Hi,

I am here to alert you guys about the Titan procedures in live tournaments qualifiers.

I qualified to WSOP ME 2011 in the Titan $535 buy in super satellite, but with my regret I could not travel to Las Vegas.
When i was at the airport to check in I started to feel ill with chest pains and breathing difficulties, where the host would not let me board and advised me to go to hospital for observation.
I was devastated by this situation since it is my dream to go play the WSOP.
I contacted Titan the next day and explained the situation and enclosed the medical evidence, the ticket plane and the ESTA application to enter USA, for them to refund me the buy in of the tournament, let me play in the next year or a similar live event, or even tokens to they majors.
The first contact I had from them was on the phone where they told me they will figure out some kind of bonus.
After 3/4 days with no answer I contacted them again by email where they answer me they would not refund me at all, because of their terms and conditions:
“*The first prizes are non-refundable, non-transferable and cannot be converted to cash. You must play or forfeit the seat.
*The hotel package is non-refundable and cannot be converted to cash.
By playing or winning the WSOP Side Events super satellite you declare that you are ready and able to travel to Las Vegas (Nevada, U.S.A) in order to play at the WSOP Side Events (Event #48 and Event #54). This includes any and all documents required for travel to the destination.
winning players will represent the card room they come from.
***Entrants must be at least 21 years of age.”

I did understand why they wanted to buy time and I can explain this later.

After that I sent them an email asking them why they paid a $12.5K package to a portuguese player who qualified in a freeroll and didn’t want to play in 2007, until now I have no answer.

http://pokerpt.com/noticias/2-actual...desilusao.html

http://pokerpt.com/noticias/1-jogado...-das-wsop.html

I guess I am not a high roller, but its great to know that if you pay a $535 satellite and you have a health problem you got ZERO, but if you qualified in a freeroll and don’t want to play you got the money package. What is the terms and conditions here??? It’s the way you look?? Or how much money you spend in the site?? (I have nothing against this player, hes a great guy and a great player, my problem its only against Titan policy)

I also asked them why on June 26 this year i played the 200K Gtd when in their page was on a promotion in which all the players who would not reach ITM would play a 5K Gtd tournament.
When I finished the 200K Gtd tournament out of ITM, i searched for the 5K tournament which was not in the lobby.
I contacted the support where they explained me that the promotion in question was over, but they did not take that promotion page from the site at time.
Since it was Titan failure, at the time they decided to ignore their own terms and conditions and in order to compensate me they gave me a token for another tournament of low value.
I guess the terms and conditions are only valid for they own benefit.

In short:

If you are not a high roller or have some conections in Titan I advise to not play for live events there, because if you have any problem until the event day you will get ZERO. If you are a high roller or have conections in Titan you can play there, they will pay you the all package.

Curious, if you didnt have the buy-in in hand, how were you going to get it once you arrived?

hmm damn man. kinda sucks, seems a bit odd and unfair but i only read 3/4 your post

he's on a list or something probably.

dont they just give cash for these things?

No, they usually pay directly to WSOP. If you dont play WSOP refund the $10K to the site

That does not sound right. I thought WSOP stopped accepting buyins directly from online sites a couple of years ago and required each entrant to register themselves.

No, they still accept. And like i said if you dont play they will not refund you but the site.

Cliffs?,

I believe you have that correct. I'm unsure of the current arrangements, however to deprive someone of the value despite medical evidence proving their inability to participate is horrendously mean. Although, if I were to expect any poker site/network to attempt to do such a thing, it would certainly be one of the iPoker skins.

Cordially,
ANobleGent

iPoker potentially already paid the 10k so they're hardly going to fork out anymore.... Same thing has happened to me twice but to Oktoberfest and that's with Party Poker.

The t + c are quite clear. There is absolutely nothing you can do about it. Maybe if it hadn't been just as you were boarding the plane you could of sorted something out with them but you really can't expect them to pay for what is just a very unlucky situation.

Well, of course this is the case. They are to protect the company, not the players. Sorry OP, this sounds like it really sucks for you, but I'm not sure you have any recourse. It might be worth talking to an attorney however just to see.

Hope your health problems have cleared up too.


