I also play on Chico some. What I noticed is that a lot of players have connection issues there(I dont). I see them sometimes timeout bc of that sometimes they come back in time. Do you have regular connection issues there aswell?

I won't lie, last night was my first night ever playing poker on their network/software. So no real sample size but didn't happen before or after. Even so though I assume all these poker sites have the disconnection protection how pokerstars does?? Maybe not though.

Didn't play much longer after this happened last night, stayed at table while I was talking to support because I was afraid to leave until they confirmed to me they had hand history.

Hi DevoGKT,

I sent you a private message.

I want to assure you that BetOnline have done nothing in anyway whatsoever to influence this hand.
I will try my best to help but I unfortunately do not believe this will influence the final outcome.
It seems you lost connection and your hand was folded, I know this sucks as obviously at no point would you ever fold your hand had you been connected to the client.

I will try and help as best I can.

Kind regards

Mike

Received the DM and responded back. You don’t sound to hopeful which I understand. I can only hope for the best at this point. I hope as a poker community everyone clearly sees the way the hand would’ve played out...

Bad Call preflop... bad turn fold!!! LOL at people posting disconnection bad beat.. you shouldnt get paid IMO specially if you were the only disconnected player at the table...

lol

have you guys considered Mike probably gets a cut of the bot winnings? he get's bonus % based off how many players complain in the forums and yet don't withdraw their balances.

Credit where credit is due. Mike is excellent at what he does. making new comers to the thread think he is well meaning and helpful.

if 3 bots take $18k from the pool, Mike probably get's like a 10% cut I'd guess.

+1 . I took my roll off a while ago. Don't do it, give your money to someone else. Mike I'm pretty sure is like the nephew of the site owner or something. Probably a family business model. How else could someone be so good at lying to the public/ He's family, that's why. Because he's certainly not getting they paycheck huckabee sanders got for lying for Trump

Damn Devo.. makes me want to stop playing on Wifi that would be brutal

troll is strong in this one.

Yeah, I'm just trying to ignore comments like that and pretty much just refreshing my emails and dms. Hoping for the best but preparing for the worst.

Anything less than immediately shipping you around $7k as a comfort deposit will just reinforce what everyone already knows from years of following chico reps in threads.

That they take their player pool for granted and are just in it to take as much money as they can before the inevitable end of their corrupt and illegal business model.

An act such as this would be seen positively by every reader of this thread and many more beyond.

I doubt Chico has the customer service or pr team to understand this though

I hope they understand the optics of this as well. They eventually will pay the bad beat out and clearly it should've hit last night. I don't believe they are trying to rob me or singled out this table for whatever reason. I truly believe there was just an issue with the software and it was the worst possible timing ever... I'm still sick to my stomach over this, don't expect this feeling to go away anytime soon

i've noticed something odd about the betonline bad beats. it's the same avatar in each seat every time.

https://m.youtube.com/watch?v=Z4uY43PI068

https://m.youtube.com/watch?v=meXHWoQ2ZSg

https://m.youtube.com/watch?v=_XLmLcy_msg

https://m.youtube.com/watch?v=M60yc8RmZ5E

https://m.youtube.com/watch?v=cPsLolyTZLc

https://m.youtube.com/watch?v=AGIC_SAXgMA

https://m.youtube.com/watch?v=0EKnAJYZV4A

Definitely interesting to see those. Although I'm not gonna get started with any of the wild conspiracies yet. Lol. Gonna just wait this out hopefully they get back to me soon.

Hey Devo! Please keep this updated, I sent them an email yesterday but they didn't respond! Definitely was a bad beat hand and they have to pay us! At least I hope so

Hey Shara! I'm glad you found the thread! I really hope they do rectify this. It's clear as day! I will be updating as I learn more. Gonna give them the benefit of the doubt until proven otherwise!

they aren't paying you man, sorry. you disconnected during the hand so it didn't conclude in the way the BBJ has to. they didn't do it to scam you. and the optics doesn't matter as nobody will really care. we all know this site is exploitative and scummy and yet people still play it because there are fish and there's the dream of hitting the BBJ.

