Hi poker noob,

I understand your frustration, but below is the message that I sent you.
I would really appreciate if you do not call me a liar on a public forum. Especially after I sent you a courtesy message which I did not need to do.

I have never ignored you and have sent every single photo, video, screenshot, and all of the amazing information you gave us directly to the security department.

I have explained before that I am not able to share all of the information and details of security on a public forum.

Kind Regards

Mike


Re: Stats
Hi poker_noob,

So I just wanted to share some information with you regarding the details you sent into the security team.

I am not allowed to give exact details, but the team has assured me that action has been taken thanks to the information that you provided.
I don't get all the details, due to not being in the security department.
I want to thank you personally, and hopefully you can keep sending us information on accounts using this prohibited software.

Kind Regards

Mike

Why must you continue to fight me on this? The ONLY response you should give is

"I am very sorry, something must have been missed in the information delivered. I will immediately call for a meeting with the entire security team and we will address this embarrassing oversight. Every day we allow illegal software to steal from our players is a day we have failed each and every one of you.

-Regards, Mike"

FYI I have lots of experience in customer service from some very fine establishments. If you talked to customers the way you talked to me in these forums, you would have been fired very very quickly.

ACR is SIGNIFCANTLY worse when it comes to security than chico and since the last update also SIGNIFICANTLY worse when it comes to software
I'd suggest to stay away

poker_n00b please step back a little with the aggression, I'm sure youre just shooting the messenger right now

What I don't understand is that n00b has the option to play on regulated sites like stars and 888. Why continue to be so upset about BOL when you have plenty of options? Walk away and give another company your business.

Yeah I was gonna say Future, if you are having to choose between ACR or BOL, Betonline is your best option. Obviously not a slam dunk perfect site but is it better than the alternatives? If you cant play on regulated sites, then in my opinion yes it is.


Also, lets not create a rift between the players and the site. It benefits the community to have a direct line of communication with the site. We can and should hold the site accountable for the issues and our feedback not having a big impact. We need to have honest dialogue and not sugar coat things but lets attack the issues not Mike just because he is the rep that has to take the heat.

has anything changed besides appearance with this update? Not complaining just curious. I love the blue text in the chatbox

How are the games her compared to ignition? Does BO allow HM2?

When the games are not bot infested, they are good. The past many many months however, showed minimum 3 bots at every table. Sometimes 4 or 5 at one table.

HM2 is allowed, yes.

As for others who think I'm being too hard "on the messenger" - This is what PR people always trick you into believing. That they are "just your friend" and "have no influence in much but just pass along messages"

If Chico chooses to make Mike the face of their operations, then he is the one that must receive the backlash when he fails to deliver.

I criticize harshly and praise highly. Public shaming and humiliation of illegal conduct is a necessity in these situations until we start to see that Mike and his team are serious about cleaning up the games.

If your local bank allows a 3rd party to periodically skim money from your accounts, but does not tell you and denies it is happening and also promises they want to fix it but also does not compensate you in any way...this is illegal and fraudulent. Complicity through non action and enabling. That is exactly the situation we find ourselves in with Chico.

It's only that many of you have come to accept this is "just how things are in the USA ecosystem of unregulated poker sites"

Anyway, I'll give it a few more days and keep checking on the bot situation.

So far, 7 bots have been detected in 24 hours since Mike sent me the private message. I haven't seen any more than this and I have not seen more than 2 bots at one table.

As I said, I praise highly...if things get better I will say wonderful things about Chico to anyone who asks.

@BetonlineMike: Can you please get following information because nobody from support team is able to answer that?

- Chico closed certain account from a country that is supposed to be under restricted countries because of the local law, according to support team. There is a list with restricted countries under rules section, but this country is not on the list

- This player has been winning with a big winrate on the site for a long time, obviously earning more with winnings than what he paid in rake.

-They have closed this account after the player requested multiple cashouts because of small weekly limits. Earlier had no problems with cashouts except normal procedures they have in order to drag bigger skrill withdrawals for as long as possible with stupid reasons, because we all know they prefer cashouts in crypto.

-I know 5 other players from same country who keep playing on the site, limits from nl100-nl2k. Nobody got an email saying this: Please be advised that your account has been closed due to local law. The country is now restricted from playing with us. Please accept our sincere apologies for the inconvenience.

- According to my info 2 winning accounts playing nl200-nl1k has been closed, accounts that are paying more rake than what they take from the chico ecosystem are all still active and they have not received any email. It looks like accounts who are crushing these stakes are bad for the poker environment instead of closing multiple bot accounts emptying the sytem. I am really curious to know what filter do they use to close only accounts who are emptying their pool very fast.

Mike all necessary details PM

^ ^ lol. You type like bloodywolf, I hope it’s you!

Oladipo you must be 1 of the fishregs camping nl500 tables and blocking seats, and having fear of playing hu for at least 5 min, but as you probably know bloodywolf has not been playing here for a long time so it is not him.

No, he's Art|To|Win

Discipline13,

So it seems you personally know of......7 high stakes crushers on Chico, 5 of which got banned and 2 of which are not 100NL-2KNL but are 200NL-2KNL who have not been banned. ALL from the same country, which is not on the official ban list?

But you personally are not part of the 7 accounts you know of?

