BetOnline.ag Poker: Live Updates - Page 5 - BetOnline.ag -- Two Plus Two Poker Forums

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BetOnline.ag Poker: Live Updates

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03-11-2020 , 12:14 PM

#101

TheOnlyHuman

newbie

Join Date: Jun 2018 Posts: 25

"All agents are currently assisting others. Your estimated wait time is 18 minutes and 24 seconds. Thank you for your patience."

Went from getting error code 522/525 for the past 10 minutes to the software being officially down for maintenance...Are they generally pretty good about handling refunds automatically or not?

03-11-2020 , 12:19 PM

#102

BumbleBTuna

enthusiast

Join Date: Sep 2019 Posts: 71

Quote:

Originally Posted by TheOnlyHuman

Good luck, customer service is AIDs.

03-11-2020 , 01:00 PM

#103

BetOnline Mike

Deactivated Rep Account

Join Date: Mar 2019 Posts: 643

As you may have noticed our poker room has been experiencing intermittent downtime since Tuesday night.

Our IT team is aware of the situation and is working diligently to remedy the issue.

We apologise for any inconvenience caused and thank you for your patience

Kind regards
Mike

03-11-2020 , 01:07 PM

#104

ParkLeeSoo

stranger

Join Date: Mar 2020 Posts: 5

Mike, when will we receive refunds for the buy ins of the tournaments during the outage and technical problems?

03-12-2020 , 12:31 PM

#105

ParkLeeSoo

stranger

Join Date: Mar 2020 Posts: 5

Got all of my buy ins from the tournaments (including two that had already busted) refunded. Fair play Bet Online.

03-13-2020 , 01:34 PM

#106

BumbleBTuna

enthusiast

Join Date: Sep 2019 Posts: 71

Quote:

Originally Posted by BetOnline Mike

When is the tournament rank versus remaining players issue going to be resolved? Seems like an easy fix, has your boss walked into a meeting about this yet?

03-18-2020 , 06:50 AM

#107

Thegrinderr

centurion

Join Date: Nov 2019 Posts: 195

Quote:

Originally Posted by ParkLeeSoo

Got all of my buy ins from the tournaments (including two that had already busted) refunded. Fair play Bet Online.

I haven’t gotten a dime. I was at a final table and was in 6 other tournaments. Live support denies the site even crash. I don’t get it

03-18-2020 , 08:15 AM

#108

Thegrinderr

centurion

Join Date: Nov 2019 Posts: 195

Quote:

Originally Posted by BumbleBTuna

Good luck, customer service is AIDs.

AIDS is an understatement. I’ve played online poker for 15+ years on soooo many sites. And without question the live support on betonline is the worst I’ve ever delt with. My 10 year old niece could do a better job and would be more competent with helping out people. At times it feels like live support is trolling it’s so bad.

03-29-2020 , 07:18 PM

#109

BetOnline Mike

Deactivated Rep Account

Join Date: Mar 2019 Posts: 643

It is normal pays everybody and the players in the tournament are aware of the visual error.

Place Prize
1 $32,109.63
2 $22,514.94
3 $15,818.88
4 $11,100.18
5 $7,774.62
6 $5,460.21
7 $3,797.43
8 $2,651.46
9 $1,865.01
10 to 11 $1,303.26
12 to 13 $1,303.26
14 to 15 $966.21
16 to 17 $966.21
18 to 20 $786.45
21 to 23 $786.45
24 to 26 $786.45
27 to 31 $651.63
32 to 35 $651.63
36 to 39 $651.63
40 to 44 $629.16
45 to 46 $539.28
47 to 53 $539.28
54 to 55 $539.28
56 to 62 $539.28
63 to 63 $539.28
64 to 71 $539.28
72 to 80 $471.87
81 to 89 $471.87
90 to 98 $471.87
99 to 107 $471.87
108 to 115 $381.99
116 to 125 $381.99
126 to 134 $381.99
135 to 138 $381.99
139 to 152 $381.99
153 to 170 $314.58
171 to 179 $314.58
180 to 188 $314.58
189 to 206 $314.58
207 to 224 $247.17
225 to 233 $247.17
234 to 241 $247.17
242 to 260 $247.17
261 to 269 $224.70
270 to 278 $202.23
279 to 296 $202.23
297 to 332 $202.23

