On Saturday Mar 21 I was in the middle of playing a few 2/5 PLO tables when I was kicked from the client mid-hand and given a 3003 locked account error. Upon contacting customer support I was told that my account was under review and this was standard procedure they do for accounts both old and new. They stated it would take 72 hours to complete and that I would receive an email with an update to the status of my account.
It has now been 5 days since than and I've received no sort of communication. After contacting support AGAIN and spending nearly an hour with their live chat AGAIN they are just giving me the runaround, refusing to give any explanation as to why my account was locked and only repeatedly saying they need more time and there is no ETA.
This is outright theft and if one were to search Betonline they would see countless threads bringing light to the fact that Betonline has a long history of regularly confiscating large balances. What makes this even more suspect is that just yesterday Betonline Mike announced in the cashier thread that
payouts limits have been reduced to $3,000 per transaction, 1 per week until further notice. Given that traffic has increased on all poker sites due to the current coronavirus situation it is a very disconcerting move and makes me question their solvency.