BetOnline.ag Poker: Live Updates - Page 7 - BetOnline.ag -- Two Plus Two Poker Forums

Hi ramabranch,

Speak to live chat if the refund has not already been made. Usually BetOnline are quite quick at sorting these issues.
If they can not help please send me a pm with your account number and email address please.

Kind regards

Mike

10-06-2020 , 07:29 PM

#153

tiger24

adept

Join Date: Nov 2019 Posts: 966

Can you just tell us what’s happening with the servers and the lag please? I know this rarely happens here but a real transparent update would be nice. I’m just so confused why these sites can’t be honest. Just say this is the problem and this is how long they think it will take to be fixed. It’s very simple. Don’t be like those other two sites please

10-07-2020 , 06:27 AM

#154

BetOnline Mike

Deactivated Rep Account

Join Date: Mar 2019 Posts: 643

Quote:

Originally Posted by tiger24

Hi Tiger24,

I understand the frustration but unfortunately I don't have any more news.
I was told it was sorted on the weekend and yet it has taken longer than expected.

As you said this rarely happens at BOL, and I can only apologise for the inconvenience it has caused.

Kind regards

Mike

10-16-2020 , 04:16 AM

#155

mhea9277

stranger

Join Date: Oct 2020 Posts: 2

Hey was curious if the site is currently down? I recently started playing online poker again after have such a good experience with your site! but tonight after I made a deposit I went to go play some tournaments and am unable to login, nor can I access the pager at all. just getting an error about unable to connect to page due to permission or server failure. So was just curious to know what was going on. been great playing online poker again and a little sports betting on the side!

USERNAME: MHEA9277

Thanks Betonline Mike

10-16-2020 , 04:26 AM

#156

PaWa

banned

Join Date: May 2014 Posts: 162

the site is down for me aswell.

10-16-2020 , 04:30 AM

#157

Vovochka84

journeyman

Join Date: Feb 2006 Posts: 233

Down for me

10-16-2020 , 04:30 AM

#158

Meter1887

stranger

Join Date: Sep 2020 Posts: 7

Hey, i have the same problem at tigergaming...it says service temporarily unavailable. Are you doing any updates actually?

10-16-2020 , 04:33 AM

#159

PaWa

banned

Join Date: May 2014 Posts: 162

i guess it will take some time

10-16-2020 , 09:02 AM

#160

BetOnline Mike

Deactivated Rep Account

Join Date: Mar 2019 Posts: 643

As you are all aware, we are experiencing some technical difficulties and IT is working on resolving the issues as soon as possible.

We are sorry for the inconveniance

Kind regards

Mike

10-16-2020 , 11:20 AM

#161

PaWa

banned

Join Date: May 2014 Posts: 162

Quote:

Originally Posted by BetOnline Mike

As you are all aware, we are experiencing some technical difficulties and IT is working on resolving the issues as soon as possible.

We are sorry for the inconveniance

Kind regards

Mike

Its been 8 hours since the network is down. what is going on mike? cant you tell us anything? this is really bs to leave your customer without any update. srsly....

10-16-2020 , 02:01 PM

#162

PaWa

banned

Join Date: May 2014 Posts: 162

from their official twitter account:

@betonline_ag

34m
(1/2) Valued customers, we are offline due to an aggressive cyber attack. We're taking every measure to resolve the issue and we will be fully operational again as soon as possible.

(2/2) We appreciate your continued patience and we look forward to restoring the products and services you have trusted for more than 20 years. Further updates will be provided on our official Twitter account.

10-16-2020 , 08:59 PM

#163

plomaster

newbie

Join Date: May 2018 Posts: 33

they didnt say that the funds and accounts are safe '--..... It would be nice to communicate about that first !

10-17-2020 , 08:46 AM

#164

Maltus

newbie

Join Date: Jun 2019 Posts: 20

Wow this is frustrating. Seems like BOL needs better tech support

10-17-2020 , 01:15 PM

#165

LATGALJA

newbie

Join Date: Nov 2019 Posts: 19

Mike,any news?

