Mike,

just want to share my experience with ur online support.

What is that story about? Yesterday i have sent list of bots with all stats(what u allways ask to do Mike) i uploaded ~20 of screens for all bots, wrote all specifics about them and sent to to ur email. Made ur work for u. But i havent get any reply even standard reply that u get my email, so today i went to online support to make sure u getthat email.
So there is my online support experience:


at 11:06, May 18:
also, i sent email with list of bots and evidences to ur support, but i dont get any reply even automatic reply, can u check if u get that email? Read
at 11:06, May 18:
or should i send it to some specific email? Read
Justin
at 11:08, May 18:
The available agent will be attending your email please be patient V.

at 11:09, May 18:
i sent it yesterday, that why i asking about it today Read
Justin
at 11:13, May 18:
Please be patient sir, we're currently experiencing a high volume of emails. Apologies about that.

at 11:13, May 18:
can u just confirm, that u have it or not? Read
Justin
at 11:15, May 18:
Which email did you send it to and which email did you send it from?

at 11:15, May 18:
support@tigergaming.com Read

at 11:16, May 18:
from email that is registred to that account Read
Justin
at 11:19, May 18:
Thank you, please allow me a moment Sir.

at 11:41, May 18:
can u confirm u got email from me? Read
Justin
at 11:43, May 18:
One moment please V, I will confirm just now.
Justin
at 11:46, May 18:
We haven'te recieved any email from v.

at 11:46, May 18:
do u accept images uploaded into email? Read

at 11:47, May 18:
i sent it yesterday Read

at 11:48, May 18:
where should i send it? Read
Justin
at 11:48, May 18:
The correct email to use is support@tigergaming.com

at 11:49, May 18:
is it the SAME one that i SENT it before? Read

at 11:49, May 18:
whatever dude, check it again please, just sent new one Read
Justin
at 11:52, May 18:
A moment please.
Justin
at 11:54, May 18:
I got the email I will now need the game hand numbers associated with the claim so we can further investigate the matter.

at 11:54, May 18:
WHAT THE F*** U HAVE ALL SCREENS WHY THE HELL U NEED HAND NUMBERS? Read

at 11:55, May 18:
DO U UNDERSTAND ANYTHING IN POKER? BOTS? WHAT STATITSTIC MEANS? Read

at 11:55, May 18:
CAN I SPEAK WITH SOMEONE WHO UNDERSTAND ANY **** IN THAT? Read
Justin
at 11:58, May 18:
In order to to escalate this matter we will need you to provide us the hand numbers V,, so we can launch an intense investigation.

at 11:59, May 18:
DUDE REALLY Read

at 11:59, May 18:
GIVE ME SOMEONE WHO I CAN SPEAK WITH Read

at 12:00, May 18:
cause this is the worst support experience i ever had Read

Justin
at 12:01, May 18:
Apologies about that V, but for our team to be able to investigate this matter a hand number of the games in question is needed.


at 12:01, May 18:
JUST TELL ME HOW U GONA ANALYSE BOT BY 1 OR 2 HANDS? Read

at 12:01, May 18:
HOOOOOOOW? Read
Justin
at 12:02, May 18:
That is the internal information V.

at 12:02, May 18:
u need to look 10.000 or 20000 hands to make any conclusion, THAT I MADE FOR U, I MADE UR WORK and SEND U SCREENS with RESULTS. AND U FOR GOD DAMN SAKE ASK ME FOR HAND NUMBER? Read
Justin
at 12:03, May 18:
I will still escalate this matter V regardless.


I really hope Justin will have long and wonderful life, but in other place, not in online gambling support.

Mike, please, make sure that email hit the right person who understands what info is inside that email.

Thx for u time reading this.

Got a reply to my email with all bot's details.

Good day V.

This sis Noah form Customer Support, trust this email finds you well.

Thank you for your query received, I would like to apologize for the inconvenience caused.

Regards to your query we do need the hand number you were referring to in order to investigate these p[layer you cliam that has high float %.


