Played 37K hands of 10z (the only boost game that runs). I haven't seen 1 account I suspect of botting playing. I'm not sure why this is the case but it makes me want to suggest turning all tables into boost, although people will understandably not agree.

Just another 4 bot image from yours truly. This is now 8 bots seen after Mike pm'ed me saying "Security has taken action"

You will notice SuDDen is still not banned. I'm 99% certain Chico uses house bots. I asked Mike if SuDDen not being banned was due to his own failures or Chico's failures. He failed to respond to that question.

After posting this 2nd image of Sudden clearly not being banned, and with Mike pm'ing me saying he and everyone he has spoken to at Chico want nothing else than to ban every bot account...I wonder if the correct actions will be taken or will more smoke be blown our way?

By the way, Mike has not pm'ed me or publically announced his passionate interests in gathering more information about the accounts that were not banned. I am awaiting with baited breath his unwavering affirmation regarding this situation. As he made it crystal clear that banning every bot account was at the forefront of Chico management's plans.

Perhaps everyone is simply on vacation right now. Understandable. They all must need a nice long break working around the clock every day to clean their games up.

Mike, the least you could do is post some pictures of exotic women in bikinis from whichever resort you have been recovering at.

Noob I understand your frustration but it really doesn't do any good to be rude, even if deserved which I don't exactly agree. It's not like being mean is going to kick things into high gear and suddenly bots will get banned because you were rude to the rep.

Personally I would just continue pointing out that they're not banned and leave it at that. Everything else is unnecessary imo.

The real problem is that things have became so bad for the online player that certain issues that should be seen as one way are seen as another.

If Betonline uses bots, then the site should be shut down and those facilitating it should be charged with a crime. That isn't being harsh and would have been seen as completely understandable 20 years ago.

Mike, I would be interested in playing here if you could summarize to me what the current goal is for these accusations. Also, how many bots have been shut down in the last 6 months?

Why does everyone keep saying this lol

Of course Mike, all the details on PM. Please note that I have talked to 10 different agents on live chat in the past 2 weeks because I was trying to get my money asap and yes at the end they managed to overrule their weekly limits for skrill withdrawals and paid the money. But about the VIP points they said there is nothing they can do. Also please note, that Travis from player services was in charge of the closing procedure and all they said is that they have to close my account because of my country s law but my country is not on the restricted countrys list. And also, the 10 agent I have talked to in the past 2 weeks told me that the notes on my accounts says it has been closed because of what I mentioned above. Something is very wrong Mike, but I understand that their poker environment is much more sustainable without players like me, maybe they will reach the goal in the future and have a bunch of breakeven bots and regs on the site and all the recreationals and badregs will be able to generate more rake then. Then their poker environment will be appropriate for the long term bussines. Mike I really wonder what the relevant team will tell you after this matter is escalated to the higher level.

thanks and have a good day

Well,have read last pages of this discusion and gonna write my opinion-how do I see this situation,because I have been playing at chico for about 3 years.

So,when I started to play cash tables at chico,immediately I noticed some suspicious players,who were playing with identical stats,in the same pattern,no tilt mistakes,and very long sessions.I contacted some cash players who were already playing there for a while and they confirmed that we are playing against bots.We started to collect evidences and went to online support via chat.After our conversation I was shocked of supports incompetent level.I waited some time while another person responded me and guess what.The same silly answers that we care about our players safety and it is very important for us,but when I say that bots are pumping out money 24/7,they said that there are no bots in our network.So during these 3 years I have tried to contact support many many times and everytime the same silly,random answers.
Now I still see bots that were playing 3 years ago,they feel safe here,their owners became impudent and bots are playing almost 24/7.With time new bots are appering and appearing and old one do not dissapear.
So now after all my conversations with chat during these 3 years my opinion spunds like this,there are 2 options:
1.)Сhico networks ownwers and all people who are connected with them are really dumb and do not want to waste their time to fight against bots because more rake is better.
2.)This option sounds more truthful.They pretend dumb,because they are the owners of the bots and are earning money and thats it.If is true,than they deserve "Oscar" reward.
Because I am pretty sure that during this time they have heard about bots from players thousands of time and still no changes,it is gettting only worse.

Hi Latgalja,

Whilst I understand your frustration, Since I joined BOL 6 months ago we have increased our efforts 10 fold in the security department. We recently acquired 2 new special members of the security team to specifically target accounts using prohibited software. It is not an easy process but things are improving.

The Notation of using in house bots its absolutely ridiculous, and I can only promise you that this is a laughable accusation.

We are actively working and always asking for as much information as you guys can give us. Stats, Photos, screenshots, whatever it is please send them to us.
EVERYTHING large or small gets sent directly to the security team.

I played online professionally for many years, I started playing 10nl and learnt and worked to move up the stakes. I understand everything you guys think and feel as I have been in your situation.

I unfortunately lost a lot of money on a site many years ago because they were actually cheating and stealing. So whilst not many of you know me, I do have quite a bit of integrity and our poker and security teams are working really hard to improve all areas.

Please send me a private message with all the info you have.

Kind Regards

Mike

Here you go. I've made it easy for you. Here is the evidence you need. Will you please ban Sudden and Spirit Lancer now or are these 2 accounts your house bot accounts? A couple players were annoyed I was being rude to you and encouraged me to just post the evidence and not attack you. Here is the evidence.

Well if we're posting "evidence" then here is part of what I sent Mike months ago regarding a ring of 10NL bots. They're still at tables everyday. usually 1-2 per table.



I moved up to 25NL & 50NL because the rake at 10NL is unbeatable. Im watching several accounts at these stakes which Im confident are bots. They have almost identical stats as the ring in 10NL.

If you have such integrity, why do you frequently choose which questions to respond to and which not? Whenever someone asks a poignant question, you seem to conveniently not respond.

