Seeing the terms I would now agree. "He won straight up, pay this man, pay this man his money"

Wow.
It was already one of the highest rakes at 500 NL

I agree

This is an issue for me. I just recently added cash games on BOL to my mtt play, have a little over 22k hands over last month. This rake grab is unnecessary, the lack of a heads up is even sketchier. I will move my cash game play back to the other sites until this new rake scheme is removed.

Preflop rake with as little rakeback as you give will kill the games very fast.

Betonline Mike was last on yesterday at 4:13 pm yet he has yet to address the preflop raking of 3-bet pots, the site disconnecting players two Sundays ago and players not getting compensated fairly, not the player who claims they had a qualifying bad beat jackpot at the boost tables and did not get awarded as such. C'mon Mike, the least you can do, as a representative of the site, is to comment on these issues.

Betonline Mike was last on yesterday at 4:13 pm yet he has yet to address the preflop raking of 3-bet pots, the site disconnecting players two Sundays ago and players not getting compensated fairly, not the player who claims they had a qualifying bad beat jackpot at the boost tables and did not get awarded as such. C'mon Mike, the least you can do, as a representative of the site, is to comment on these issues.

Preflop rake with no rooms' rakeback will kill the games very fast.

Yeah I am not a cash game player, but no flop - no drop rule changed without any notice is kind of harsh from BOLs side

About the BBJ issue - I am sure they will eventually pay!

I was always with the impression that Chico management is doing a good job on most directions. Behind running a successful poker network in 2021 lays a good understanding of the ecosystem and managing its balance well.
Create something fun for recreational players, good EV for regs and profit for the network. This seemed to be balanced very well for the last couple of years by Chico. And better than most of the other networks.

But then suddenly players found out that preflop rake is introduced. Actually not introduced but spotted via the HH.

I don't know if everyone realizes how big of a change introducing preflop rake is.
Even if we close our eyes about the event of unannounced structure change, this will surely twist the balance of the ecosystem.

I believe in Chico management's professionalism and that they'd consider the potential change in ecosystem and how would that affect the % of regs => overall traffic.

Maybe it is already planned and we are still waiting for the announcement?
Any extra day with no info now means X amount of players moving to other rooms.

I usually play zoom here but decided to try out the reg tables tonight for the first time in a while. Everyone is aware that the games are filled with bots, right? What seem to be bots that run extremely hot all the time, never speak no matter what, and put in more volume than any sane human being could. Everyone knows about this, right?

I also saw about a good fifteen sets/boats in just about an hour. Must be our crazy friend Variance up to his tricks again.

I can't tell if the games are good or bad. They are paradoxically good and bad at the same time. Schrödinger's games

This is being looked into and i have sent the details to the correct personnel

Kind regards

Mike

yooo long time no see

whats new guys? have the bots died? pre flop rake now?

fun, fun

should I put money on the site now?

The site is neither rigged nor "full" of bots

Agreed. It is one of the better sites relatively speaking imo. And I work in predictive analytics/quantitative methods research, so I’m very cynical in general about the future of online poker and RTA/bots in general.

Short Story:

I won the Bad Beat on 2/2/2021 and to date have not been paid or notified. There was no pause after the hand and no animation at all. The hand for reference was #716634975. I think I’m entitled to $48,718.47 by my calculations. I have been having an extremely hard time getting support to even understand what I’m saying and write a response that even makes sense. I just want an explanation and timeline on getting my payout.

Long Story Below

On February, 2nd at approximately 11:41 PM I played a hand at a 1/2NL Hold’em Cash Game on BetOnline. This game was a Bad Beat eligible Jackpot Table. In the hand I had Kc7c vs 6h5h on a 7d 3h 7h 7s 4h board giving me Quad 7s with a king kicker (played) and giving him a straight flush to the 7 (all cards played). The hand in reference was #716634975.

In the terms and conditions on BetOnline it clearly states:

“You agree that by sitting at the BetOnline Bad Beat Jackpot tables you will be bound by these Terms and Conditions.
This promotion applies only to real money ring games with the Bad Beat Jackpot tag next to the name.
Jackpot contributions will be taken automatically at a rate of $0.10 per $4 in the pot, with the maximum contribution taken being $0.50.
The contribution will only be taken from special Bad Beat tables.
The Bad Beat is only available on hands where 4 or more players are dealt into the hand.
In order to qualify for the Bad Beat Jackpot, the players must lose in a hand where they hold a Four of a Kind Deuces, or a better hand.
Both hole cards must be included in the Bad beat hand, as well as in the winning hand.
The Bad Beat Jackpot will be divided among the players as follows:
20% player with Bad Beat
15% winner of the hand
12, 5% players at the table
12, 5% players at other BBJ tables
35% reseed
5% fee
The hand must go to a showdown in order to qualify for the prize.
Players sitting at multiple bad beat tables will only get one prize. Players who are sitting out on a BBJ table when the jackpot is hit will not qualify for a share of BBJ prize.
BetOnline management's decision is final regarding the authenticity of a "Bad Beat".

In case of a dispute, the decisions made by BetOnline will be final.
Terms and Conditions can be changed at any time by BetOnline management.

Please see BetOnline’s General Rules for additional Terms and Conditions, which apply to any and all promotions.”

Their promotional page states this:

“The larger the jackpot, the easier your chance to win!

