Quote:
Originally Posted by Trompe_Le_Monde
I got screwed royally by the crypto35 promo and now have over $1500 of poker winnings unable to be cashed out.
I deposited $300 which gave me $135 in freeplay. It turns out in order to ever cash out again I need to clear 6x the deposit + bonus amount, for a total of $2350. Not just wager, but I need to win that amount in bets to clear the free play. There is no expiry date.
To top it off, it only applies to certain sports betting (I didn't know this before depositing) and I don't sports bet.
I contacted support and asked if I could return the $70 profit and cancel the free play but they say it's not possible. I am not allowed to cash out until I clear the rollover.
The biggest issue is that recreational players are never going to clear these rollovers amounts and therefore would never be able to cash out again. Why would they continue to play on a site they can't cash out from?
Can someone at betonline please help me out here?
Hi Trompe_le_monde
I understand your frustration, but you need to always check the terms and conditions before accepting a bonus. I myself always double check with live support before taking a bonus.
I believe all players have the opportunity to meet the requirements, which is far less than many other casinos offering promotions with wagering.
Many players on various casinos/card rooms have to wager up to 50x the deposit and bonus before being able to withdraw.
Hopefully our players will see that meeting our requirements is far easier than 50x, and utilise our promotions which are aimed towards you guys.
I hope you get through the wagering on the account and cash out some profit.
Good Luck
Mike