https://help.partypoker.com/en/gener...nd-row#Notices
21.1
If You have any complaints about any aspect of Our conduct of the Facilities, You
must ...
...
Complaints may not be raised via social media.
21.2.1
... (ii) Our
complaints process ends if Your complaint remains unresolved eight weeks (taking into account any pauses for You to provide information) after We received it, or we reach a deadlock or final position in less than eight weeks. We will then write You a final response email on the matter.
21.3
To the extent that You are not satisfied with Our final response through the complaints procedure stipulated above and you are a UK Player. You may contact our alternative dispute resolution (ADR) provider, the Independent Betting Adjudication Service (“IBAS”). ...
All discussions between You and us relating to a complaint or dispute – including details of the dispute/complaint, any enquiries made, and/or any customer services correspondence entered into as part of dispute/complaint resolution – are confidential, with the aim of trying to resolve the dispute amicably.
You agree not to disclose the existence or content of any such discussions to any third party (including to the media or via social media/chat-rooms or other similar forums), save that you may disclose details to your advisors (lawyers, financial advisors, health professionals, insurers etc), relevant regulators or law enforcement agencies, IBAS or other dispute resolution services, or as required or permitted by law.
https://www.ibas-uk.com/
... IBAS rulings are legally non-binding on consumers, who are free to pursue any case through the court system after using IBAS. Rulings are binding on registered operators up to the value of £10,000. Above that threshold, operators may demand that the dispute is also heard by a court.
https://www.ibas-uk.com/how-ibas-works/terms-of-use/
The obligation to observe confidentiality
16. IBAS considers gambling transactions to be confidential between the parties concerned. To this end, Operators and Customers are requested to keep the details of the Dispute and IBAS's ruling confidential and, in particular refrain from making any public comment during or after the Dispute process. ...