Not trying to clog up this thread or anything. But what exactly is this sites policy when the site crashes for 5 to 10 minutes. And then crashes 3 times in about 45 minutes? Specially if your at a final table with 4 people left. And like most final t ales everyone is sub 20bb. So if people are disconnected longer than others it effects the outcome by a lot, specially when it happens 3 time. In my case it was only 400 for first. But I’ve sent you a pm a couple day’s ago. I contacted live support 3 times now. Each time they denied the site even crashed once. This is complete bukkshit. It’s one thing to say sorry it happens and what not, but to be complete lied to is out of line. Complete out of line.

So what is betonline policy when the site crashes for 10 minutes and happens 3 times. I’m not even mad about the site crashing. I understand that happens. But for live support to continue to lie is pretty lame.

If it happens in the early stages of a tournemnts it doesn’t have a big impact on the tournament. But with 4 people left and it happening 3 times it has a prettt big impact. Specially with the pay ladders are pretty Steep.

Is the policy for live support to completely lie to players and tell them the site never crashed and it was just on our end? Even though it happened to literally every single player? Documented on 2+2 and twitch?

Please, I just want a fair resolution. Please.

I fully support you.
It infuriates me too that support brazenly lies on the face of his client.
All the frosts were obvious, and many players froze and could not perform any actions at the tables.
I immediately wrote to the support chat, and they confirmed a hang on their side of the site.
The supporter himself could not even come in to check my details.
Screenshots were taken by me and there are about 30 of them. Everything shows that all the players just sit and do nothing at tournaments, and the software just hangs.

But the best poker room in the world and its support respond to letters by mail and just lie, laugh in the face, and say that there were no frosts)

Also, many players now have problems with delayed withdrawals, and this is in neighboring topics on the forum.
Strange coincidences, but problems with conclusions always arise when bitcoin falls), that is, bitcoin fell by 50% in a month. and if you made deposits using bitcoins, for example, 1 bitcoin a month ago, then BOL bought it from you for $ 10,000, and if you withdraw the same 10,000 today, then BOL should already pay you 2 bitcoins))))
Naturally, they will not give you 2 bitcoins from their stocks of bikoins bought for $ 10,000. they need to wait for new players to make new deposits in bitcoins, and BOL will then buy bitcoins from them at the current exchange rate of $ 5,000, after which BOL will be able to pay your withdrawals without loss.
At the moment, everything suggests that the room has financial problems.

Hey Mike

I really enjoyed playing on your Site on Sunday and Monday due to the excellence Schedule you offered. Now on weekdays your "March Madness" Series, esp on early schedule is almost inexistent or in general very low GTD's. I wonder why u wont offer bigger guarantees, I feel like ppl are ready to play more volume on your Site but u just dont offer enough Tournaments.
It would attract a lot of players if u host lets say a 22$ (unlimited) rebuy PKO 50k gtd or something like that.
Please give me something to play XD!

Thank you

Also: Please add Sats to the 215$ events already!

Trying to get my issue resolved for the 4th time with live support. And I’ve been transferred to 4 different people on the last 20 minutes. Come on. Really not trying to clog this thread but this completely ****ed up.


Omfg. This is the 5th time being transferred now. I have to reexplain the situation each time. Does anyone working at the live support have any competence. This is true it unreal

Now there asking how much I bet each hand. I told them I was at a final table with 400 up top and was a 10 dollar buying. And there ohhh ok. So you bet 10 dollars? I didn’t bet. They don’t understand how poker works lol. There making sound like I’m playing blackjack and I’m betting 10 dollars a hand

Now I’m being told I have to wait 24 hours for a response. I was told that a week ago and got no response.

Mike, what is going on. This is completely out of line. I’ve even pm’d you a couple times and no response. I don’t get it. Can I please get this resolved today. It’s been a week

Now I’m talking to another person. And they are saying I’ve never played a 10 dollar tournament. I’ve played about 50 of them on the last 2 weeks. So now you have customer service lying about the site crashing and lying that I’ve even played on this site. You can’t even make this **** up if you tried

What's up with the prize pool for this VIP Points satellite?

Total Players = 241

Buy-in = 38,500 VIP Points

38,500 VIP Points = $22

22 x 241 = $5,302 Total Prize Pool

$5,302/$109 = 48.6 Tickets to the Main Event, but there's only 45 tickets.

