did they removed fixed limit???

Hi Guys,

I just wanted you all to be aware that just this morning I have sent through again all the names and reports that you guys have sent me on suspicious accounts from within the last 6 months.

I always encourage and ask for information to be sent to me privately, so as to avoid any possible conflict.

Whether you all choose to believe me or not is up to you, however BOL opened up this sub-forum to interact with the players.
Why would we do that if we did not want to improve things? we open ourselves up for these types of discussions so that we can improve the situations.

I have always been clear and open with my personal views. Just like you guys I want to rid the site of anybody breaking the regulations or using prohibited software.

So it hurts personally when my integrity is questioned.

Yes this is your outlet to vent and make us aware of situations but please be constructive.
This is the time where you have a representative passing information on directly to the people making decisions within the poker client that the you are using.

This is a great opportunity for you all to influence the poker environment you choose to play on.



Kind Regards

Mike

Hi maberr5322,

Yes there will be updates soon and yesterday I re sent every single suspected account to be checked over through a new system.
I May not be authorised to list names and accounts, but I can tell you there will be visible improvement.

Kind Regards

Mike

This is good news and hopefully in the right direction. Nobody is questioning your integrity by the way. What we are questioning is why this gets dragged out for months when there are multiple accounts that are so blatantly bot or using illegal software stealing money day after day.

Holding all the lobbies again today. Maybe since they keep all the funds they confiscate they’re letting him spin it up a bit before they do anything.

Why doesn’t betonline mike address this issue instead of ignoring it. I’m new to betonline. But it’s alarming to see the rep ignores all the issues in each thread and gives the most generic responses.

https://ibb.co/QN1CKr2

I was enthusiastic until I opened betonline to find every 25nl table sitting with 3 of the most blatant and consensually thought to be bots sitting at every table. Like this for hours today. Playing a table with one bot is doable, but 3? Suicide.

At least it's consensual.

Hi Thegrinderr,

Would you like me to lie to you? or would you like me to give you information that is factual and accurate that I have been given.

2 days ago I re sent every single piece of information you guys have ever sent to me on suspicious accounts. Accounts using prohibited software, bots, seating scripts, anything strange at all, to be checked again through a new system that we have implemented.

I posted this on 2 parts of our forum.
I will not send a generic response to the forum because that is not how I personally work.
I always encourage information and dialogue to be sent privately with these matters so I can send it personally to the security and poker team.

I know it is looked at and treated as high priority.
I just got off the phone to my boss who is currently walking in to a meeting discussing these matters as I'm writing this.

The only thing I will say is that whilst I understand your frustrations on the forum, this is an issue that involves the whole of online poker.
Software is evolving and methods are changing.


I can only be honest with you guys and give you the information that I have or that I am allowed to give you for security reasons.

I am trying my best to help our poker community and our client grow and become one of the best places for you guys to play, and rid the client of anybody using any prohibited software.

Please if you have any information just send me a private message with screenshots, stats anything you have.

Kind Regards

Mike

Your security service is a disgrace to the industry. If my case remains unchanged - you are just scammers, if you call a spade a spade. And precisely, the fact that you did nothing, although you promised to help somehow, says that you are for one thing. You can 't help but realize that in my case, there were violations of even the freezing procedure and a bunch of other factors that are visible to the naked eye. If you Mike were really fighting for integrity inside your site, you would have handled my case.

Really good to know that these completely obvious bot accounts that everyone keeps telling you about are being treated as high priority. That's good to hear. And we all know how productive those VIP points meetings went, super pumped!

Hi Crocken,

To accuse somebody with no proof is exactly the opposite of what our security team does!

I have gone above and beyond my duties to try and help you and your unique situation.

I had asked for information regarding your account which was not provided in any great detail if at all. That was info for me personally to help aid your cause and still I continued to try and help you without it.

I have not blocked/deleted/screened any of your messages, always encouraging to send private messages (easiest way). Even though many times, even other people on the forum asked you to stop always reverting the discussions back to the same case.

Please can you send me a list of every single program or software that you have running on your desktop during a session. Some programs maybe running in the background but not actually open. send this privately please.

As I said previously I will do my best to help and I understand your frustration.