Nice, a bot winning more than 17k in the last video
Absolutely disgusting

The more I replay the hand over in my head and think of what happened I don't think it was an actual DC. It came back to operational by the river after my hand got mucked. I truly believe the software froze up for what ever reason then my hand got mucked by the timer. I've scoured the internet today reading countless posts of people sharing their experience with the software and it seems that is actually half way common the their software. Not sure if there is any way to prove this but I just hope and pray the way the hand history played out there was literally only ONE outcome to come from the hand

honestly tell me why do you think they should pay you? if you say i am a troll... Like i feel bad for you man... but if a poker site pays someone for a hand they didn't go to showdown would be ridiculous...

By what method were you playing? PC/tablet/phone? Were you on hardlined internet connection, wi-fi, or 3G/4G? Sorry to sound like a bummer in the last post I just find it tough to believe they are gonna give out the BBJ due to this hand. Hopefully they find it in their hearts to compensate you in some way.

On a laptop through wifi. Been living at my family business since april first. Had to unfortunately lay off all our employees but I still need to be open 24/7. Internet isn't an issue though I have business powered internet. I didn't have any connection issues before or after and I've been playing tonight for well over an hour with 0 issues also. My laptop is an Alienware gaming laptop. I used to game professionally I have a beastly desktop pc and a legit laptop. Not a hardware issue. Not even 5 months old. Have the receipts. The more I think of this I was not DCed from the table long enough for it to have been an internet DC. Never would've made it back in time to see end of hand. The whole software froze and I was spamming the call button with my mouse and it wasn't even clicking. Just FROZEN which makes me think it was a software/platform issue on BOL. Then everything unfroze my buttons were gone along with my cards and I was watching the hands be flipped over.

Last night when I made the video I was so enraged and seeing red i just kept saying disconnect but I don't believe that was the issue at all.

I truly believe it was just the worst possible timing for software lag/freeze.. literally ever. Cost the whole table and not just me. Which is why when you see the hand history and you see me call the $11 and the turn comes the Qspade in my opinion the hand is over. Quads vs Straightflush even with the full house in there also (thank god otherwise we never see the showdown) No one is ever folding the hand is so clear with what would've happened. That is why I believe it should be paid out. If it happened BEFORE I called the $11 that changes everything. Could easily say I was going to call and didn't but I did call and the Qspade hit the turn.

You seem like one of those scummy bitches that hopefully gets taken to the back of some dark alley and has all their fingers broken one by one.

It's pretty simple, really. There is a 98%+ chance it was a software or chico internet failure. Whatever fair % you wish to give to that fact, should then be the multiplier of the payout. If Chico management wants to say it's a 10% chance it was their fault, then they could pay out 10%. But every person reading these posts knows that % is way above 50%.

It wouldn't be ridiculous at all. No person on the planet would fold a st8 flush in that spot. There is a 0.0000001% chance he was so new or so ****ed up on meth that he wouldn't know what he had.

If Chico doesn't compensate at least 10% then they're showing everyone they are still just a trashy corrupt illegal site.

And 10% is being verrrrrrrrrrry conservative.

makes zero sense that if gets paid he gets 10% either gets paid fully.. or he doesn't... but they will never pay a hand that didn't go to showdown man...

This would be like a casino poker room where some 75 year old man who is "grandfather poker" - sitting in that chair every day of the week for years just to play poker and chat with the cute waitresses and tell his half-dementia stories etc - ups and has a heart attack right at the table and flips his cards over for all 30 tables to come and see that he just had a heart attack the exact moment he hit a st8 flush. Then for the guy with KK to show his hand as well. Any reputable casino would pay the guy at least something. Because you would have incontrovertible proof he is experienced enough to know what he had and the heart attack was beyond his control.

NOT paying out that table for a portion of the bad beat under that situation would cause an extreme uproar at that casino room. As it should.

I don't think anyone here is suggesting to pay out the entire BBJ total. But this is the most extreme case of bad luck I've ever seen in my lifetime so far in terms of poker, very much similar to the above analogy I think.