04-07-2020 , 02:33 AM

#110

MCAChiTown

Pooh-Bah

Join Date: Jan 1970 Posts: 3,554

Anybody else just get disconnected or just me?

Network error
HTTP status code: 521
System error code: 0

04-07-2020 , 02:34 AM

#111

Sighsalot

adept

Join Date: Jan 2013 Posts: 1,055

Disconnected at ft. Damn it

04-07-2020 , 02:35 AM

#112

Sighsalot

adept

Join Date: Jan 2013 Posts: 1,055

Quote:

Originally Posted by MCAChiTown

Anybody else just get disconnected or just me?

Network error
HTTP status code: 521

Same error code

04-07-2020 , 02:35 AM

#113

senorbb

journeyman

Join Date: Dec 2011 Posts: 367

got the same error just now

04-07-2020 , 02:36 AM

#114

Sighsalot

adept

Join Date: Jan 2013 Posts: 1,055

I'm new to the site, what do they do in case of a disnlconnection with 6 left at ft? Chip chop?

04-07-2020 , 02:37 AM

#115

Sighsalot

adept

Join Date: Jan 2013 Posts: 1,055

Back in

04-07-2020 , 02:37 AM

#116

Raddad101213

centurion

Join Date: Sep 2019 Posts: 111

Quote:

Originally Posted by Sighsalot

I'm new to the site, what do they do in case of a disnlconnection with 6 left at ft? Chip chop?

I think we are at the same final table.... and yes i lost connection too

04-07-2020 , 02:38 AM

#117

MCAChiTown

Pooh-Bah

Join Date: Jan 1970 Posts: 3,554

BetOnline Poker Rules

Quote:

In the event of a Server Crash.

Users are required to email our customer support team – poker@BetOnline.ag and is responsible to provide the necessary information. Information such as; Player account number, tournament name, SnG name and number, buy in amount and timeframe. The relevant team to review tournaments and hands played, review prior and during a server crash will be conducted to determine whether or not a refund will be issued. Only eligible claims will be refunded. Valid claims will be refunded in form of cash for all rebuys and add on and tournament ticket will be issued for buy in.

Quote:

Tournament Cancellation

In the unlikely event that a tournament should be cancelled, our main priority is to compensate players in the fairest and most equitable way possible. Depending on the state that the tournament was cancelled and the timing of the cancellation, one of the following methods, based on our sole discretion, will be applied.

There are 3 refund policies based on when the TOURNAMENT is cancelled:

1. Tournament is cancelled before start

1. All players get back their contributions and fee paid at registration, the means being returned in the form they have been paid (cash for cash, TM for TM, ticket for ticket, CP for CP).
2. In GTD-tournaments, the amount of guaranteed prize is returned to the House.
3. In Knockout tournaments, knockout fee is returned to players.
4. In Windfalls, jackpot fee is returned to players.

2. Tournament is cancelled after start (No Players have received prizes yet)

1. The House takes the fee paid by eliminated players.
2. The remaining players get back their fees.
3. The remaining and eliminated players contributions are allocated as follows:
-50% of contributions are divided equally among the remaining players
-50% of contributions are divided among the remaining players proportionally to their amount of chips left at the beginning of the hand in which the tournament is cancelled.
4. In Satellite tournaments, the remaining players get their fees back, and the contributions are divided as mentioned above. Tickets are not awarded.
5. In GTD-tournaments, the guaranteed prize amount is returned to the House, contributions are allocated among players as mentioned above.
6. In Knockout tournaments, remaining players get back the knockout fee paid by them at registration.
7. In Time-limited tournaments with “Tickets for surviving” Payout table:
-The House takes the fee paid by eliminated players.
-The remaining players get back their fees.
-The remaining players get back their contributions.
8. In Windfalls, jackpot fee is NOT returned to players. Player will receive tickets to the same Windfall they played in.