Take a seat at any of our designated Bad Beat Jackpot tables (look for the yellow star), and if your Four of a Kind Deuces or better gets trumped by a better hand, you and all others playing at Bad Beat Jackpot tables will share in the sweet jackpot:

20% player with Bad Beat
15% winner of the hand
12, 5% players at the table
12, 5% players at other BBJ tables
35% reseed
5% fee

Plus, as the jackpot grows, we will periodically make the qualifying hand easier, increasing your chances of hitting the big one!”

From my understanding it seems I qualify for the 20% payout!!!
At the top of the table I was playing at it had a yellow star and after the star it said “100,000 Bad Beat Jackpot” and then had the numbers “$243,592.36” after that. In my understanding of the rules and past winners of the bad beat in cash games, I’m entitled to 20% of either $100,000 or $243,592.36k ($20,000 or $48,718.47) Please let me know if anyone else has any other explanation. I wrote the following e-mail to support as well as live chat and called them to explain the situation but have not gotten far.

Below is my email and their response and my response back.

1st Email:

“Hello and I hope you are well.
I believe I hit the bad beat jackpot yesterday at a 1/2 NL Hold Em table. I had k7c vs 65h on a 3h 7d 7h 7s 4h and we went to showdown with more than 4 players dealt in the hand. The hand number for your reference was 716634975

Please tell me. How do I know if I won and how long till I get my payout?

Thank you very much for your time”

After getting a response that they were going to escalate and get back withing 24 hours this was the Response from BetOnline management:

“Hello Eric,
Thank you for contacting us! This is Barry Scott from Player Services, hoping this email finds you well.
This email is to kindly inform you that the account received a total of $866.55 for the Bad Beat Jackpot payout which was calculated correctly, need to clarify what does not understand when it comes to the payout so that we can advise the breakdown, total buy in was 674.54 for the whole tourney and total paid out was 866.55

Thank you so much for choosing us, please feel free to contact us by replying to this email, initiating a Live Chat, and/or calling to 1.888.426.3661, have a nice one!

Regards,
Barry Scott
Player services”

This didn’t make sense as I was playing a cash game and I think this may have been intended for the wrong player or he is very confused. Here is my response to that email:

“Barry thank you but that's not correct. I played a cash game when hitting the bad beat I should get 20% of $240,000 which is like $48,000. THIS WAS IN A CASH GAME NOT A TOURNAMENT. Please have someone call me. I was the loser in the hand and should get the big amount. In your rules both hands have to play, which they did. 4 players have to be dealt in, which they were. The hand went to showdown and I lost with quad 7s with a king kicker and the minimum requirement is quad 2s. At the time of the hand the jackpot was a total of $243,592. Please explain further on why I'm not getting paid the full amount of 20% when I qualify for it?

Below is from my previous message explaining the hand as you can see the hand was in a cash game.

Please advise further,

"At a 1/2 NL Hold Em table. I had k7c vs 65h on a 3h 7d 7h 7s 4h and we went to showdown with more than 4 players dealt in the hand. The hand number for your reference was 716634975””

2+2 peeps, what the **** do I do now haha? I have tried tweeting them both on their public page and privately, called, emailed back/forth, and tried live chat, which was a joke. I’m feeling more and more as days go by, I’m getting screwed out of this money. This will affect my decision to play long term on the site as I put in a lot of volume and want this to work out. All help is appreciated. I just want to get paid and move on grinding…

Thank you in advance and GL all!

Read post #1766 from the thread in the link below and the following replies related to that post. I believe your situation is the same and you should be entitled to the payout share as well as everybody else at the tables at that time.

https://forumserver.twoplustwo.com/2...6/index71.html

This is the most likely cause of the issue...
I have no idea if the situation has been rectified for that player yet, but the coding that triggers the bad beat jackpot and/or the terms & conditions on the website do not appear to have been properly changed yet.

Thank you very much. Hopefully a rep on here can help me get to the right person and get paid! If they don't have it in their terms and conditions and I'm assuming this situation has came up before where someone has complained about this. They elected not to change their terms and conditions. So in my understanding I don't have to have a pocket pair to win as long as other stipulations are met. Which in this case, they were. I'm glad it seems the community agrees from previous posts.

Mike the same happened to me on 2/2 and I am having the same issues. Can you help? See https://forumserver.twoplustwo.com/2...-paid-1785823/

It means that he must have 77 in his hand to be paid out on the BBJ. This is a bad beat, sure. But not eligible for the BBJ which is why there is no animation or anyone receiving a payout.

Read the Terms & Conditions. It takes 5 cards to make a hand. Nowhere does it state that you can't use your 2nd hole card as the kicker when you have 4 of a kind. It's either an omission from the Terms & Conditions or an omission from the programming that triggers the bad beat jackpot. Either way, until one of those is rectified the Terms & Conditions on their website indicates that this particular hand would entitle this player to a share of the winning hand of their bad beat jackpot promotion.

EDIT: Ah, I see that they did just add a pocket pair requirement in the last 24 hours, but it wasn't there at the time this player would have qualified.

Bad Beat Jackpot

#balling

I assume you're either primarily a tournament poker player or you withheld from playing at the cash game tables while they remedied the preflop rake debacle.

That assumption would be correct. If I played cash, it was to hit rake requirements for a promo. Online cash games are just too easy to cheat these days.

Just thought the email was funny.