjusted

adept

Join Date: Jul 2016 Posts: 1,093

Can someone explain to me why 888 is banning people and killing their business when they are, apparently, already "losing lots of money"?

Explain it to me like I'm real, real dumb.

Quote

10-23-2017 , 04:15 PM

#273

'-'_@_

centurion

Join Date: Jan 2017 Posts: 177

888 doesn't expect the banned players to make money for 888. You must be real, real dumb not to come up with this

Quote

10-23-2017 , 07:48 PM

#274

Adjusted

adept

Join Date: Jul 2016 Posts: 1,093

Quote:

Originally Posted by '-'_@_

888 doesn't expect the banned players to make money for 888. You must be real, real dumb not to come up with this

I am.

Quote

10-23-2017 , 08:10 PM

#275

the4bettingmonk

old hand

Join Date: May 2012 Posts: 1,596

Quote:

Originally Posted by Adjusted

Can someone explain to me why 888 is banning people and killing their business when they are, apparently, already "losing lots of money"?

Explain it to me like I'm real, real dumb.

It's a move that looks good to management because you remove a ton of liabilities from the books. Partypoker did something similar when they offered no refunds for store points that they have since overhauled. Sites also run the inactive accounts scam to recoup funds similarly.

Quote

Page 11 of 14

First

6 7 8 9 10 11 12 13 14

Last

Post Reply Subscribe

...

Page 11 of 14

First

6 7 8 9 10 11 12 13 14

Last