But, I am 99.99% certain this is incorrect. The last remaining site that was able to buy in to the Main Event for a player was the ESPN Poker Club, for obvious business development reasons.

Beginning in 2007, following the UIGEA, Harrah's stopped allowing any third party registrations. The two options for sites "awarding" seats is either simply transferring the money into the player's accounts (which I believe Stars did) or require the player to travel to Las Vegas at which time an employee of the site would meet said winner at the WSOP registration cage with cash or RIO gaming chips in hand. The player grabs the cash and registers personally as Harrah's requires the specific player to register them self with a valid photo ID and a Total Rewards card.

OP, It sounds like the second option here was the boat you were in and the site is weaseling out of paying you $12.5K just because you didn't show, and well, they can. Good luck though.

No sir, WSOP did refunded titan poker. I called to WSOP and they confirm me that. And can you explain me if the t+c are so clear, why they paid the $12K in 2007 to a player who did not want to play the event?

I would not be that shure m8, heres the email i received from Titan:

Assunto: RE: Message from Titan Poker - Ticket Number: #2213501
Data: 07/07/2011 21:18:10 WEST
De: vip@titanpoker.com
Para:
1 Anexo Guardar Tudo
2011 World Series of Poker.doc 36 KB

Histórico da Mensagem
Text parte 2 KB
Hi Carlos! This is Zachary from the VIP Team.

Attached is the confirmation letter for the WSOP that will be held in Las
Vegas. Print this document and present it to the WSOP Will Call Window to
complete your registration in the event.

Thank you and good luck!


Best regards,
Zachary Abbott

---


Regards,

VIP Team
Titan Poker
“Become a Legend at Titan Poker”
http://www.titanpoker.com

Check out the other exciting tournaments we have scheduled for you.

24/7 SUPPORT SERVICES
Our friendly support team is available should you have any questions or
concerns.
Online Support is available 24 hours a day from the Titan Poker software
lobby.

Email: VIP@Titanpoker.com
Toll Free (Canada only)
Phone: 1-866-636-3510
Fax: 1-866-289-1346 International
Phone:+ 1-632-845-9017
Fax: + 1-632-845-9018

Titan Poker welcomes you and wishes you the best of luck!

This communication contains information which is privileged and confidential
and is exclusively intended only for the individual or entity named above
(recipient(s)). If you are not the intended recipient(s) or the person
responsible for delivering it to the intended recipient(s), you are hereby
notified that any review, disclosure, dissemination, distribution or
reproduction of this communication message in any way or act is prohibited. If
you receive this communication by mistake please notify the sender immediately
and then destroy any copies of it. Please note that the sender monitors
e-mails sent or received. Thank you.
<=== 3162-EISV-4814 ===>
<=== 7de98623 ===>

because they had money to throw around in 2007. ul OP, hope you get something sorted.

And thats the attached file:

2011 World Series of Poker
Rio All-Suite Hotel & Casino
Batch Date: 7/4/2011


Congratulations CARLOS FONSECA! This is to confirm receipt of your funds in connection with pre-registration for the 2011 World Series of Poker® for Event #58D No-Limit Hold'em Championship Day 1D, starting on 7/10/2011. You must complete the registration process at Rio All-Suite Hotel & Casino in order for you to receive your table and seat assignment. Please visit the WSOP Will Call window, located in the WSOP Tournament Area; at least one hour prior to the start time of your event to complete registration for the event(s) or to receive a return of your monies should you decide not to register. Please be prepared to provide proof of identity (via a Drivers License, Passport or Military I.D) and to sign a Player Release Form. For all non U.S. residents, a current passport, consular identification or alien registration card is required.

The World Series of Poker is the most prestigious poker event in the World and this year’s WSOP will no doubt be the largest and the most exciting gaming event in history. Caesars Entertainment continues to lead the industry in creating an innovative gaming experience for valued guests. Caesars Entertainment and the Tournament Staff sincerely wish you “GOOD LUCK” and we look forward to seeing you at the Final Table!

You may use the link below to access General WSOP Information.
http://www.wsop.com/2011/WSOP-2011-FAQ.pdf

If you have any other questions regarding Pre-registration or any of our WSOP events, please contact our office at 702.777.6777 or email xxxx@harrahs.com.