10-17-2020 , 04:12 PM

#166

H0LDiT

aka plzjustHOLD

Join Date: May 2010 Posts: 1,809

Quote:

Originally Posted by BetOnline Mike

As you are all aware, we are experiencing some technical difficulties and IT is working on resolving the issues as soon as possible.

We are sorry for the inconveniance

Kind regards

Mike

Is the money safe?

A simple yes or no is fine, then you guys can take all the time in the world repairing your site.

10-17-2020 , 04:14 PM

#167

ThrowingRocks

adept

Join Date: Jun 2018 Posts: 807

Multiple days, no word if funds safe.

Silence speaks volumes sometimes.

God bless your souls.

10-17-2020 , 04:19 PM

#168

tiger24

adept

Join Date: Nov 2019 Posts: 966

Quote:

Originally Posted by ThrowingRocks

Multiple days, no word if funds safe.

Silence speaks volumes sometimes.

God bless your souls.

I received an email this morning that said funds are safe

10-17-2020 , 04:56 PM

#169

mttpdx

newbie

Join Date: Sep 2020 Posts: 35

Quote:

Originally Posted by tiger24

I received an email this morning that said funds are safe

I did as well. Honestly this stuff is pretty common. Hackers are super aggressive these days and have come up with good tools. Lookup Ryuk if you’re interested. They probably took steps to assess the damage first including access to financials. It might take a week or two to come back fully online but this happens pretty regularly to big companies with good (or at least halfway decent) security. It’s really too early for people to be completely freaking out over this.

Sent from my iPhone using Tapatalk

10-17-2020 , 04:58 PM

#170

mttpdx

newbie

Join Date: Sep 2020 Posts: 35

Also people shouldn’t in general be keeping amounts of money in online poker that they’re not okay with losing anyways

Sent from my iPhone using Tapatalk

10-17-2020 , 07:48 PM

#171

plomaster

newbie

Join Date: May 2018 Posts: 33

Quote:

Originally Posted by mttpdx

Also people shouldn’t in general be keeping amounts of money in online poker that they’re not okay with losing anyways

Sent from my iPhone using Tapatalk

are you aware that we cant cashout more than 3k per week ?

10-17-2020 , 08:37 PM

#172

Washed

stranger

Join Date: Oct 2020 Posts: 3

Quote:

Originally Posted by mttpdx

Also people shouldn’t in general be keeping amounts of money in online poker that they’re not okay with losing anyways

Sent from my iPhone using Tapatalk

Yeah so, I'd be fine with this "don't have amounts of money in online poker I'm not ok with losing" statement if it were money I lost, or was prepared to lose, ya know ... at the tables. I'm not OK with the idea of "losing it anyways" for no good reason, like if it just disappears, totally out of my control.

This month was my first month back to online play after getting financially MURDERED by FT on Black Friday. Like a nice, new family sedan worth of money murdered. That type of loss, yeah no I'm never going to be "okay with losing anyways."

10-17-2020 , 08:45 PM

#173

gh0ulpatrol

grinder

Join Date: Jan 2020 Posts: 450

Quote:

Originally Posted by mttpdx

Honestly this stuff is pretty common. Hackers are super aggressive these days and have come up with good tools.

Not snark: why does this only happen to grey market sites? It's never happened to wsop.com, it's never happened to the US-based Stars sites. I don't think it's ever happened to global. Has it ever happened to Stars.com or any of the individual country licences? Party.com?

10-17-2020 , 08:50 PM

#174

mttpdx

newbie

Join Date: Sep 2020 Posts: 35

Quote:

Originally Posted by gh0ulpatrol

It’s happened to legitimate large publicly traded companies that I’ve worked with. Most companies don’t like to advertise when they get got like this but it definitely happens

Sent from my iPhone using Tapatalk

10-17-2020 , 08:55 PM

#175

mttpdx

newbie

Join Date: Sep 2020 Posts: 35

Quote:

Originally Posted by Washed

So you lost your shirt on Black Friday but are still surprised that money in online poker can up and disappear for reasons that are out of your control?

Sent from my iPhone using Tapatalk

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