Regards

Noah

Im happy to see mistakes in his email, that makes me think thats not a stupid copy-paste phrase.

What im upset to see, is the same braindead\useless question from Noah.

my answer to Noah:

Can you tell me why do u need a hand number?

How can u get info about HIGH FLOAT % by single hand? PLEASE ANSWER ME THAT QUESTION!!!!!

Did u watch screens that i attached to email?


p.s. if u dont wanna see all my conversation with support, let me know, ill stop posting it.

I took my money off and am done playing here. Mike is a joke, this site is a joke, and I'm sure we'll find out in the coming months/years in the poker industry this site was as crooked as the UB's and AP's of the world.

I highly recommend anyone browsing this forum and trying to decide if they should deposit here to quietly hit the back button and never give these guys your action.

Hi MF,

I sent you a message and explained that the info has been sent to the correct department.
I understand your frustration with customer support, but most of them I presume have no poker experience and are simply following guidelines and trying to resolve basic issues.

They should obviously be trained in dealing with queries like this by simply passing it on to the correct department.

I will chase the investigation today, but I also explained in our message that you would be contacted any a new team to help improve Betonline in this area.

Kind regards

Mike

^^^^ This guy is a big reason why you should take your money and run from this network.

Don't put your money on this network. Run fast.

Mike,
U have more than enough of evidences to start ur investigation.
When u start doing anything?
Would be nice to see u freeze all bot's accounts for start.

Hi mf,

I am a representative of Betonline, and we set this forum up to open a dialogue with our players to make improvements in all areas. It may take time but we are making huge strides to close the gap and make Betonline a great experience for you guys.

We are working hard to do exactly what you want. We are actively and openly trying to ban all accounts using prohibited or banned software.

There are procedures that we have to follow and this whole situation is not an easy one to deal with for any poker client.

I understand the frustration but all I can do is assure you that it is being worked on.
I like you want to see results quickly, as it makes everything run smoother.

Kind regards

Mike

Mike the problem is you are talking but saying nothing. ETA, side results?

I've never paid attention to rake tbh, but decided to have a look.

Is 34bb/100 normal? This is PLO10-PLO50

The rake is a bit higher than most sites at most stakes and the percentage of rake taken is highest in the microstakes on most sites. A majority of poker players lose money at the tables. The rake taken just adds about an extra 10bb or more to the amount they lose.

Thanks MCA.

PLO10 and PLO25 is brutal with 30+bbb/100 rake and at least one 18+bb/100 bot sitting at all available table at all times.

I know the rake is high, but I'm assuming there's some kind error in the calculation if you're trying to determine the total amount of rake taken per hundred hands by looking at those stats from the entire pool of players.

Set the rakeback percentage to 100% in the settings and then place the rakeback stat on the report line for an individual player only. That will tell you the total amount of rake a player has played. You can then divide that by the number of hands they've played and multiply it by 100 to see the rake paid per 100 hands.

You could also double-check that number by transferring that player's entire hand history into another tracker to see what number they're giving you for rake per 100 hands.

MCA, thanks again. Very Helpful.

My rake #s using the process outlined above:

PLO10:
15784 hands played
$460.55 paid in rake
29.1bb/100 rake paid

PLO25:
26302 hand played
$1769 rake paid
26.9bb/100

PLO50:
8475 hands played
$1043.14 in rake paid
24.6bb/100

BOL Mike,

I will send you a pm, but I want to post in here as well:

At PLO25, there are 3 players that I STRONGLY suspect are bots:

sledak
Salat
Shipa

Below are stats:

sledak


Salat


Shipa


And of course, the biggest winners this year at PLO25



All Play very high volume, have very similar stats and similar winrates. All have very similar stats to the PLO10 bots. Their winrates are lower, presumably because the games are tougher. Also all don't really venture outside of PLO25 much although sledak and Salat have mixed in some PLO50.

If I'm wrong about any of these, i'd certainly feel bad and apologize, but I'm not wrong.

I'm also leery of 3 or 4 of the regs right beneath them on the leaderboard, but the tendencies are different enough that I won't include them.