Kind Regards

Mike

Mike, let's take my case to the public and see online my arguments against your reaction and what you will say. It is in your best interest to finish this case and either provide convincing evidence or restore justice. You can even provide evidence not to me , but to people who are active here and I trust them intuitively, for example, MCAChiTown - it is clearly neutral and has a reputation

1. My situation is not unique, as far as I understand you in February did exactly the same thing with the player onpooka. Onpooka plays for 16 days in February and leads in iron man, then it is frozen for VERIFICATION by the SECURITY SERVICE, and when I spoke to him it was the 10th day of verification - you thus technically deprived him of his chances for prizes. His case is 10 days , my case is ONE DAY In any case- the leader of iron man gets a freeze at the end and loses prizes - a great approach. Just a fact ( you have a recording of the call ) - I was checked on January 15, after which they paid the money and said everything is OK, I offered to record everything on video, if necessary- they said everything is OK, do not.

2.If I were a fraudster-you would not unlock my poker with a two- day notice , withdraw money and leave the sports and cash register-fact number two, it is simply impossible ( do you give money to fraudsters and allow them to use your services?)

3. The third fact - the first freeze is the result of suspicious rapid captcha entry at the table - and this was directly said by your employee. This freeze could cost $ 1,000 (15 hours ban active race stage). Do you seriously admit the idea that someone might have a special auto captcha program that is needed a couple of times a month when you withdraw money? I'm just trying to show the obvious impossible stupidity of your security service

4. I didn 't understand about the information for you - I didn't give it to you ?( I sent everything you asked for) or the security service didn't give you when you were supposed to meet her. I also made huge posts with all the little things that are possible. I don't know why I 'm freezing. Now you give a hint about using the software - but this does not stand up to criticism.My results in January are minus ~1600$ and the only reason for such huge disadvantages is that I played myself in daily hours of stress , and not with the help of software and why did your security service detect it on January 23, when you made a request, and on January 15 said that everything is fine, do not need a video ?
It turns out that your security service positions me as a super professional with banned software playing nl25 having both autocapch options and software assistant? in a huge minus and which has passed checks before. And continued as an idiot to use software that is reflected in the processes when there are no competitors in the iron man race? This is RIDICULOUS. And only SPEAKS about what I'm talking about your security service-absolutely incompetent, and if it was such- would not play bots on your site for 3 at the table
I have already said a thousand times that the only software I used on your site in January is Hand2note. (before that, I used a flopzilla and watched pre -flop charts - this is even allowed on PokerStars)

Also, on January 14, I received a newsletter from you with a warning - and after it , I carefully checked all the processes and even deleted the flopzilla just in case. I asked other players at the table if they received such letters and they all said Yes. I also have a Skype conversation with a couple of people , where you can see that I'm just outraged and at a loss what this nonsense is and already at that moment I began to suspect that you want to steal my prizes and not pay ALL the MONEY to ONE PERSON and invent reasons
[IMG][/IMG]


LET's PUBLICLY ARGUE AT LEAST ONE of the FOUR POINTS and say that this is normal practice and everything is logical


I have nothing to lose ( would a fraudster be so cut for prizes if he violated or did the software do it for him ?)- I claim and swear that your security service is either completely incompetent or in General your network is engaged in deception (bots on the contract , ban honest players who win all prizes and cause a huge negative from the fish and it is more profitable for you to ban such ) in any case, you are working dishonestly

And if you work honestly-then you should be super interested in understanding how it happened that you froze an honest account, because the facts are all on my side

And I will not write anything more to you in private, I see that it does not make sense and you all boil down to the fact that the security service says that there is a reason. I would be in their place, sitting on a salary and doing this, too, would say that everything is OK. My chance is only in publicity and in the fact that you really do not play in public, but want to correct this nonsense. Nothing has changed in a month and you have not given any information other than promises. Your security team took 1 day to kill me.the only point in this speed of freezing , it is obvious to me personally- the game in public and show that you are fighting with violators and I am a super perfect candidate

P.S.Here's just to post 31 emails in January, when I mistakenly sent you my ETH to your wallet and how you work, it's just another fact-where your level and "honesty" is visible , until I connected the Manager - you tried to steal this Deposit and wrote that it was gone, or answered nonsense. Just this one correspondence, if it is published, will discourage the desire to contact you

BUMP.

Have you or is this just a glitch?

Crocken/teote, what are you even looking for?

If I understand correctly, your account was frozen for a few days, but is now back open, correct?

It sucks the way they went about it, and I agree it was not optimal, but when you are averaging 13+ hours a day for a whole month, sometimes playing 20+ hours a day for a few days, etc. you have to know that it looks quite sketchy and of course your account will come under scrutiny. They did their investigation (which again was probably not the optimal way to do it), found your account to be ok, and reopened it.