3. Tournament is cancelled after start (Players have received prizes)

1. The House takes the fee paid by eliminated players.
2. The remaining players get back their fees.
3. The remaining players are awarded equally with the last unpaid prize and if there are still remaining funds in the prize pool, the players will receive funds proportional to the amount of chips left at the beginning of the hand in which the tournament is cancelled.
Example: if the tournament paid out 50 players, however there are only 42 players left, each player receives an equal portion that place 42 would have paid out.
4. In GTD-tournaments, the minimum prizes are paid from player contributions (just like in non GTD-tournaments, see points 3).
5. If the amount of player contributions is not enough to pay minimum prizes (see point 3), the House provides the insufficient amount from guaranteed prize pool. The remaining funds from the guaranteed prizepool is returned to the House.
6. In Knockout tournaments, remaining players get back the knockout fee paid by them at registration and contributions will be distributed (see point 3).
7. In Windfalls, jackpot fee is NOT returned to players. Player will receive tickets to the same Windfall they played in.

4. Individual Disconnection:

When an individual player experiences a disconnection (as a result of the poker room experiencing technical issues) which results in them being knocked out of a tournament/SNG, the player will be refunded a ticket to that tournament/SNG, which may be used whenever the player wishes to do so. However if the player placed in the tournament and received a prize, they will NOT receive a refund. If the player was eliminated prior to the disconnection, they will not receive a refund.

5. Paused Tournaments

If a tournament needs to be paused, either due to maintenance or technical issues, a message will be sent to all players in the tournament informing them that the tournament will be paused and when the tournament will start up again. 15 minutes prior to the tournament resuming, in client messages will be sent out every 5 minutes informing players when the tournament will resume play.

In the unlikely case that the time provided to players prior to the tournament being paused has passed and players still can’t login, in client messages will be sent out informing players of the new starting time of the tournament. If the player was not successful in completing the tournament, they will need to contact customer support in order to receive the refund in the form of a ticket to the same tournament. However if the player placed in the tournament and received a prize, they will NOT receive a refund.

Last edited by MCAChiTown; 04-07-2020 at 02:58 AM.

04-07-2020 , 05:19 AM

#118

BetOnline Mike

Deactivated Rep Account

Join Date: Mar 2019 Posts: 643

Hi guys,

If anybody has any issues with getting fees back, please send me a private message explaining the situation.

Kind regards

Mike

04-10-2020 , 10:04 PM

#119

plomaster

newbie

Join Date: May 2018 Posts: 33

hey Mike , Could you tell us why a numerous of players are restricted ?
2 cash tables ? what does it mean ?

04-13-2020 , 01:56 PM

#120

BetOnline Mike

Deactivated Rep Account

Join Date: Mar 2019 Posts: 643

PLO Boost

New Boost Tables activated today.

PLO Fast Fold $10
PLO Fast Fold $25
PLO Fast Fold $50
PLO Fast Fold $100

All boost tables have the run it twice features enabled.

04-16-2020 , 04:04 PM

#121

BetOnline Mike

Deactivated Rep Account

Join Date: Mar 2019 Posts: 643

$10,000 Charity Tournament
$9+$2 All fees are donated to charity

7Pm ET

Joey Chestnut
Matt Stonie
Miki Sudo
Michelle Lesco

Each of the stars from the Major League Eating organisation will have a $100 bounty on their heads.

We are also Live streaming the quarantine challenge tomorrow and you are all able to get the odds over at the sports book.

https://promotions.betonline.ag/quar...oker-challenge