I'm just starting to play at BOL for the first time in a year or 2. Can somebody explain to me what I'm seeing with the time bank? it's like a 10 second countdown and then it shows you a number but that number seems to countdown sometimes and sometimes it doesn't (?) and it just folds me. I can't really tell what I'm looking at, it happens so fast.

I'm just playing micros while I figure stuff like this out, but when I case out the higher games sometimes it seems like players are given more time , or no?

If somebody can point me to a specific place in their terms and conditions for this , or give me a rundown it'd be much appreciated.

This point has probably been raised many times before (i guess unsuccessfully, so not that i put many hopes into this post, or my previous one altho previous post is clearly a bug in client) , but if total timebank could have been increased even by like at least extra 5-6`ish seconds that would be great. 10-13 seconds per street to act, with no reasonable build up timebank is insanity.

i understand all the reasoning behind giving people smaller timebanks, the ironic good old stars `ecosystem` explanation word and all that,

but @reps at chico, please consider a slight timebank increase across all stakes (noone asking to make it same as stars/party/888/GG etc, just smth more reasonable than flat out dumb), and/or a system that would allow to build it up w time a bit, for ppl who dont use it unnecessarily (making recs&other players wait blabla) across tables.

Thx

I can't even tell what the policy is. Do you know? Is it like a 12 second countdown with a 10 second timebank, or what?

Hey Chris,

In the quotes below NINzent mentioned a calculation error with the client's postflop raise pot % and I don't believe it was ever corrected. Could you please mention it to the software development team to go along with the previous issue I recently brought up about preflop raising out of the blinds adding additional BBs to the bet?

Hey MCAChiTown,

Sending this for review now. Thanks for sharing the previous post, makes it a lot easier!

I do know the preflop raising situation where blinds are being added is in the queue already: https://promotions.betonline.ag/poker-known-issues

I'll keep you all posted regarding this new report.

Thanks,
Chris

Can't split the cost on MTTs with cash and T$. I.e. if I want to join an 11 dollar mtt, and have 5 tournament dollars, I can't use them. Have to pay from wallet

Thanks!

Agree that this needs to be fixed. If someone has a low enough amount in $TM it becomes useless as it currently is.

Hi Chris,

I am wondering where the Hand Histories are stored on the Mac Client? I know on the windows version there is a path you can specify however that option doesn't appear to be available in the Mac Version of the software. Are you able to point me to where they are stored? Thanks!

Hey spinandno,

Bear with me on this one. I should have an answer for you shortly.

Regards,
Chris

Spoke to the Poker Team and it appears the Mac Client does not allow you to store the hand history data on the computer like the Windows one. It is on the roadmap for future improvements though. I will provide another update on this at a later stage to check on the status of it.

Regards,
Chris

I haven't seen an option for this. Can anyone let me know if there is one? If not, BOL can you please make this an option we can disable?

Thanks.

Hey guys,

I know you can assign "hotkeys" as you see fit on the desktop poker client by going to SETTINGS>>HOTKEYS. There's a green plus sign that shows to the right when you hover your mouse next to the sliding bar. If there's a hotkey that you wish to change you can do so here.

I am not 100% sure about the "take no action" function. Give this a try and let me know if it works, otherwise I'll reach out to the poker ops team.

Regards,
Chris

Hi guys,

The Chico Network is performing a scheduled maintenance on Thursday, July 29 starting at 3:00am ET. Prior to the start of the downtime there will be a special tournament schedule running and any regular tournaments that usually overlap with the maintenance window will be cancelled.

Please note that this is a longer than usual maintenance period, estimated at 4 hours. All services should be fully restored by 7:00am ET.

Regards,
Chris

How do you claim these?

Hey Phew,
Can you send me your player nickname via PM so I can check?
Thanks,
Chris

I just want to note that this issue still has not been fixed.

Nor have any of these been remedied yet.

Hey guys,

I've asked for a status on that. Will let you know if any of these are being resolved in one of the upcoming software releases.

Cheers,
Chris

Thanks Chris!

this hasnt been fixed either. it should be so easy to fix btw. Literately change shrift number for few digits in code.
thx

There's a rule which states that only English is allowed in the table chat. I think it's a good rule, but there doesn't seem to be any enforcement of it. I've let it go in the past and have never reported anybody for it, but lately I've been seeing a lot more of it. Several players from non-English speaking countries are either unaware of this rule or just haven't been admonished for it so that it deters them enough from speaking in other languages at the tables. There are several recreational players from English speaking countries at the tables. We don't want to scare these players away.

I don't believe there's an easy way to copy the text from chat to put it into Google translate to see what these players are saying. Please either have the software team disable foreign letters from the chat box, like they do with curse words, or at the very least allow text from the chat box to be easily copied.

If neither of those things can be added in the near future then please send out an email to players from non-English speaking countries which makes them aware of this rule.

Couldn't you see what country players were from before? I came back with the deposit bonus for the first time since January and can't see anymore.

I know the BetOnline client hasn't displayed player locations for several years now. I don't believe the other skins have displayed that information for some time either.

Thanks MC,

Will raise a ticket for them and forward your suggestion. I am happy to look after any reports as well if you would like to provide those players nicknames.

Regards,
Chris