I guess you are claiming that the account freezing cost you a few thousand in prizes? If that is your beef, then get in line. There are hundreds here with a more legit claim to lost rewards in the way of their VIP points becoming worthless overnight. I personally had about $2,000-3,000 worth of VIP points at the time they were suddenly deemed worthless (when 99% of uses for the points were slashed).

And we have a much stronger claim b/c we actually earned those points, whereas you can only theorize that you would have won the races. In reality, any # of things could have happened. One of your competitors might have been ready to make a push in the final stages of the race, you could have gotten sick or had health issues b/c you were putting in ridiculous volume, etc.

Anyway, my point is that BOL doesn't really care about making things right on these issues and you would probably be better served saving your energy for better uses. In any case, you have made the same claim a dozen times in these threads, it's there for BOL to see if they want to take action, there's no need to repeat the same thing every couple days.

No, now i have ban poker (sports/casino and cahsier - ok), my account was frozen on January 15 for 15 hours (due to the rapid entry of captcha in the employee's opinion, this freeze could cost $ 1000 in the leaderboard for a week) At that moment, I already realized that they were idiots and was ready to record on video and already started looking for a camera, but when I called I was told LAUGHING KINDLY that everything is OK and I don 't need anything and I relaxed. And the second time banned on January 23 after the publication of Mike a message on the forum and within a day were removed from the leaderboard, and I was told that they only start an investigation. January 31-received a letter that the final ban, and a day later that everything is OK and you can play. And when I started demanding prizes through the Manager -they finally froze me and now I'm in the freeze. I won the race not in theory, but in practice, no one caught up with me and it was impossible - the rivals gave up a long time ago. I absolutely agree that the test is necessary and I was ready to record a video and set up the camera that day and even recorded a call from their support with which it all started, it shows that I am testing the camera and such a match. I just don 't understand how it was possible to remove from the leaderboard in one day. I do not understand how you can freeze your account for verification in the final stage, when you have worked all month for this? Why didn't they do it in parallel? At the same time, I could easily record my entire game and my entire mode on the camera and they deliberately did not give this opportunity, but simply deleted it and then dragged the time until the end of the campaign to say that you were banned. I'm just 100% sure that this is a fake, and all the factors are screaming about it , and why they did it-I've already written a thousand times.I can 't imagine that any other room would make such an action where it takes a lot of effort and play and freeze the leader at the end . In February, they did the same with the onpooka player, who in January received 2nd place and$1,500. How can this be?

And understand the main thing - that I am an absolutely honest player who really lived a month in the destroying mode for this and in the end got this nonsense, so I shout so much about it , because it really hurts and the worst that can be imagined. And their security service just doesn't care - they do what they want and get salary for it.

betonlinemike Aren't you ashamed to be so disgraced yourself? You probably get paid for it. Does your girlfriend want to see you around like this?

9 months in. SuDDen, litvla, spiritlancer still being used as house bots. A dozen or so high volume regs who have verified those accounts as bot accounts. Multiple regs sent in an encyclopedia of irrefutable data that prove they are bots using about 10 different data points a 6 year old could understand.

RIP.

Hi Crocken,

I was not giving hints on anything, I was trying to help and come up with reasons the security department may have flagged your account originally.
This is me going out of my way to try and help you because I care about the situation.
There are lots of software/programs that are banned on Betonline and we have been updating security and ways of tracking this. This is the reason I asked you for the list.

The only thing I was told is that originally when they tried to contact you, whilst you were playing and had the captcha issue, it took 3 hours to respond. To which the security department was told that your English was not good enough to communicate with them.

I do not know why your account was reopened and then frozen again.

I will repeat that what I do know is that BetOnline security department does conduct thorough investigations.

I will continue to try and help and once again I could just delete your posts for spamming, but I have not done this because I am trying to help you

Kind Regards

Mike

The fact that you conduct a dialogue openly and do not try to moderate - you are a good fellow and save the face of the network in contrast to those who are secretly creating lawlessness

Look - you are a representative of the media you can tell this network and your security service-does not say anything about why I was banned and does not give you evidence and you seem to be in the dark. Agree again it looks like they just have nothing to say to you and they know that it's all rigged

I never had any problems with captcha - I always entered it and passed it correctly
As for the call it was 19.41 Moscow time on January 23 - First of all, this is an absolutely stupid reason to freeze an account if the person did not get in touch by phone. I called your employees for weeks and 80% of my calls were answered - that they are absent , etc. Even you spend quite a little time on this forum. And including that day in 3 hours -this Department said call back in 30 minutes and call Mike or Miguel, and in 30 minutes -said that they are not at work and call tomorrow. Although your time was 13.00 or 14.00