If you had any real integrity, you would put your own job on the line. Provide a list of the things you are going to get fixed and a date by which you will fix them, if they aren't fixed by that date, step down.

All I asked to see was a list of the changes you have made since you started posting in this thread.

I read through the entire thread about two weeks ago and it seems all you do is continually repeat that you are working hard to fix the issues, yet there never seems to be any action, and this is dating back months.

Why is this?

I just deposited on the site and after reading all of this thread I'm hesitant to continue playing on the site--would you Mike?

Banning bots is one thing, but from what I've heard from others is that even when you do ban bots/cheaters none of the money is reimbursed. Could you clarify as to what actions are taken *after* known cheaters are banned?

Im not sure how I feel about that.
On one hand it would obviously be the right thing to give the money back to the people who got defrauded, on the other hand if BOL gets to keep they money they at least have an incentive to go after bots.
Either way, even if they refund chances that you'll get back the money are very low, the bot accounts always keep their balance very low, so if you lost some money to them chances are very high they already cashed it out once theyre caught.

The old security team (that was apparently 10x worse) at least banned a bunch of PLO bots 2-3 years ago. The bot owners just created a wave of new accounts the following week so not much changed, but at least they did something. The new security team has done 0 as far as PLO bots, but I guess we'll give them time and see if they actually care and are effective.

Re: reimbursements, like NIN said, they keep small balances, so there is not much to reimburse anyway.

BTW, as if there isn't already a mountain of super obvious evidence proving which players are bots, last night one of the bots got disconnected and another bot got disconnected at the exact same time, the only 2 players in all the PLO games who were disconnected. They then both clicked back in at the exact same time 3 minutes later. So it could be the same guy running a bot farm or they just play from the same location.

But we've got the new 10x improved security team on the job, so let's see if they can crack the case.

Soon maybe they can improve the promotions team 10x and announce the new VIP system before 2021.

Mike,

I'd suggest answering the two obvious questions if you dont want to be taken as a crook.

Is the points thing still not resolved?

Unbelievable

I figured I would help out once again. I have summarized every question of the last 3 pages into one post to which you can easily reply.

I hope you can appreciate that I am not able to talk about many things in this public forum.

One of the main subjects are accounts using prohibited software. The security department for obvious reasons do not want everything to be publicised.

BOL opened the sub-forum because we want interaction and feedback from our players. We chose to open this line of communication with you guys, so that we can improve things for all our players.

I have addressed many of these issues in previous messages. I am always here to help and you are all welcome to send me private messages so that I can assist in whatever it is that you need.

As soon as I get information I instantly relay that to you guys.


Kind Regards

Mike

I don't know why the answer to this question would need to be kept confidential, so let me repeat it:

Could you clarify as to what actions are taken *after* known cheaters are banned?

The answer is very obious.Many bots who were playing here for a long time have disappeared but new suspisious accounts are appearing almost every day.At least one account is appearing for sure.
Impounded funds goes to security department like a bounty because poor guys are working 24/7 to prevent cheaters.
Actually I think that there are no banned accounts at all,they are replaced to new ones.

I will say in the last couple days that there has been a noticeable absence of many suspicious accounts. Amd the table chat has been very positive about it as well.

Mike,there are thse same speech patterns in your answers as all your colleagues have,I mean those from live chat.No specific answers,no statictic,no nothing useful for players.Inconvenient questions from us u are ignoring saying some fresh bull**it about sub-forum,some kind of line for communications with players.
We have noticed that several old bots have dissapeared.What happened to these accounts ?Have you banned them or they decided to create new accounts ?This information shouldnt be top secret.Bots owners anyway are checking this forum,so know that are under target.

Only 3 bots out of 15 have "disappeared" from the 25NL 6 max limits. Believe me, I've been tracking them for years. A little more than a month ago there was a 2:1 ratio of bots to regs. I tracked this exact data for a week and found a list of 15 bots and 8 regs.

I sent Mike a treasure trove of undeniable data, much like the pics I sent above of the statistical analysis using HUD software, but far far more detailed.

I can say with 100% confidence that only 3 bots out of the 15 have not shown in the past week, these bots are dmitko, 1st_kolonier, bench18. Within the EXACT same report I listed Sudden and Spirit Lancer (as you can see in a previous post on the same page.) Let us be clear that just because dmitko, 1st_kolonier, bench18 have not been seen this does NOT mean they have been banned.

The current bots found at 25NL are as follows

Spiritlancer
Sudden
litvla
balabas
radiance
fishfingers
Tesla3
fireman
raspberry
Stalker36

new bot created recently

nightman2

That is officially 11 bots detected after Mike personally sent me a "victory message" claiming "the security team has taken action"

Mike just put up his middle finger to multiple members of the 2+2 community who have over 25,000 posts between us by refusing to answer our perfectly legitimate questions. (None of which had anything to do with internal security.)

Which implies he just put up his middle finger to at least a few dozen potential new sign ups as I personally know around 10 players that if asked, I could refer to Chico networks.

What Mike fails to understand is that this is a community that has seen these things way too many times to be naive to his type of communication efforts.

I made the decision to take the remaining balance of my account off of Chico. These new allegations of winning players being banned have been partially backed up by 3rd parties whom I trust.

I was in direct contact with Mike, provided him a very small but incredibly detailed sample of whiffle ball level bot detection as a test to see if I would care to invest more time with him and his team and he struck out multiple times.

I'll still stay in touch on this thread every couple of weeks but won't be nearly involved as I was before. It is clear that no matter how much overwhelming evidence you provide, Mike and his team either are too inept to do anything about it or they are blowing us smoke.

Laterz.

is it "Fireman" or "Fireman23"?

sorry fireman23