Your post, overall, seems realllllllly phishy/spammy. lol.

It just seems kind of strange considering I have a tight group of 5 to 6 players in my skype chat group but not gonna lie, none of us are from the same countries but we are all winning players. The other funny part of this is none of us play on the same sites consistently as other members of the group. So to personally know 7 winning players, all grinding on Chico and all from the same country...I'm calling you out bro =)

Poker noob, if you would be in a community with players that play 500+ you would know that chico has closed several account from different countries in the past 1 year without any proper reason simply saying that it is because of the local law. These accounts were big winners.

- I don t know where you got the info that I know these people personally, I just said that i know them, meaning getting info from affiliates ect. But yes, if you find it so strange, I do personally know 5 people whoi play 100-2k. Maybe playing nl 100, 200 seems high stakes to you but it is not

- yes, I am part of these closed accounts, got closed last week like I said.

- maybe 1 day you will also play these limits and then you will understand that players playinh these limits play on multiple sites, so basically everybody I know playing 500+ also plays on chico, so I dont know why this seems strange to you.

-no worries if you think is spammy, dont really know what you mean with that, I just wanted chico community to know what is happening. Oh and the 3 mio VIP points also don t get compensated in any way when they close your account btw

Discipline. I think it might be a language barrier here. I am a huge skeptic in everything in life. Claims such as these, in other 2+2 forum threads, are generally met with substantial recorded evidence of video, email and customer chat history.

When you said earlier "I know 5 other players.." this, in English, means you KNOW them. You chat with them, have them in your social circle, etc.

If you have just "heard of them" or "know of them through 3rd parties" then you should specify this. "I have been told by 3rd party affiliates that 5 players...", etc

I mean I suppose it's POSSIBLE you have been told about "7 other players all from your home country who are all 500NL+ crushers", but I haven't seen any other complaints such as this. I would think usually when high stakes crushers are banned illegally, that they would want to cause a **** storm in the forums with evidence.

Anyway...I'll grab my popcorn and see who else pokes their head out.

This makes me smile because I know who both of you are at the tables, you've played several hands against each other, which is why it's humorous that you're both wrong with your assumptions about each other.

I will say this about Discipline13, I've played several hands with him and he's never raised my suspicions to being a potential cheater. I always felt like I was playing against another legit player.

I can never say 100% that someone's not using something I'm unaware of, but he's certainly not using the most common type of cash game bot.

I will say that I think it's unfair that Discipline13 has been banned if several other people from the same country he is in are still allowed to play. There are plenty of parasitic players at the tables who I wouldn't mind seeing banned, or at least suspended, but Discipline13 is not somebody who I would say that about.

Dependent on him not having broken any rules, I would like to ask Mike to look into the situation to see if anything can be done, especially if other players from his country are allowed to continue playing.

So look like nothing will be done about bots today i played a table with 4 bots me and a rec i mean wtf are you even trying all the bots are super easy to detect they all have the same exact stats wtf are you guys doing this bot Tuche play like 80k hands a month since forever.

Meanwhile all this botting is happening you make a new lobby witch give even more advantage to scripter are you for real... If you continue to make bad decision like that and you do nothing about bot just to make more rake you will have a ghost site soon enough.

Did you not realise all the new change concerning waiting list give pretty much a big incentive to script, table camp and do all the forbiden stuff.

Thanks for the detailed response.

After a further look, Betonline is just a smarter version of cake. They need those bots. They certainly don't want this thread though.

We all have to laugh hard when poker noob claims he's a winning player. Lmao.

Considering I can sometimes be a troll, I know the secret to ignoring them

To be fair I haven't seen a bot at PLO500 for the past few weeks, unsure if they're still around and just playing lower though

Hey Chitown, yes this has nothing to do with the problem of people using cash game bots, they directly told me after requesting another skrill cashout that they have to close my account because of my countrys law and that they are very sorry for the inconvenience. My 3 mio vip pints are worthless, there is nothing they can do about that and they confirmed that if i get temporary residentship in the neighbouring country and log in from there everytime they will reopen my account. Unless I am missing something and I am looking at the outdated list of restricted countries (on their webpage) my country is not on the list. And yes, I would say if it would be because of the local law then all accounts would be closed, not only 2 of which I know, possibly they closed more than that.

Just to clarify, I only brought up the defense of you as a potential botter/cheater since it seemed like others might be thinking that was the actual reason for why you were banned, not because I didn't believe what you had wrote about the reasoning the network had given you.

I definitely think that if they're going to restrict access from a country then it should be added to the list with the other restricted jurisdictions on the Rules page.

It's obviously unfair if they're selectively choosing to allow certain accounts from one country to remain while telling others they can't because of the country's laws.

I doubt they banned the PLO500 bots b/c they're still very active at PLO50-200. I think they're just not profitable at that level b/c they're playing a lot of solid regs who know how to exploit them. I used to like playing the bots HU at PLO500, but they started quitting me HU (which they never do at lower levels) a few months back. I think they were already starting to look at their profits there and saw that it might not be worth it to stick around at that level.

Hello Discipline13,

If you send me your account number and email address in a private message I will try and get some information on the account for you.
Were you able to cash out before the account was banned?

Kind Regards

Mike