Currently it’s best to stay away from this site. Several players on twitter still complaining about no refunds with last weekends disconnects. They’ve said chat support and email support has been unhelpful. There have been no statements by the site or the reps that they plan on making this right. Rake issues, bad beat jackpot issues, refund issues, software issues, and support issues. Up until about two weeks ago I thought this site had a good reputation and was honorable. It sure doesn’t seem that way

hello. i am here to ask for help getting refunded for tournaments i was kicked from last week. i have tried every avenue and have even posted the results of my failed attempts to be compensated on twitter and i was told i could possibly be helped here.

same boat here maybe we should start our own thread about last sunday since no one at bol cares. please dont play here people beware

it's completely unacceptable

Exactly. This is very serious. Just rechecked the rules and it still says no rake before the flop as MCA posted above.
According to my db, on the 20th uncalled pre flop pots were not being raked, but after that 7% was taken from uncalled 3bet pots (bbj rake).
Hope Mike or somebody from BOL can give us an explanation (and a refund) asap.
Certainly not playing there until this is addressed.

The percent didn't go down. It was .08/1.61 = .05 or 5% in the hand example because the 9th cent doesn't get taken out until you get to $1.62.

update. I have finally been refunded

FWIW, it's now listed on their website. You have to make sure you're not on the old version of their website.

The "Rake" is the percentage of the pot that goes to the house. BetOnline.ag uses a fixed schedule for its rake, based on the table limit and number of seats.

If everyone folds to a single raise pre-flop, no rake is collected with the exception of 3-bet pots. All pots that see a flop are raked.

So they changed their rake structure without informing anyone? Seems pretty lame, but it looks like they have protected themselves by adding it to their NEW TOS...

Yeah not sure when it was added to the website. If you're on the older version of their website, you won't even see it. Wish they would've been more proactive about announcing it on here tbh. Seems very shady/slimy the way they went about it.

Joke of a site...Glad I dont play here anymore

Hi all,

I want to let you all know that the poker team have been made aware of the 3 bet pot rake change, and i am awaiting an official response.

I am hoping it will be asap.

Kind rergards

Mike

Yeah, changing the rake structure for one with a preflop rake is one thing, but doing so completely unannonced and sneakily tells a lot about the integrity of this site.

This move of not announcing the change beforehand is extremely scummy imo.

May be they are prepearing a new VIP-system?

HAHAHAHA! That's funny bc I don't see that happening whatsoever.

I've also abstained from playing here since I've learned of this idiotic decision last week and will continue to until this is properly addressed.


Thanks for catching that! I figured my math might be flawed which is why I wanted to have somebody correct me if I was wrong.

So the rake percentage and cap has remained the same, but the net rake per hand has increased significantly due to them now raking of any hand that is reraised preflop without seeing a Flop.


I wonder how long it would have taken them to add that to the website if myself and others weren't contacting people connected to the website and making a big deal out of it?

It's not even made clear that it's any pot with at least a 3bet or greater. Their wording makes it seem like it's only 3bet pots, such that 4bet, 5bet, etc pots that don't reach a Flop would be unraked.

They already had the highest rake of all of the US friendly networks and now they have increased it by raking pots that don't see a Flop. As far as I'm aware the only other network that rakes pots that don't see a Flop is the shady ass GG Network. They also are the only network that charges more rake than BetOnline/Chico in all of online poker.

It was barely worth playing here over the other US friendly options previously. The cash games here are not nearly soft as some of the other US friendly options. This rake increase just makes it so much worse of a choice. The main reason I played here over the other options was the software stability and now I can't see that being reason enough to put in much volume here. I wouldn't be surprised if you added in the rakeback that the WPN gives all of their players that it wouldn't be a better choice now.

It's obviously their decision about how much they want to charge in rake, but I think it's a terrible decision and one I hope they come to regret.

Players have to choose what is best for them. I'd personally recommend that US based cash game players look for other options, where possible, until BetOnline/Chico comes to their senses.

Charging more rake is what it is and completely within their right, but not informing players of this change is completely unacceptable! Having their website state otherwise for a week while charging this rake is akin to theft in my opinion. Every player should be 100% compensated for every pot they've had raked without seeing a Flop before this change is properly brought to their attention.


100% Emails should have went out notifying players of this change days in advance before any change was implemented at the tables.


They've been made aware? How wouldn't they have known about this since before it was programmed into the client?

Mike what you and your team is doing is very disrespectful, makes me very sad. When will you send the refunds?

I also haven't played here since learning of this rake change. It's hard enough trying to be profitable at the lower stakes. No rakeback + no VIP point system + more rake now???!!!

After the last couple of months I no longer believe BOL runs a legitimate website.

damn, not a good look at all

I've got the date when they added rake preflop at 3bet pots. It's the 22nd of January. It could be seen in the Settings->History at poker lobby.

It honestly doesn’t matter what Mike has to say. You can’t repair something that slimy. A money grab that tried to stay hidden until someone noticed. Absolutely disgusting

I believe I was at the tables in the early morning, about 3am Central US Time Zone on Jan 21st when the server went down for an update. I would imagine the preflop rake was added then.

It was a dumb decision that people would have been upset with regardless, but the fact that they went about it like sneaky crooks makes it so much worse.

Like seriously, whose bright idea was it over there to be like "yeah, let's raise the rake and not tell anybody and see how long we can get away with it?"

How many players are still unaware of this change?

How often are players expected to check for rules changes?

How hasn't a more significant notice been sent to players yet?

Anybody and everybody in-charge of this decision should have been fired.

+1 to this entire post. Recs still don’t know and won’t unless Betonline sends out an email. Then not wanting to refund mtt players for their software problems. Do they need the money that bad? First time I’ve ever been fearful to play here. Really sad

before this change rake at smth like nl100 fr was what smth like 11-12bb/100 (10-13 range) (with jackpot rake they take also being included in rake)?

Anybody has any calcs/perception of what it would be now w this preflop rake change? 15-18bb+?