$5,302 - $4,905 = $397 from the minuscule rakeback players get here not going to the players.

Also, please make sure that the current places are shown in the lobby and that our own place stays present in the table info.

It's actually even worse than that. You are only counting 241 players, when in fact with re-entries there were 404. 404 x $22 = $8080/$109 = 74.12 tickets or $8080 - $4905 = $3175 from the minuscule rakeback players get here not going to the players.

I did cash it anyway, but it's still ridiculous that we are getting shafted like that

Exactly! Why don’t they just take the points away if they are useless. It’s bad for business if most of the players see them stealing right in front of their face. Just take the points away and say you don’t offer any rewards. One satty is ridiculous anyway

Thanks for the correction, Not Isildur1! Not sure how I missed the re-entries initially.

It's really frustrating that it's been 6 days since your original post and Mike still haven't reply in any way

Yeah, it would be nice to get some response that it will be remedied. I just assume that when there's no response that it won't be fixed, which is obviously pretty aggravating.

What's up with these payouts in the 215 tonight?

https://prnt.sc/s1l1oq

Hello guys.
Mike, gtz for the schedule improvements. Nice new mtts. The only things i have to point out right now is the mtts structure.
makes zero sense to have mtts like 215$ with poor structures. At least, the daily majors should be way more playable. And for the sunday main event the same. it starts at 6pm my time but makes zero sense to be so turbo.. adding few more blind levels would make it a very nice experience and atract more players. If u want to make something like that, make one for ex 44r 75k 4 hours later for ex.
boosting the 55r would be a nice thing to do too. it always crushes the gtd prizes.

keep doing the best possible job but pls take in consideration that tournament structures are crucial. if we want to play for 30k short stack we can have some 5k sit n gos turbo right ? ...

tks and gl all.

Agreed with Henrique above, it's really disconcerting to have all the 215s and 525 with such horrid structure. The 109 main should have a bit more playability as well.

I love that you're running more satties and improved the schedule as a whole but pleeeease help us by improving the structure on 109+, there doesn't feel like any difference between fast and slow tourneys.

As well, the $215 10k that starts at 3PM EST has late reg for 3.5 hours and it's absolutely ridiculous. I'm always starting that tourney at level 1 and players are able to buyin so late that it truly dissuades the folks who are starting the tournament to register until level 5+. The tournament doubled the guarantee today, it's not like the late registration is necessary to meet the 10k prize pool. Please reduce it by an hour, it'd be much appreciated.

I don't understand the logic...the guarantees are being surpassed and even doubling so you should change it? Doesn't that inform you the opposite?

Late registration is used to reach the guarantees so the site doesn't overlay, the guarantee is not the worry. It's the fact that it's 3 hours of late reg and you can reg with 6bb or whatever low amount it is. If late reg ended an hour earlier, it'd still surpass guarantee.

AHEM, fix the tournaments structures so that it's not a ****ing turbo once we near ITM. It's also asinine to allow 3-3.5 hours of late reg which smashes the prize pool and allows like 30-40 players (probably a ton of bots) to snap late reg just before the reg closes in all major tournaments.

No one talking bout the 17k overlay in the dollar insanity?

You mean the All In Fest Tournament?

Keep the structures as is! We like the fast playability once ITM.

Hey Mike, coming here to say the new schedule is excellent.

The Structure of the tournaments is probably the worst I've seen. No Ante in the beginning and at the Finaltable avg of 10-15bb. Its a crapshot in the end.
My suggestions:

1. Start with ante from the beginning
2. Make the levels longer after level 18 or so. So f.e. first 18 levels 10min and then 15 min per level.

I hope you will implement this or something similar soon. I like the site, but the higher buyin tournaments with such structure are a joke.

The selection of higher buy ins is nice, however the structure is bad as has been stated above. Please look at this.

Hi guys,

We are testing some new structures in the bigger daily tournaments, the $109 $215 and $530.

Betonline would love some feedback as always.

Good luck

Regarding the above comments, as some of the posters say, I don't think there's a need to make anything any more drawn out. I think the blind schedules are fine. Adding more bounty tournaments or PKO would be a benefit though.
And it really would be helpful to allow using VIP points to buy-in. You had said this would happen for an upcoming tournament series. Yet now we have another series, and there's still no way to use VIP points.