Also, all of the suspected bots are allergic to the straddle/RIT tables. None of them will sit at those tables.

Happy to help, bro!

Doubt anything comes of this but I am happy to see a designated forum spot for Betonline. I won't lie I was shaking after I realized what the **** happened.

Not sure anything will come of this but hoping they care about their reputation I would sure hope something does. Especially since they rake for the BBJ.

I did talk to support, they said they are going to forward it up the chain for further review so I really hope they make this right... I hold out hope they do the right thing

https://youtu.be/GenL0F7DfI0

I am going to also post in NVG for more exposure..

Just had this happen a .50/$1 table.. Hit BBJ but got "DCed" right when I hit call... came back to see the pot scooped to quad kings when I hit the Straight flush on turn.

https://www.youtube.com/watch?v=GenL0F7DfI0

I did talk to support they're going to review it.. chances anything happens? Im ****ing sick to my stomach right now..

Ok I wanted to clean up my other post but don't see an edit anymore Mods if you want to remove it that'll be best. I've had time to cool down from my initial rage of realizing I just lost out on 70k. Video below of Hand history and clear proof of me calling and turning the straight flush before software either freezes or DCs.

I wanted to make a new thread and just say I reached out to BOL and dmed Mark on here and hope to get a response. By no means do I really believe they intentionally scammed me out of the BBJ but I was so enraged at first I just was talking so fast with out taking time to process what was going on really.

I hope with the awareness from this forum and some discourse and obvious investigation into what happened that not only will it get resolved for me but the other players at the table who were also affected.

https://youtu.be/GenL0F7DfI0

holy **** if real lol

Man. I would cry real man tears. I don't know if something can be done, they may try to say "well it technically didn't go to showdown so we don't have to pay"

BOL has not been the best when it comes to the players, skimping on rewards and what not. I wouldn't be surprised if they skimp on a huge BBJ payout as well. Basically it may come down to the spirit vs letter of the law. Fingers crossed for you OP

@betonlinemike this seems like a great time for you to talk to your people about turning our unusable player points into money or tourney dollars.

Appreciate that. It’s 100% real. I’m 32 years old and have been playing poker for a very long time and never have I been so tilted/anxious/scared after I realized what just happened to me. Sick sick feeling not in a good way

Totally understandable. I dont want to get your hopes up however I really don't see a scenario where they wouldnt give you the money. Lets play out some scenarios :

1. They have some mechanism on how to dc someone so that the BBJ is not reached. (Why not do it preflop? Is the randomizer pre determined before the Hand starts or does it randomize the flop after the last action?) Eventually someone would notice that and they cant just ramp up the BBJ indefinetly. So where is the value for them there? (The only thing would be Players from inside only being allowed to empty it but that would be extremly tinfoilhat style since it would also involve a lot of people so it is extremly unlikely I guess)
2. After being super lucky in that Hand u got immensely unlucky with the DC. (Even here I think they will give u the money since it would def be a lot of Bad Press for people to even consider Scenario 1 is a possiblity) And also what do they have to lose? Its technically not their money.

Thoughts?

Yeah I don't think it was something done maliciously or knowingly, just what ever crazy circumstance. I hope you're right. I clearly call the $11 and turn the nuts. The board reads which tells you your hand on the felt K-9 straight flush. So at that point the hand would've played out exactly as intended. I get DCed and I even reconnect before the pot gets pushed to KK. It was such a sick feeling. I can't do anything at this time other than to bring awareness to it and hope they handle it correctly.

I am very lucky or unlucky maybe that the guy had 99 and we got to see showdown. What a sick 3 way hand and if 99 wasn't there none of us would've known for sure what would've happened but since it went to showdown its clear as day.


They did acknowledge to me last night on my support chat that they had the hand history, where I admittedly wasn't very pleasant, not making an excuse for me being an ass but I initially saw it as a scam and was FURIOUS. So hopefully now that I relaxed a bit, they reach out to me.


I will update this thread as I learn more. If anyone has questions or comments leave them here. I will be refreshing every 10 minutes I'm sure