That's a stretch to call it a HUD.

It is nice to see the sub-forum up and running. Good luck BOL, the players in USA need every option available run by competent managers. If you pay players any money owed them in a timely manner and deal with the bots you will grow.

This server lag is getting annoying, i'm watching my internet and it's not me, been lagging a lot since yesterday.

How recent was this? Can we get an official response from the Chico rep? Does this happen.

Hi wolfbook, thank you very much we are really trying to improve things, and working hard with our community to do this.

Kind Regards
Mike

Hi Crysan I have never seen this email before. how did you receive it and from who?
Below you will find rules for fair play.

Fair Play Policy

At real money tables, and in all poker tournaments or events, fair and ethical Poker Play is expected and required of all our players. Any player/s found not adhering to the stated or unstated rules of play or conducting play in an unethical manner, will have their account closed, their funds confiscated and won’t be allowed to join the TigerGaming.com in the future. This includes, but is not limited to, the following actions: Collusion, Chip Dumping, Multiple Accounting, Use of Prohibited Software and Bots, Deal-Making, Disconnection Protection Abuse and Grimming.https://www.tigergaming.com/rules

I am looking into this for you.

Kind Regards
Mike

This was sent to me by email april last year from support@tigergaming.com.
I was never accused of any aforementioned unfair play. At the time there was some discussion about "table blocking", where when the table is not full you sit at the table and sitout until it starts running. Was very normal thing to do and id like to say atleast 80-90% of regs did this at the time. Bit of a grey area which is why i even asked about this from support with no clear conclusion.

I did however win for a couple of years at the site with decent rate and was ranked top of the many monthly rake challenges which led me to believe these being the only reasons i got kicked out(+them stating them catering to recreationals in the email).
Is this not the policy anymore and i'd be welcome back to the tables?

I just want to let you know how much of a pain in the ass to verify an account at BetOnline is. It's truly ridiculous. I have sent like 4 emails with NO RESPONSE. I have talked to customer support and they have told me "They're looking for my email" or "Looking into it" I just received an email back stating (4 days later) to REATTACH my documents. I have literally sent my attached documents 4 times. Are your customer reps that stupid? I mean seriously.. Why is it so hard to verify or read a damn email?

Like C'mon, Americas Card Room is having so much issues, probably more e-mail/support questions than any poker room right now, but they can still verify my account in 1 day. ****ing get your **** together bet online.

many times if the attachments are too big in size, they don't get through (anti-virus/spam filter)... I'd check to make sure this isn't the case

Try sending your documents via private message here to BetOnline Mike. Pehaps he can move your verification process along a bit more swiftly.

Event #89 was supposed to be a $1.10 entry and it got changed to $3.30.

Yes I am always happy to help.
Mike

Hi All

Scheduled Maintenance will take place on the 2nd July at 06:00 ET with an estimated 40 – 60 minute duration. As a result of which the following tournaments will be cancelled:

Daily Dozen - $1,500 GTD 00:00

Mini Dozen - $1,000 GTD 00:30

Daily Dozen - $1,000 GTD 01:00

Mini Dozen - $1,000 GTD 01:30

$500 GTD 02:00

$1,000 GTD 02:30

$10 NLHE 03:00

$100 GTD 03:30

$50 GTD 04:00

$100 GTD 04:30

$100 GTD 05:00

$20 NLHE 05:30

$250 GTD 06:00

$500 GTD
06:30


Kind Regards
Mike

So Mike you're just gonna ignore my answer to you and the followup question i had? Let me copypaste it here in case you missed it.

I was not ignoring you, I just don't want to answer on something that happened 2 years ago that I do not know anything about. if you want to privately send me your account number and email I will certainly look into what has happened previously.

As far as I am aware we want anybody involved in our poker community who follows the fair play rules. We try to encourage both recreational players as well as regs.

Kind Regards
Mike

Any updates on this?

Hi moment_mori, as we are constantly updating our software, things have just changed with the recent update. I have asked for a list of everything as soon as I have it so will you. but we are combating other issues to so please be aware of this.
But I believe that if you speak to live support they may be able to help you quicker.

Kind Regards
Mike

Hi Mike

Thanks for the quick reply. I appreciate that support can help with the specific software but what I would really like to see is that the network takes a more philosophical stance on card catchers/huds. Failing to do so is just encouraging an uneven playing field which is the status quo. I know it's not your call but would just be nice with some clarity

=============================================







Hello Mike,


I have received a second email ([MO201906765352]]) regarding Prohibited Software playing with the June 24th.

