hey Chris,
pokername on Tigergaming is the same: mikeska
thanks

Hey Mikeska,

I've been told the email you registered in your account would not work for payout verification. Most likely text verification could have an issue due to the location you are playing from.

Please try to reach out to the Fraud Specialist Team (888-446-9874) so they can assist you further.

Regards,
Chris

to Chris

I dont see my country on restrict list to play, but it could be an issue.
Is it possible to contact the Fraud Specialist Team via email? My english is not so well and it would be easier for me. I had time to translate text.

Country is fine for poker play mikeska but the service used for text verification may not be available in your country and what I was told is that the email you registered would not work either. It looks like you need another alternative for the verification process so you can email them yes.

Send it to support@tigergaming.com and mention that you need the case escalated to the Fraud Specialist Team.

Chris

bump

Hey PokerPlayingGamble,
Can you send me your poker screen name on a PM and the deposit amount using that method?
I'll see what I can do.
Regards,
Chris

Hey Betonline Chris. I sent you a pm. Their support has been friendly as I’m waiting on my account review. They’re friendly but not very helpful. I’m getting very frustrated with being locked out of my account when I have done nothing wrong. I know I won a good deal of money and they want to be certain I won it legitimately. That being said, there should be nothing whatsoever that’s suspicious in my activity history. Constantly being told it will be 24-48 hours then waiting 2 days. Just to be told it will be another 24-48 hours. How many times are they going to say this until they actually let me regain access to my account? Making me feel like they’re suspicious of me because I won, and having zero evidence or a reason aside from the fact I won? It’s not the best way to treat what can become a loyal customer. Is this how everyone that wins big gets treated?

First 50 cashouts at BetOnline took anywhere from 5 to 45 min. Had one in April that took around 4 hours. Now they are telling me 48 hours which is fine but customer chat told me they’ve always taken 48 hours. The customer service is as clueless as they’ve ever been. I’m assuming there is zero training here

Hey bighollywood,

Just replied to your PM.
Cheers,
Chris

Great news!!! They did the review and opened my account!!!

hey chris
no progress with my case.
2.6.I sent email to support@tigergaming.com and cashier@tigergaming.com that I had a problem with payout. No respond to me.
It was day ago, I posted it here.
7.6. I sent email to support@tigergaming.com again like you advise me, that I need the case escalated to the Fraud Specialist Team. Again no respond from support, no contact from Fraud Specialist Team.

I wonder if BetOnline is running out of cash & trying to delay everyone's cashouts for as long as possible. If I remember correctly, that's what Full Tilt did shortly before BF.

In order to get my money out, I had to call an unspecified department where they questioned me like I was some kind of criminal. They tried to imply that I was on a VPN even though I wasn't. They asked about the devices that I had logged in to my account from (which was only 1 device).

Maybe it was just incompetence rather than malicious intent, but either way I didn't appreciate it.

Can’t say for sure but too many things going on in this forum for me to be comfortable. Took my money off the site for a bit to see how things go. Both reps being removed just adds uncertainty for me. I will say I’ve always been paid here and haven’t had any major issues. It just seems like they don’t have it together at the moment

just wanted to update my deposit did finally get processed. it is partly my fault because I used my KOHO card to send the e-transfer, so it doesn't show up as USERS NAME it shows up as DC BANK which I guess confused them. secondly I don't think the live chat is equipped to deal with stuff like this, so better to e-mail support maybe. once chris here hooked me up with an accounts person the problem was solved within a couple days.

Don't do that. Contact Chris privately to see if he can help with your situation.

Thanks updating the thread PokerPlayingGamble,

Glad that everything was resolved finally.

Regards,
Chris

Let me get back on the case. Could you send me on a Private Message an alternative email address that you currently use. They mentioned that the 2-factor authentication was having issues with your registered email, i fear some of the communications from the support teams are also having the same problem.

I will ask them to resend any communications to your other email. Please send via private message.

Chris

I sent you an alternative email address via PM.
update...I received email from support@tigergaming.com yesterday, but it wasnt respond to my previous emails. Just wrote about clearing cookies and cache. I think it was respond to live chat contact.

Hi Mikeska,

The Fraud Specialists have updated your email to see if you can request the payout now. Please try again with this new email address to see if the 2FA verification is successful now.

Regards,
Chris

hi chris
It worked well with new email address. I tried it, 2FA verification without problem, received verify code immediately.
Great job, thanks.

Good stuff mikeska,
Glad it finally worked. It was my pleasure.
Regards,
Chris

I see you can deposit/withdraw via tether usdt on betonline. If you choose this option of withdrawing, what chain are they sending from? Is it the ER-20 or binance smart chain or Tron?


So the tether wallet you have... the chain thats it on... must match the chain that betonline is sending from otherwise they transfer won't go through? I heard there is ERC-20 chain, Binance chain and Tron Chain?


What chain is coinbase/binance or nano ledger use for Tether? I assume its ER-20? Heard ERC-20 is more expensive for sending. I would be planning to receive the usdt to nano ledger and then sending it to coinbase or binance.

I just went to make a deposit with BTC and there is a 5% boost offer on your deposit but it says that there needs to be a 5x rollover before being able to cashout. I only play poker and no sportsbetting. How is the rollover calculated in poker?

It also says that on normal deposits without the 5% boost promo there needs to be a 1x rollover before being able to cashout. I wasn't aware of that but I cashed out in the past multiple times without problems in regards to rollover.

Hey TilTMaN,
Getting that info for you now.
Let me get back to you shortly.
Chris

Can you answer my question above?