Hi DuBose,

Do you have a screenshot you can send me please in a private message.
I will try and find out what has happened.

Many thanks

Mike

Tried sending it but not sure if it worked.

If it didn't work then try posting it in here. Blackout your nickname and other details in Paint if you prefer.

https://imgur.com/7pARw3W

Next time just look for the downward arrow to the right of the image. Click where it says Get share links. Copy where it says BBCode (Forums). Put that link in a post here.



Are you certain position is not shown if you scroll down a little?


You might have to record video if you want to make sure this one gets addressed.

I'm pretty sure it should auto-activate at every table you've put money in the pot(VPIP'd) and if you haven't put money in the pot then you need to activate it yourself.

I've been having the same issue on MTT tables. It seems to go back and forth between showing your rank and not showing it

All my tables DC'd a couple minutes ago, anyone else?

same

Me too

Only at a couple final tables

Now it shows 'system error code : 12002'

anyone know what that means?

Back on

Lagging and now frozen

DC'd again for me after a minute or so

Anyone got their refunds yet for tournaments affected by the technical issues yesterday?

Site has been terrible for me since the last update.

Hello
Regarding poker software freeze 03/11/2020.

There were 2 freezes that day.
One stop was when I played in a tournament with rebuy: rebuy: $ 2,500 Gtd Hold'em NL $ 5 + $ 0.50
It started on 03.03.2020 at 00:30.

on the same day, but already from 17 00 to 18:30
another global freeze occurred within hours. and in it I spent 6 tournaments and lost my money.

March 11 16:00 Deep Grind: $ 1,000 Gtd Hold'em NL $ 10 + $ 1 Entrance No. 1
March 11, 17:30 $ 3500 Mega Satellite: 5 x $ 33 Gtd Hold'em NL
$ 5.25 + $ 0.25
Record No. 1

March 11, 18:00 Deep: $ 2000 Gtd Hold'em NL $ 20 + $ 2 Entry # 1
March 11, 18:00 Deep: $ 300 Gtd Hold'em NL $ 2 + $ 0.20
Record No. 1
March 11 19:00 Mega: $ 1500 Gtd Hold'em NL $ 10 + $ 1
Record No. 1

March 11 19:00 Mega: $ 150 Gtd Hold'em NL $ 1 + $ 0.10
Record No. 1

I immediately wrote off in a chat and recorded a hang of tournaments.
In the chat, support confirmed all the freezes and that they had problems.
sent screenshots with a hung poker client.
In response received a refusal of compensation. Tournament frosts are said to be unprecedented)

this is of course very funny. Today, new screenshots and the history of all tournaments have been prepared.
awaiting a response.

Already tired of knocking these pennies out of this room. a lot of time was spent.
Moreover, everyone understands and knows that tournaments were held in large numbers, and there are lists of participants in these tournaments.
but they do not want to return the money !!!

Personally, I will say that if they do not compensate me for the loss, then I will no longer play in this room.

Hi ParkLeeSoo,

Could you please send me a private message with your account number, email address and a list of all the issues please. I will do my best to help.

Kind regards

Mike

Hi LUDHUB,

Please send me your email address and account number privately and I will look into this for you.

Kind regards

Mike

How do I send you a private message?
find nothing on this forum

Your account is too new. Try to make some posts around the forum in threads you find interesting, preferably thoughtful replies. Eventually private messaging will be enabled for your account.

apparently my account is too new to write private messages.
BetOnline Mike, maybe you can write me in private messages, and I can answer you.
or give me an email address so that I can write to you.

I have many screenshots and explanations about the freeze in each of the tournaments, where it can be seen that the tournaments are taking place on that day and that I and many other players are hanging in these tournaments.

The Betonline room is fooling itself and claims there was no freezing !!!
although there is a fact and everyone knows about it.

Reply to a letter from Betonline

Hi Artem,
Addison is here from Player Services, I hope you're fine.
We did a review of the gameplay for Rebuy: $ 2500 Gtd, and since no problems were found, a refund is not for you.

We are available 24/7 if you have any questions or concerns.
Respectfully,
Betonline poker

This is very funny when I sent them screenshots of how the tournament stops with detailed explanations, there is also a game history in my account where it is clear that the players are not participating in the game.

At the same time, 6 more tournaments were held, and they also hung, and this fact was recorded by an employee in the chat. but they do not want to make a refund

I have all the evidence for this fact.

There is no other poker room with a boorish and contemptuous attitude towards its customers!
All poker rooms as soon as possible compensate for losses from freezing in tournaments. and not just return buy-ins, but transfer tournament chips for money, depending on your tournament position !!
In this situation, I tried to return the cents for three days and could not get a refund!

Betonline mike

I have no way to send you a private message.
In my account there is no such function or it is not available.
I ask you already 2 days to write me in private messages so that I can answer you and send you my email address and betonline account number.
or give your email address so that I could write to you there

I was registered for 10 tournaments today. I cannot open to BOL client now. I get this message, but nothing has changed on my end.
BetOnline Game Client is taking too long to start and will be closed.
Along with other stuff like make sure drivers are updated etc.

BOL works fine for me today. Did your operating system update since the last time you were able to login? I've had that happen to me before. I went back to the last restore point and it worked. Maybe try that and see?

IDK what it is but i have to run it as an administrator now