Two - During the call, I already wrote several times - an hour before I was brought a webcam that I ordered to record my game (I felt because of the captcha that appeared randomly, that I was being watched and again preparing an attack and wanted to protect myself). It was at the moment when I had one ZOOM TABLE open and I was holding the camera in my hands and testing how it recorded video that the call came. There was a Russian number, I picked up the phone with a camera in my hands, but there was such a quality of communication and spoke in an incomprehensible language that I was sure it was spam and just hung up. In Russia, spam calls happen all the time. Here is a recording of this call, it shows that I play 1 table nl10 and just look at the quality of the recording and at this moment the call is heard. Even if I answered, I still wouldn't be able to say anything, because I don 't speak English, but your security service doesn't care - it can 't even understand simple things. I often do not answer unfamiliar numbers at all , but this day I was waiting for a courier with food and thought that maybe he was calling

https://yadi.sk/a/1GLX0cR5H3J1Sg/5e2...cdef73a3914b66 Here is the recorded video moment of the call.
I also have logs in messengers - where I write to groups in a telegram and ask anyone who speaks English to help, because your security service wants to communicate ONLY in ENGLISH and does not have a Russian- speaking representative.
And the online chat you have during this period is always unavailable and it is impossible to write and say that I am looking for a translator under the client

Given that I haven't played poker since January 23, the answer is simple. Because I began to be indignant and ask where the prizes are and connect all representatives in Russia to my story and everyone saw that this is absolutely nonsense and deception and compromises your network even more and it is better to pretend that I am a fraudster. But this only shows how you have everything arranged-a mess and confusion. It's just moral and even physical abuse, what you did to me, so I can't accept it. It is in your best interests if you are fighting for your reputation to fix all this, to understand that it is impossible to work and treat customers this way, and you made the same move with the onpooka player in February.
I want to say it again and just shout about it even though it kills my chances of an honest attitude - in your security service, there are either absolutely unskilled people or scammers (who specifically for their statistics and indicators catch random criminals and say, here we are caught, we get paid for a reason)
The only question is -you are with them at the same time and this is a coordinated policy, remove the plus reg that captured all the shares that you would like to cover the maximum number of people , and not pay all to one or is it really a crime of one security service


And I want to make it clear again- I can write very rudely, because this is a translation, but I really got a strong blow and I have the deepest conviction that the security service did it very cynically and deliberately and I can not forgive this attitude and injustice, especially from the canadian network from which you do not expect such things that even in a closed game with criminals you will not get

Hi Crocken,


I will not respond to you on the forum regarding the situation after this.
Being rude to people always helps get what you want.

For the 2nd maybe 3rd time now I had asked for something to try and help you. Yet instead I got attacked again with another tirade.

I have an inbox, if you do wish to send the information and I will try my best to help you.

Kind Regards

Mike

Let's be honest - your strategy was to give me hope diplomatically and shut me up. But in fact, after a month and a half - you did absolutely nothing ( and ignored the last messages in private), although you have direct access to the security service and full information on my history. You said that you would meet twice with the security team and the boss and talk about my case. What is the outcome of the meeting ? no, it's been two weeks since that moment and you haven't written a word. Now you wrote about the call that this is the only information for a month and a half that you heard from the security service - I immediately gave you a record of this call and the reason why I did not answer and called back after 3 hours.The truth is that I'm telling the absolute truth and I'm a crystal honest player, and you and your room are cheaters who make money on players like me, squeezing all the juice and life out of them , and in the end throwing money at them . Y ou s till don 't understand how important this money was to me and what I was counting on, I've seen people in this situation do things much worse than rude words.

It's easy to be polite and nice when you get salary regularly in Chico and they don't cheat you.

Would you kindly care to comment on the sudden and unannounced removal of Fixed Limit Holdem tables from the lobby or do I need to insult someone first?

Put yourself into a Limit player's shoes for one second before writing another lengthy answer to someone else's concerns, please: Just imagine, for one second, the public outcry if you guys suddenly removed all No Limit tables, not telling anybody anything in advance about the issue.

I realize that FL might not be your core business, but what kind of company operates like that?

I think I will end my post or else I might get agitated. Thinking about it, I actually feel like insulting someone.

Kind of like the VIP rewards program?

Online poker sites. Good communication with their players about upcoming changes with advanced notice is not their strong suit. They seem to prefer to piss off as many of their players as possible when making changes.