The following is part of the email from June 24th:

"Please be advised that you are not allowed to make use of any BOT, AI, GTO or Seating Script software your account will have no issues with the Chico Network. Software like Hold’em manager is allowed. Please be aware should you continue using prohibited software that account would be closed and funds confiscated."


I did contact Betonline support via Chat (Joe in poker client support) . I had asked about DriveHUD was allowed use with poker client. He has indicated "Betonline did not anything against DriveHUD. However, we advise not be used with the poker client.

He listed all players using Third party software were sent the email.
-------------------------------------------------------------------------------
I had verified the only 'poker related' software running on desktop when playing from poker clients was DriveHUD.

I used DriveHUD playing ACR MTT following week and did not think about HUD accessing Betonline MTT later in different sessions.

I was using DriveHUD since July 2017 to March 2019 when I had registered MTTs or SnGs.

--------------------------------------------------------------------------------

I had tried login, yesterday (July 2nd) and was received my account was locked.

I had asked contacted Betonline supports via chat. I had asked about this issue. The support person (Layla) indicated my account is banned.

I had to ask about what software caused the issue.

Support person indicated it was a management decision about the ban and did not have infomation regarding prohibited software.
-----------------------------------------------
I had asked are all HUD banned by BetOnline?

Support Person indicated ALL HUDs are banned by Betonline.

-------------------------------------------------------------------------

I had left the BetOnline (Chico) should have clearly listed HUD is on [B]prohibited software list (similar to partypoker). or comprehensive list similar to Pokerstars list allowed and prohibited solution with the poker client[/B]

----------------------------------------------------------------------------
I would guess I had broken prohibited software policy. The HUD debate with Betonline (HUD) was not clear based on review information in multiple sources:

* Betonline 2+2 forum
* Poker Players Discord server
* Cardchat (Betonline\ DriveHUD threads)
* Twitter.

I had received Tweet Ace Solution's card catcher support BetOnline and another tweet about two week ago that DriveHUD works with BetOnline


Betonline (Chico) should be clear about what prohibited solution is being tagged. The information should provide the customer when this type of email.


I am upset about the loss of money since an account is banned and fund are confisicated. The account is banned in my opinion based on a vague policy with inconsistent information provided to players.

I watched Twitch poker player using HUD with BetOnline or Tiger Gaming.

I noticed you (Mike) indicated Support would make note was solution (HUD) being used and possibly grant permission. I was not notified of this item based on interaction with support on the June 24th. I had mention DriveHUD multiple times.

I would ask the following:

a. What software was I running (should be DriveHUD) that violated BetOnline policy?

b. Is there any chance to reactivate or retrieve money from the account.

----------------------------------------------------------------------

Please let me know if there can be anything done.

Best Regards

Hi can you please send me your email address and account number privately.
That way I can try and help you with some clarity on the situation.


Kind Regards
Mike

What do you mean by this?

Just started playing here and less than a favorable experience....

Asked about the goofy promotions in that thread, no response in several days nor did i hear back on my fugazy phantom $10 ticket for some blackjack tournament that I was told was escalated to a priority stage days ago. Now....I was playing, went to grab dinner, and now I get a pop-up telling me to contact customer service for help logging in as my anti-virus or some **** might be blocking it. No updates, no nothing, just cannot login. Been waiting on customer service for over 20 minutes and I have gone from 2 minutes and 26 seconds all the way down to 1 minute 43 seconds.....

Is this the norm??

I mean that even after following this thread and playing here for a while it's very unclear to me what the networks position is on huds and tracking. If I play on Unibet or Party for example they have made it very clear that using or developing anything to track your game you will get punished. Similarly if I play on Stars or ACR I know that huds and tracking is allowed.
From reading here there seems to be conflicting answers from support and no official stance from the company as far as I can see. I don't really mind either way but I think it would be much more fair for the players to come out with a clear answer of programs that are not allowed. In fact I think ever since all those false emails were sent out to players about them using forbidden software (mostly just turning out to be false and scaring a lot of people) they owe their customers that much.

No not at all, and I am extremely sorry for the poor customer service you have received. I have answered in many of my quotes about the bonuses and so have other players on the forum. You need to always check and read t & c's.
Please send me a private message with your email address and account number, and any question or query you may have and I will do my best to get an answer asap.
Again I am so sorry you have been affect in this way and this is most definitely not the norm, especially with me.

Kind Regards
Mike

I agree, but I also think their stance has been made fairly clear.

The false positives are what needs to be looked at more closely. I use 3rd party software and have never received one of these emails. I'm definitely not saying that everyone receiving an email is using the prohibited type of software, but it's certainly a possibility that some of those who are getting these emails and then complaining here actually are using prohibited software.