as long as you don't provide any correspondence with the site in question, you may as well consider this thread closed. i know everyone else will.

good luck!

Did they just change the prizes for the $10,000 holdem race mid contest? Why do I suddenly receive a $109 ticket instead of cash prize???

The Bad Beat is only available on hands where 4 or more players are dealt into the hand.

did u read TandC? were there 4 players not sitting out at the start of the hand ? if there were just 3 people at start of hand, since you said you were 3way, so its possible, then very unlucky, and therefore u not meet this requirement of 4+ players.

While getting accurate information out of this person has been like pulling teeth, they did state that the jackpot was triggered and the money was awarded to their account. The jackpot wouldn't have triggered if 4 players had not been dealt into the hand.

Given how hard it is to get accurate information out of this person I'm not surprised they're having difficulties communicating with support. Like I mentioned earlier, the issue could be as simple as this person failing to provide them with proper ID thus far. We just don't know what the reason is without seeing the communications they've sent.

And now the new weekly leaderboard also shows tickets as rewards, even tho it literally says CASH PRIZE in the description. Holy **** this site is so sketchy sometimes it's unbeliveable. What I love about it the most is that it auto registers you for the one on the 26th and unregistration isn't possible. That's an XD if ever I've seen one

Hey guys,

I believe this is a mistake.

I was told the site was giving away tickets into the $200K GTD tournament in next week's race, not this week.

Let me report that to the team.

Thanks,
Chris

Hi guys,

Quick update on the payments from the $10,000 No Limit Holdem Race that ended last night.

The tournament tickets that were awarded by mistake have now been retrieved and the correct cash payments have been manually credited to the players that finished in the top 100.

This week's race is now showing the cash payments too.

For the race that starts mid-week next week (June 15) please note that prizes will be in the form of seats into the $200,000 GTD and $50,000 GTD Sunday, June 29. More players paid on those.

Then the week after, prizes will revert back to cash payments.

Good luck everyone.

Regards,
Chris

I agree with everything you’ve said. I do find it odd that there seems to be issues on multiple bad beat jackpots now. I’m starting to wonder if they even want to pay these out. There was an issue with a disconnect that they claim wasn’t on their end (who knows how true that is). There was an issue where both cards must play and one card was used as a kicker which technically both cards play. Now another issue arises? My theory is the OP is probably telling the truth. How can a company have so many issues on a BBJ. It’s really odd imo

I also understand most poker sites security procedure is done when someone tries to withdraw money off the site which I also find ridiculous. Let people play all they want but block them when they win a chunk of money? It’s like if I owned a bar and let a underage kid drink all they want and then ask for ID after they are already wasted. It just doesn’t make any sense. How about not let anyone play a single hand until they send in the proper documents

Thanks Chris. I'm glad it was a mistake and not intended. Changing the prizes couple of hours before the race ended felt like a low blow

I really wouldn't even worry about it. I've been playing at BetOnline regularly since they implemented the bad beat jackpot. Dozens of jackpots have been hit in that time. I can only recall a handful of issues being brought to the attention of the public. The ratio of issues reported in comparison to players who easily cashed out should be comforting rather than worrying.

In my opinion the one where the guy was folded mid-hand mostly had to do with how quick the time to act is in the cash games on this network. Everybody who plays online games knows that lags and freezes can happen from time to time. If you don't act quickly or the lag/freeze lasts particularly long there's a much greater chance of you getting auto-folded here than on most other sites.

The other one with the kicker that didn't trigger the jackpot was most likely a result the person who wrote the rules failing to consider that scenario or a miscommunication between the person who wrote the rules and whoever is in charge of setting the requirements for the jackpot being triggered.

In both scenarios I advocated for the players being awarded the jackpot. I don't recall what happened with the latter, but the former was paid out of their pocket while leaving the current jackpot in place.


In a perfect world I agree that this is how it should work. Unfortunately it would result in less players depositing if they had to go through the extra hassle to get started. It makes sense why gambling sites don't want to increase the amount of obstacles in the way of getting people to their tables and placing bets.

Imagine if they took away player points all of a sudden and promised for months they'll be back and eventually just ignored it...oh wait, that did happen.

PLO leaderboard has not been reset for the new week

Hi Camden,

I noticed this a couple of hours ago and the poker team took care of it. All the tournament seats were awarded now.

This week's leaderboard is up and running and shows the correct cash payments for Tuesday next week.

Good luck in the race.

Chris

I have a question Chris. Why does this company have such a hard time with promotions being paid out? This is the norm here. People have to ask for their money on a regular basis. If it was a one off thing it wouldn’t be a big deal. I currently have a slot tourney I’m owed for that hasn’t been credited. Are the people lazy? Is it the software not crediting? Are there not enough employees? I don’t get it

Hi there,

I honestly don't feel this is a serious issue on the site. I think these issues affect them sometimes because of the variety in their leaderboards, missions, contests and their efforts to try and offer something slightly different every week/month, which in my opinion is more a positive thing. What I can assure you 100% is that even with the slight mishaps the site will always honor any promotions that malfunctioned.

If something falls through the cracks and you can't get a response from Customer Service I am always available here to get you taken care of. Shoot me a PM with your poker nickname and I'll get it checked right away.

Regards,
Chris

Chris this is not directed at you as much as it’s directed towards the company. I think you do great work here. I’m also not saying Betonline doesn’t always make it right. I’m saying I’ve had to personally ask support for promotional money on well over 5 different occasions. On other notes I see they’ve changed the rollover on bonus money in the casino from 50x to 60x. I don’t mean to beat a dead horse with the points they stole but things like this is why the company has a black eye in the first place. We can all agree any business is ran to make a profit. I can appreciate that in any capacity but this company is a penny pinching machine. What’s mind blowing is they think we won’t notice these things. How about sending emails and being transparent for once in the company’s history. Is that too much to ask?

For example getting 200% on a bitcoin deposit, but only able to receive it $5 dollars at a time for every $50 dollars of rake earned in 30 days. If you go beyond 30 days you lose the bonus. What stakes do you have to play to achieve this?

Clear what you can at the stakes you can beat or wait until you can crush nose bleeds if you want it all.

Hey, today I got a new rakeback challenge + still have a reload bonus to clear from the tourment series
So effectively I am going at 65% Rakeback right now till Sunday.
Not sure if intended or if this is just an error in assigning bonuses but to me well done (not just for my own profit) - will try to Start as many SNGs as possible during off-peak (my usual play-times) because of that. Maybe even keep this in considertion for further Promos.

Does PLO H/L count for the $5,000 race?

Hey Tiger24,

PLO H/L tables should award you points in the $5,000 leaderboard yes.

Regards,

Chris

Sit and go weekly race.
Can I see all leaderboard or at least top 100 players when 50 players are paid?
Now I see just top 10 and my position in leaderboard

+1
Would be nice to see top 100, at the least...

Hi guys,

I can confirm this is on the roadmap for development and should hopefully get released soon. A lot of their Missions/Contests reward up to top 100 so it makes all the sense in the world.

I will nudge the poker team once again and let them know this is something customers want.

My best,
Chris

While we are at it, can we get history of bonus in our account (from leaderboards for example) on the roadmap too?