Quote:
Originally Posted by BrianTheMick2
I'll retract that leap.
I'm fine with it existing and being culturally acceptable. My question still stands: why don't you find it acceptable?
I'll speak for myself as to why I would find 'Tip Shaming' unacceptable (assuming per my last post I am not misreading you guys) and would fire any staffer who did it. I am going to stick to the restaurant venue for ease here.
A tip is, by very deliberately and purposeful design, a very subjective measure given to the customer to judge the many components that go into the Service Package they have received at a restaurant.
That Service Package can be judged by the customer from the time they arrive at the restaurant, to when they reach their table, and all thru the actually process right up until they pay their bill.
There are so many factors that a different person might consider as part of their 'Service Package' such as :
- staff were negligent in engaging and communicating with them as they waited to be seated
- were sat but due to confusing of 'whose table it was' it took forever for server to appear
- Table, cutlery, plates, glasses not clean
- etc
I purposely left out a long list of WaitStaff 'specific' errors to demonstrate things beyond the server could, rightfully, impact the tip.
Now, i personally, do not generally reduce the servers tip for things generally outside their control, and think it would take something pretty egregious for me to do so, and I would probably call the Manager to the table, explain my grievance, and then and only then leave with little or no tip delivered. But it would not be wrong for others to do so.
So that is just one reason a Server should not 'shame' a customer.
Another is that it is 'discretionary' and meant to work out on 'average' for the server. Which means variability above and below the 'normal' or 'average' tip is built in. To 'shame' when below the average is simply the server saying 'I always want the AVERAGE or MORE, but never LESS than the average for the service I give' which is arrogant in a subject world. Just because the Server thinks they always do a good job does not mean THAT customer on THAT day perceived that they did. To say the customer must always see it as the server does is to remove the subjectivity.