Sincerely,
2011 WSOP Team

Manero,

Very interesting, Thanks for the info. Ya learn something new everyday. I bet this rule only applied to sites allowing US players then.

Well, good luck with getting the $$$ back. I don't see any downside in discussing this with an attorney though. Worst case, they say there's nothing they can do.

This sucks for you op.
Guess you'll depend on their good will, you can go to an attorney but they can do nothing imo, first of all who are you going to sue?
An international case for 10k?
And regarding their T and C they have the right to do it, how unfair it may be.

Their terms are clear on this so legally they're in the right.

But this is what shows the difference between a good site and a crappy one - I'm 100% certain PS would reimbruise you considering all the factors.

Terms or not, if you have medical evidence the site should just let you play next year (even if it does seem kind of odd...was it so bad that they told you to go home? How did you feel on the long flight back?). Stars would definitely arrange this with medical evidence. Titan has been a bit of a gong show tbh. They call my phone at odd times, ask for suggestions, then ignore them. Also, when I'm playing several tables, they open chat windows and start talking about utterly useless bonuses. I think I'm going to switch to Will Hill on Ipoker, I heard they treat their players very well.

/thread

sorry dude, this is a fight youll never win cause of that

Also, you keep bringing up 2007. Has it occured to you that maybe the quoted line was not in the T&C then?

Unless they have some sort of proof of payment to the WSOP and thus loss of money, they should absolutely give you compensation of some sort. My guess is that there was NOT an empty room with your name on it, and there was NOT a stack of chips with your name on it which got blinded out in the main event. As such you should receive compensation. (If the above DID happen, obviously you should not receive compensation)

Screw the T&C. T&C are shrink wrap contracts which have no legal backing to them. If you were to go to court against them, the T&C would be wholly ignored. A lot of unknowledgeble people are spreading misinformation ITT.

Anyone who is taking Titan's side on this issue is playing devil's advocate.

I suspect a lot of the T+Cs for these types of promotions are written in the hope that the player wins the ME and gets mega valuable publicity for the site.

This isn't going to happen if you unreg and take the cash.

In this case with medical proof it seems harsh for Titan not to compensate if they are not out of pocket but like others have said iPoker can be a law unto itself sometimes.

I must say this SUX BAAD!!!!!You have sent them proof and medical statements and now they won't payout the buyin even if they seems to do that sometimes to, so called HIGH ROLLERS(OR FRIENDS?)!I was on my way to register on Titan and play large volume of cg's and satellites because I like the structure but after this,NO WAY if they decide to make a difference between players!

Titan Poker,,,Do The Right thing and PAY OUT THIS GUY.I have heard you have sent him emails saying you shall give him a deal out of this and then you ignore him for days + now you don't even offer him the buyin back from that satellite he played to get a WSOP seat ($535)!No decent recalls from his questons!Just standard emails saying we follow the terms!Sure you do!You don't follow your own terms and you forget or mislead players when some promotions don't even exist anylonger when they have been involved!I would like to know why you give that other player the buyin back($10K) when he decided not to play in WSOP?!

TITAN POKER - MY ADVISE - DO THE RIGHT THING NOW!PAY THE MAN HIS MONEY OR ATLEAST, GIVE HIM A SMILIAR BUYIN IN EUROPE OR $T DOLLARS TO PLAY ON YOUR SITE!THEN YOU EARN THE FEES FROM EACH MTT!

So,now you DECIDED TO KEEP the 10,000 Dollars instead of him doing a No Show in Vegas and letting the 10K go to the WSOP Pricepool!If he do a No Show in Vegas and just leave it,then the money would go to the pricepool,now you keep them!??That is disrespectful and arrogant when he tried to do the right thing after being really sick at the airport!If this isn't solved in a proper and decent way real soon,then my advice to other players is= STAY AWAY FROM GREEDY BEHAVIOURS AND SITES LIKE THIS!

My 2 cents to the post IsildurXXX

Wow, super scummy on their part if we are getting the full story here. And I thought Titan was a decent skin...

I can guarantee you that the quote was there in 2007, like i said probably i am not a hight roller