I was able to login as of 9am EST this morning. Thanks for the update

Thanks for the heads up Mike. Your engagement with and attitudes towards the players seems sincere. For what its worth, I really appreciate the job you are doing on the forums.

Oh right. The "mobile" verision. Thanks.

Thank you, that means a lot as I and the poker team are really working hard.

Kind Regards
Mike

Thanks for the response! I'm excited to hear that you are pushing for increasing certain guarantees.

A lot of the nightly tournaments are good as they are, I would just like to see a few more added. Especially in the $22 - $55 range. The rebuys are cool, but my main preference are the standard re-entries.

I think the late reg time frames are perfect.

is there an ETA as to when this list will be available? Even though I'm quite sure I'm not in violation, I am a little reluctant to continue playing here until there is definite clarification about what is/isn't allowed

Hi WSPreadhead,

Not at the moment I'm afraid but as soon as I am updated, so will the forum.

Kind Regards
Mike

Really appreciate your professionalism Mike, and your presence here. Having a place to come and ask questions, make suggestions, get support greatly increases my willingness to do business with your site. Keep up the good work.

Yeah, I should have been nicer. I assumed you were one of those guys who give **** to site representatives when it isn't deserved, without ever giving credit. Looks like my read was off. Mea culpa. GL

Good Morning, Peeps. I wanted to put this out into the ether and see if anyone has encountered this before or if there's anyone that can help me out. A few weeks ago, BetOnline locked my account and told me to contact customer service. I did, and they said I had showed up on a banned software list, and that I was using what's called Hydra A1 Pokerbot, which I had never heard of in my life. I explained that to them and they agreed to unlock my account and let me know if I showed up on the list again.

Fast forward to Sunday, I'm mid session, and the client closes me out of my tables and says to contact customer service. I've called and emailed numerous times, and all they'll do is tell me that i'm permanently banned. They won't work with me to figure out what was going on and why this is happening.

I'm at a loss because I'm most definitely not cheating. Has this happened to anyone before or can someone put me in contact with a supervisor or something? Any help would be appreciated, because that site is as soft as soft gets.



Thanks!

I have no PIO solvers or Little GTO on my computer, but I did pull up flopzilla while playing or observing tables.

To be safe, now I just use a computer with only Betonline's and SportsBetting.ag very own HUD.

Confiscation of both my dollars because of running verboten software is just more risk than I can bear to take.

Our HUD may also be improving in the near future...........................

Hi Mike!

Is Hand2Note allowed as a tracking software?

FYI... just received an emailed response from "Katie", that Flopzilla is NOT allowed (which I kinda figured)

Figured that as well, because it is a solver.

okay, so now I'm even more confused... I also just got a response from "Mike" who told me Flopzilla IS permitted for use?? I'm simply not gonna have it running while playing, but clarification would be nice as to who is correct

Hey Battlepoker,

What game type and stakes were you playing? What was your nickname on the network?


Flopzilla is not a solver like Pio is. It's a poker calculator tool to help analyze how different ranges fare on different board runouts. When people talk about solvers they're usually referring to equilibrium solvers like Pio.

Like Pio and other off the table software tools, I don't have a problem with them prohibiting its use while you're at the tables. I think Stars has similar rules for some software. The rules just have to be made clear, which is what I believe they hope to do soon.

Hi Battlepoker,

I need your account number and email address but I can not send you a private message, and would suggest not posting it on here.
You should check your computer for any possible software, maybe something non poker related, then speak to live chat again.

I will try my best to help with the situation, but the Chico network has a strict policy on this matter.

Kind Regards

Mike

Tournaments less than $16.50. Vaxis24. I was absolutely crushing, but I can list every piece of software I use, and none of them are even remotely close to cheating. I often run BOL, ACR, and Ignition at the same time, so I don't know if there's something embedded in one of the other pieces of software that's triggering something. I could see a competitor doing that, but I'm willing to work with Bet Online to figure out what's triggering it.

Mike, I'm glad that Chico has a strict policy, because I hate wondering if a player is cheating or not, but in this scenario it's working against me. I just want to work with you guys and Chico to see exactly what it is that is triggering me ending up on that list. I am a member of Upswing Poker, I run Bet Online, ACR, and Ignition at the same time usually. I also have Sharkscope's HUD for ACR since ACR's software update won't take PT4 yet. I can't think of anything that would cause me to show up on a list.

Thank you for your assistance in this matter.

Do more research on that hud, I have seen it banned before, but that was around 2010 to 2012.

Sigh, once again not able to log in. Getting an error message.

Shouldve anticipated a possible server overlord with a $1 10K GTD I guess. Anyone else unable to load the client?

Seriously, as soon as the insanity starts, which most of us have 10 entries in, your software wont let us connect. This is complete horse****

Three for three on phantom tickets now.

Several dollar insanity tickets, entered, been "opening table" for 7 minutes.

Great stuff.

Logged in now and not seeing the tourny. Guessing they canceled.