I encountered a very serious glitch or software flaw while playing PLO cash a few days ago. The displayed dollar amount of the player was not his actual stack size!
I took a video of the hand-replayer using my cell-phone, the screenshots attached are from that video.
I sit down and within a few hands I get aces. You can see the stack size of the player when the hand starts, $5.43. I pot it up and he calls, on the flop it shows that he has $2.97 left.
I pot the flop and to my surprise it shows that he was able to call the full-amount instead of being all-in!
And then on the turn it's HU and it shows that he has $0, but it still somehow gives me the option of checking or betting, so of course I have to pot (and I have to do it not knowing how much he actually has left) and only then does he call-off his true amount left.
So after this hand I was a little stunned and shaken, like wtf just happened?? Then a little while later, the same exact thing happens AGAIN with the same player!!! And this time it cost me money!
You see that he has $2.57 to start the hand, I pot and he calls.
On the flop it's HU and he only has a small pot-sized-bet of $1.97 left in his stack, so of course I pot it.
But then he was able to check-raise me for a full pot raise amount! And not knowing if this was all he had left, because it says he has $0 after he raises, I was forced to call.
And then on the turn it shows that he has $0, but he was able to go all-in for more money.
This might be a very rare one-time glitch, but the fact that it happened TWICE at the same table with the same player within a short period of time is very concerning and worrisome. It might even be possible that this player is somehow intentionally causing this glitch. Please look very seriously into this issue, and it would also be nice if you guys could refund me the amount of money lost beyond his displayed stack size in the 2nd hand.